[VictorHickok]

I have a mini-tower and the cd-rom is present when I click on start menu and shows my computer. When I click My Computer, it shows all the drives present, including the cd-rom. When I click the cd-rom drive, it shows blank (0 files) with a music cd in the drive. At first, I felt like my drive "Burned Out", but I am told it may be another issue. I have uploaded several fix-it files, and may have removed a necessary file in error. Can you help me?

[Advertisements]

What do you mean "I have uploaded several fix-it files". Microsoft Fix it solutions?

Edited by skifxr, 13 June 2011 - 11:51 PM.

[skifxr]

What do you mean "I have uploaded several fix-it files". Microsoft Fix it solutions?

Edited by skifxr, 13 June 2011 - 11:51 PM.

[VictorHickok]

I uploaded Argente Utilities and ran it. It removed over 37000 unecessary files etc. I think it may have removed whatever is making the cd rom not read media, because it worked before. I have tried restoring the system, but it does not work in correcting the CD Rom problem. My system is protected now by Comodo.
Vic

[rshaffer61]

Bad ideal since it has a registry cleaner which is probably where the issue now lies.

Broni's canned speech:

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions

[skifxr]

Downloaded, not uploaded.

[VictorHickok]

Thanks, I tried each of the listed steps, and the computer reloaded the cd-rom, but however, it still does not read the media, and Microsoft wants to charge a fee to have a tech assist me. So I guess it is dead in the water for now.

[VictorHickok]

Correct!! Thanks for trying to help me.

[skifxr]

It could be a failing CD-ROM or bad media? Have you tried other disks?

[rshaffer61]

Sounds like the read part of the laser is dead. Only option is to try the drive in a known working system and if ti does not read there then time to replace.

[VictorHickok]

Sounds like you are correct. Would you recommend a external CD-ROM that hooks up thru USB?
Vic

[VictorHickok]

I concur, and yes other disks don't work either. Thank you for your help.

[rshaffer61]

Since you don't mention if this is a laptop or desktop I can only say according to a desktop the drive can be replaced with little work.
The laptop drive would be a little more work but it too can be replaced. I wouldn't recommend a external unless you have the need to move the drive from system to system or have no free connections in the system to connect to.

[VictorHickok]

This is a min-tower gateway desktop. And I am not sure about size of the drives to fit in, etc. I figured the simplest was to get an external?
Vic

[rshaffer61]

Actually replacing the drive is not that hard.
Go HERE and you can read and see steop by step instructions on removing and replacing a cdrom drive.
Your connections may be different but the basic removal and reinstallation will be exactly the same.

[VictorHickok]

Thank you for the heads up.
Vic