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Computer freezes in & out windows


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#1
Arctic

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Hi,

My girlfriend has a problem with her computer.
In the past she had a problem that her computer just froze (no blue screen of death or anything just freezing everything on the screen (any animating thing and mouse and stuff). that was before i helped her with her computer probs (nope i'm not a pro or anything otherwise i wouldn't be asking u guys for help)
so the other guy formated her computer and it worked again.
So she asked me to reformat her computer, so i tried. I formatted her computer with the Windows XP setup and during install (when it says finishing setup or something) it allways freezes.
It's not the cooling, it had one cooler and i put an extra one it the computer and still the same...
Can anyone help me?

greetz
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#2
Samm

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If you're sure the temps are OK, then it could be a hard drive problem.
Check the drive for bad sectors.
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#3
Arctic

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Checked it for bad sectors and healed one. Still freezes :tazz:
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#4
Samm

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What did you use to check the drive with?
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#5
Arctic

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Salvation Scan and Restoration Program for Large-Capacity HDD Ver3.0
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#6
Arctic

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I tested the ram with the program ending on 86 or something (can't come on the title sry)
it stops at 78% saying:

tst: 6
pass: 0
adress: 0000cbbc044 - 203.77mb
good: 00200000
bad: 00000000
err-bits: 00200000
count: 1
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#7
Arctic

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i used other ram and tried to run it and stuff but still freezed :/ so that isn't really it i geuss
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#8
Samm

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OK, you used memtest86 to test the ram, right?
If memtest detects an error, it is usually right.
How many ram modules were in the system when you tested it?
How much ram was there is total (in MB)?
What type of RAM are you using?
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#9
Arctic

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Yes i used memtest86
i scanned it again with skipping to test 6 and showed 3 errors on there but i couldn't continue, i had to go. (gonna do it now again)
There was one module, 265mb ddr 400 mhz
and maibe some other details i don't understand CL3 PC3200u-30330
it's made by elixir btw
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#10
Samm

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The PC3200 bit means its DDR400. The CL3 is the CAS latency. (don't worry about this, just try not to mix cas latencies if you install more than one module ie both CL values should match)

I assume you have been testing the original RAM module so far. I know you said that you tried another one but the system froze.

Can you tell me:
What is written on the other module (ie the DDR or PC number)?
Did you try this second module on its own, with the original one removed?
Have you run memtest over the second module?
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#11
Arctic

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Hmm.. I did not test it with the other module no
But yeah i removed the 256 one and inserted an 512mb ddr in it.
The label says in this order:

M2U25664DS88B3G-5T
256 MB DDR -400MHz-CL3
PC3200U-30330
0426.EME0462309B.9306184.XX.TW

Btw. thx for helping me out :tazz:
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#12
Samm

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OK, I suggest you run memtest again using the second module only.
If you have similar errors reported by memtest with this module, then it could be the ram socket thats the problem, not the module.

Also, before you do try memtest again, go into the bios & just check the ram settings. IE most bios's allow you to change the performance (eg fast, normal etc). Also make sure the ram detect setting is set to auto (SPD).
Make sure the entire system (cpu & base frequency etc) aren't overclocked or incorrect. If in doubt, reset the entire bios to fail-safe or default settings.
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#13
Arctic

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k. still shows errors tough :/
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#14
Samm

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OK so memtest reports errors when testing EITHER of the two RAM modules, right?

If so, I want you to take the first memory stick & insert it in a different RAM slot (ie slot 2 or 3 for example, instead of slot 1). Do NOT have more than the one module inserted at the moment. Then run memtest again.

BEFORE you do this however, can you tell me the following :
In a previous post, you told us exactly what was written on the label of one of the modules. ie :

M2U25664DS88B3G-5T
256 MB DDR -400MHz-CL3
PC3200U-30330
0426.EME0462309B.9306184.XX.TW.

Can you do the same for the other module as well please.
Also, do you know what motherboard you have (make & model - should be printed on the board itself).
Failing that, the CPU type & speed if you can. The CPU name & speed should appear briefly at the top of the screen when you first power the system on.
Also, if you look at the plastic socket that the cpu sits in on the motherboard, there should be a number printer along one edge of the socket (eg 939 or 478 etc). If you can see it WITHOUT removing the heatsink, then let me know what it says.

Thanks
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