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Graphics Problem

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    New Member

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We have a Gericom lap top
windows XP home

I think the graphics thing is "Mobility Radeon 9700"

When we try to play a vidio in Widows Media play it just says "Unknow error"
when we go to U-Tube and try to play something on there its just a black screen and nothing will play
We have updated Flash player but it does not help

anyone any ideas Please (Idiots guide Please :) )

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    Grumpy Ol' MSgt (Ret.)

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Gericom - that's a new one for me. Sadly, you provide no model. Are you up to SP3 with XP?

When did the problem start?

Any errors in Device Manager?
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