We can have a go at cleaning it if you like, but it's a little complicated.
Read through these instructions completely two or three times so you know exactly what you're doing
Please print out these instructions» Step 1 «On a clean machine, download Malwarebytes' Anti-Malware from
Here or
Here and save to a flash /usb disk
» Step 2 «Please click
here to download AVP Tool by Kaspersky and save to your USB disk
» Step 3 «On a clean machine, download Avira Rescue CD from
here. Follow the intructions
here, to burn a bootable CD.
» Step 4 «Insert Avira, and boot and run in the infected machine again follow the instructions from
here . I suggest you print out the instructions from the Avira forum.
Once that's done, reboot your system normally, if you can (let me know if you can't before doing anything else)» Step 5 «Insert your flash disk into the infected machine and double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy & Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.» Step 6 «- Copy the AVP we downloaded in step 2 to your desktop.
- Reboot your computer into SafeMode.
You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
Use your up arrow key to highlight SafeMode then hit enter.
- Double click the setup file to run it.
- Click Next to continue.
- Accept the Licence agreement and click on next
- It will by default install it to your desktop folder.Click Next.
- It will then open a box There will be a tab that says Automatic scan.
- Under Automatic scan make sure these are checked.
- Hidden Startup Objects
- System Memory
- Disk Boot Sectors.
- My Computer.
- Also any other drives (Removable that you may have)
Leave the rest of the settings as they appear as default.
- Then click on Scan at the to right hand Corner.
- It will automatically Neutralize any objects found.
- If some objects are left un-neutralized then click the button that says Neutralize all
- If it says it cannot be Neutralized then chooose The delete option when prompted.
- After that is done click on the reports button at the bottom and save it to file name it Kas.
- Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
Note: This tool will self uninstall when you close it so please save the log before closing it.