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System gets BSOD 0x7b after virus removal


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#16
mitch8

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yes, I just had the drive number wrong, nice find. :)

So the commands are:

MbrFix /drive 4 savembr C:\Backup_MBR_0.bin
MbrFix /drive 4 fixmbr /vista /yes
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#17
NYJIMBO

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Those commands were accepted and returned no error, got back the prompt after each. Shut down the machine restarted and still
same 0x7b error. No difference.
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#18
mitch8

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What does the blue screen say? Does it still say volsnap.sys is the problem?

In OTLPE go to start -> run. This will open up the run dialog. Type in sfc /scannow and press enter.
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#19
NYJIMBO

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The BSOD does not mention a filename only a 0x7b and some other codes, the second is 0x80399bb0, dont remember the third. It gives
you the usual stuff about "you might have a virus, or new hardware, or something....".

Just FYI: I have already run SFC /scannow a couple of days ago, it claimed no errors (or whatever wording it uses). Same
for chkdsk and several passes of ram testing and SMART tests.

Do you think I should run it again anyway ?
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#20
NYJIMBO

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I dont see a "start" icon or similiar in OTLPE, but I do see the normal start icon, which allows me to bring up run and then CMD, from the desktop of REATOGO. If I do it there it says "sfc" is not a known command or similiar wording.
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#21
mitch8

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  • Turn off your computer. Turn it back on and start continuously pressing the F8 button.
  • You should get a black menu with some options.
    Posted Image
  • Select Repair Your Computer
  • At the menu that will appear then, select StartUp Repair
    Posted Image
  • It will try to fix any errors, follow all its prompts.

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#22
NYJIMBO

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Well, I guess we have run out of options. We have been through all that repair/restore/chkdsk/sfc/etc over and over. Nothing has worked.

I really do appreciate the effort you have put in to help me, but this has been going on for days and
just about everything we have done in this thread we have already tried in many different ways.

I am going to have to just end up with a nuke and pave. We will copy as much data as possible, try to do
a factory restore and see how that ends up.

Thank you very much for you help. I wish it ended up better, but sometimes you lose a few.
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#23
mitch8

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Oh well, sometimes the best way is to reformat.

Post back if you have any more questions.

-Mitch8
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#24
mitch8

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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