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Memory can't be written/read error on multiple applications


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#1
kishindouji

kishindouji

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Hi Guys,

I'm new here in the forums and I have been searching the web for an answer to my problem but to no avail. I've also tried searching this site but none matches my case so I'm creating a new thread for this. If ever I missed on a topic which fully answers my issue, I'd greatly appreciate being pointed there. Well here goes:

It all started one day when my Laptop started BSODing non-stop (right after boot, after 5 mins, after 10 mins, after 1hr etc.). At first all my applications are working fine even if it BSODs. And then came a time that video files won't play and IE won't open with WERFault saying:

"The instruction at 0x752bc0e5 referenced memory at 0xfffffff. The memory could not be read. Click OK to terminate the program"

And when I click OK, it says:

"The instruction at 0x752bc0d8 referenced memory at 0xa5c55fa8. The memory could not be read. Click on OK to terminate the program"

Memory check diagnosed that the problem is hardware related and after a week at the service center, they told me that it was due to a bad memory stick and they replaced the stick with a new, working one (so I was told). When I tried the laptop, it still shows the same error for all of my video files being played in any media player (VLC, GOM, WinAmp, Media player classic, Zoom) and for some of my applications. I tried reinstalling the apps but still it shows the same error.

Another weird thing is I have disabled WER to try to avoid these messages from popping up but apparently it still does.

I have performed another memory test/check and everything seems to be fine :)

It's really been annoying and I am hoping to have it fixed without going back to the service center.

I'd appreciate any help from you guys and please tell me if there are missing details that I need to post.


Specs:
Windows 7 Ultimate 64 bit
Intel Core i5 2.27ghz
4gb RAM
ATI Radeon HD 5470
320gb HDD

Thanks!
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#2
rshaffer61

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I have performed another memory test/check and everything seems to be fine :)

With what program?
What other diagnostics have you done?

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program



Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#3
kishindouji

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Thank you rshaffer for the tips :unsure: I used memtest86 and windows memory check tool to check if the RAM sticks are bad. I've read somewhere that it could be the drivers but I haven't installed any driver prior to the BSODs and I checked my drivers and nothing seems to be out of place.

Sadly, I can't seem to run those softwares that you recommended.

When I try to run Blue Screen Viewer, I get this:

Exception C0000005 at address 752BC0D8 in module COMCTL32.dll
Registers:
EAX=52E26FD4 EBX=00625C80 ECX=006266A4 EDX=00000008
ESI=00000000 EDI=36FD4B85 EBP=0018EF30 ESP=0018EEA0
EIP=752BC0D8
Stack Data: 00 00 00 00 35 71 24 75 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6B 9C 00 00 3C 03 13 00 35 71 24 75 A0 92 91 00 A0 92 91 00 38 EF 18 00 1B 70 90 75 A0 92 91 00 00 00 00 00 00 00 00 00 27 70 90 75 E9 2F 76 2E 00 00 00 00 35 71 24 75 00 00 00 00
Code Data: 3B B8 D4 EF E2 52 BF 87 4B FD 3E 2E F5 07 B8 D4 1F E2 52 FF 0D 97 FA EF B8 F4 FE 7D 84 4B EF DF C7 B8 74 FF 09 2E F5 A7 B8 D4 9F E1 52 7F 8E 4B FD 05 2E F5 97 B8 D4 5F E1 52 7F 8D 4B FD 0D 2E F5 B7 B8 D4 DF E1 D2 FB F7 3D 2E 3D FF 01 97 FA 1F B8 D4 FF C4 A5 FE 11 97 FA 5F B8 D4 FF C6 A5 FE 09 97 FA 67 5C EA 5F 70 A9 7F C5 A5 FE 0D 97 FA 77 5C EA 61 E0 52 FF 81 4B FD 27 2E F5 7F 3F


And when I try to install WhoCrashed I get this (and this one keeps on popping when I press OK and I need to terminate it via Task Manager)

Access violation at address 752bc0e5. Read of address FFFFFFFFF.


I noticed that the second one is similar to the error I get when I try to open IE.

----

I tried installing WhoCrashed and opening the other one in my desktop and it works well here :)
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#4
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 04 06 2011
    In the To: boxes type today's date (presuming the crash happened today) 05 06 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#5
kishindouji

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I ran it twice, once for 3 events and the other one I dated yesterday up to today. The second one sure is a lot but I will post both just for your reference. Thank you for taking time to help, I really appreciate this.

1st

Spoiler


2nd:

Spoiler

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#6
rshaffer61

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Ok first error I see is Faulting application name: WinRAR.exe. Please uninstall this for now. I will have you reinstall it before we are done.
That second log is all over the place on errors.
I want to check the memory to make sure this is not a memory issue we are dealing with again.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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