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Sluggish, can't find malware, Vista OS, OTL log include


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#106
RKinner

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No point in doing a regular manual defrag on Vista. Waste of time since it can do it automatically for you.

Yes I would like the log.

Ron
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#107
BeckyH

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it said it didn't need defragged but did it anyways
here is latest procep log

Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 95.27 0 K 24 K
procexp.exe 260 3.10 17,492 K 27,208 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
System 4 0.77 0 K 13,768 K
svchost.exe 1144 0.77 51,696 K 56,484 K Host Process for Windows Services Microsoft Corporation
AvastSvc.exe 1656 0.77 21,668 K 3,056 K avast! Service AVAST Software
Weather.exe 3848 < 0.01 25,128 K 3,044 K AWS Convergence Technologies, Inc.
csrss.exe 620 < 0.01 7,952 K 10,092 K Client Server Runtime Process Microsoft Corporation
wmpnetwk.exe 3924 < 0.01 13,512 K 19,248 K Windows Media Player Network Sharing Service Microsoft Corporation
explorer.exe 3320 < 0.01 29,664 K 37,312 K Windows Explorer Microsoft Corporation
tvt_reg_monitor_svc.exe 2200 < 0.01 2,900 K 5,712 K ThinkVantage Registry Monitor Service Lenovo Group Limited
DkService.exe 648 < 0.01 6,252 K 10,988 K DKSERVICE.EXE Diskeeper Corporation
csrss.exe 556 < 0.01 1,724 K 5,468 K Client Server Runtime Process Microsoft Corporation
AvastUI.exe 3828 < 0.01 5,572 K 3,176 K avast! Antivirus AVAST Software
DkIcon.exe 3532 < 0.01 1,436 K 4,164 K DKICON.EXE Diskeeper Corporation
SearchIndexer.exe 2752 < 0.01 41,736 K 17,984 K Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe 2156 < 0.01 17,708 K 16,804 K Host Process for Windows Services Microsoft Corporation
SearchProtocolHost.exe 3228 < 0.01 4,716 K 8,772 K Microsoft Windows Search Protocol Host Microsoft Corporation
svchost.exe 1168 < 0.01 22,172 K 30,660 K Host Process for Windows Services Microsoft Corporation
spoolsv.exe 1972 < 0.01 6,700 K 12,212 K Spooler SubSystem App Microsoft Corporation
WLIDSVC.EXE 2416 < 0.01 4,516 K 9,988 K Microsoft® Windows Live ID Service Microsoft Corporation
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
WUDFHost.exe 2768 3,396 K 5,648 K Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation
wuauclt.exe 4028 2,960 K 6,060 K Windows Update Microsoft Corporation
wmpnscfg.exe 3872 2,004 K 5,696 K Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation
WmiPrvSE.exe 3932 3,468 K 6,404 K WMI Provider Host Microsoft Corporation
WmiPrvSE.exe 2840 5,608 K 8,812 K WMI Provider Host Microsoft Corporation
WLIDSVCM.EXE 2964 1,120 K 3,136 K Microsoft® Windows Live ID Service Monitor Microsoft Corporation
winlogon.exe 756 2,280 K 5,876 K Windows Logon Application Microsoft Corporation
wininit.exe 608 1,528 K 4,376 K Windows Start-Up Application Microsoft Corporation
unsecapp.exe 1120 2,608 K 5,136 K Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation
tvttcsd.exe 2268 1,112 K 3,772 K tvttcsd Application IBM
taskeng.exe 3368 9,516 K 10,172 K Task Scheduler Engine Microsoft Corporation
taskeng.exe 3284 2,236 K 6,208 K Task Scheduler Engine Microsoft Corporation
svchost.exe 948 3,572 K 6,860 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1516 13,412 K 15,652 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1076 14,476 K 12,632 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1324 8,448 K 14,516 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1028 2,460 K 5,892 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1280 2,152 K 5,048 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1996 13,016 K 17,364 K Host Process for Windows Services Microsoft Corporation
svchost.exe 996 67,084 K 36,116 K Host Process for Windows Services Microsoft Corporation
svchost.exe 872 2,716 K 6,116 K Host Process for Windows Services Microsoft Corporation
svchost.exe 3560 2,712 K 8,408 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1824 1,076 K 3,172 K Host Process for Windows Services Microsoft Corporation
svchost.exe 2392 796 K 2,524 K Host Process for Windows Services Microsoft Corporation
SUService.exe 2504 16,576 K 15,032 K ThinkVantage System Update Service Lenovo Group Limited
sqlwriter.exe 2096 3,932 K 7,720 K SQL Server VSS Writer Microsoft Corporation
sqlbrowser.exe 2052 1,316 K 3,800 K SQL Browser Service EXE Microsoft Corporation
smss.exe 488 288 K 764 K Windows Session Manager Microsoft Corporation
SLsvc.exe 1296 6,140 K 11,608 K Microsoft Software Licensing Service Microsoft Corporation
services.exe 652 2,696 K 7,032 K Services and Controller app Microsoft Corporation
SearchFilterHost.exe 3572 3,852 K 6,552 K Microsoft Windows Search Filter Host Microsoft Corporation
scheduler_proxy.exe 3688 3,532 K 7,012 K scheduler_proxy Application Lenovo Group Limited
rundll32.exe 3856 4,836 K 7,020 K Windows host process (Rundll32) Microsoft Corporation
rundll32.exe 3812 3,160 K 5,084 K Windows host process (Rundll32) Microsoft Corporation
rrservice.exe 2320 9,276 K 14,848 K Rescue and Recovery Backup Service Lenovo Group Limited
rrpservice.exe 2292 2,452 K 5,488 K rrpservice Module
lsm.exe 680 1,956 K 4,192 K Local Session Manager Service Microsoft Corporation
lsass.exe 668 3,376 K 8,388 K Local Security Authority Process Microsoft Corporation
IPSSVC.EXE 748 1,880 K 4,092 K IPS Core Service Lenovo Group Limited
ico.exe 3668 1,148 K 3,464 K Mouse Suite 98 Daemon Primax Electronics Ltd.
BJMYPRT.EXE 3820 1,528 K 4,464 K Canon My Printer CANON INC.
BcmSqlStartupSvc.exe 776 1,268 K 3,560 K BCM SQL Startup Service Microsoft Corporation
audiodg.exe 1248 10,992 K 13,684 K Windows Audio Device Graph Isolation Microsoft Corporation
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#108
RKinner

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This one looks normal now. Nice high System Idle and nothing else sucking the life out of the CPU. Does it seem responsive or is it still slow?

Ron
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#109
BeckyH

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yes he said it is running a lot better...I don't think outlook like avast however...ever since I installed it on the laptop outlook keeps closing..I've checked for updates but it says there aren't any...

Anyways you've been a VERY patient tech angel and godsend to me...thank you so much...it is much appreciated and HOPEFULLY I won't be needing your services for a long time...although my boss has a computer that she is wanting me to clean up so....(its an old dell and I'm really trying to get out of it LOL)

so thanks again and if you don't have any other suggestions...I think we have accomplished miracles...
Becky
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#110
RKinner

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Tell me again what make and model the desktop is? I think you told me once before but I can't find it.

If your desktop does not like Avast you can try MSSE
http://www.microsoft...ls/default.aspx

or Avira

http://www.avira.com...-free-antivirus

Just make sure you uninstall Avast

Ron
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#111
BeckyH

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the desktop isn't complaining about it, the laptop is and its an HP dv4.. Outlook isn't used on the desktop...
I have been trying a few diff things today and right now it seems ok...so we will see how it does...
Thanks so much for all your help!!!!
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