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Internet connection problem // OTL included

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  • Topic Starter
  • Member
  • PipPip
  • 37 posts
Everything seems to be working great. Thank you for all the help. I will be making sure that my daughter keeps everything up to date. :)
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    Trusted Helper

  • Malware Removal
  • 1,976 posts

Everything seems to be working great. Thank you for all the help. I will be making sure that my daughter keeps everything up to date

No problem you're welcome. Yep, it's always good to keep your programs up to date :)

Let me know if you have any other queries or problems. If not, you should be all done now :)

I'll give my cleanup speech below, which will remove the tools we have used, plus give you some advice and tips on keeping various programs updated.

Good stuff, your logs now appear clean :unsure:

Please go through the Cleanup section below and have a read of the other information which will help keep your PC protected

Thank you for following the procedures, your system now appears free from Malware. Below is a list of steps that are well worth following, they help finalize the fixes we have been doing and will help minimize the risk of a smilar situation happening again by protecting your PC and helping secure it.

Please make sure you follow the Cleanup stage just below.

========== CLEANUP ==========

Remove the Tools used in this cleanup

Tools on the Desktop:
You can now safely remove aswMBR and WinsockXPFix from the Desktop (if present)

Clear Old Restore Points
  • Run OTL, copy and paste the following into the Custom Scans/Fixes area at the bottom
  • Then Click Run Fix

OTL Cleanup
  • Open OTL
  • Click the CleanUp button at the top, it will ask to reboot your PC, please allow it to do so

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

========== Anti Malware Protection ==========

MalwareBytes Anti-Malware
This is an excellent Anti-Malware product. It is recommended to periodically run a Quick Scan to keep your PC as clean as possible. Remember to check for updates before running a scan, so click the Update tab along the top, then click Check for Updates.

Spyware Blaster
Spyware Blaster is a useful program that creates a huge list of known suspect/dangerous sites and blocks any attempts to visit those sites by embedding the list into Internet Explorer and Firefox.

Free Anti Virus Protection...
If you haven't got an AntiVirus or are thinking of changing, my personal recommendations are Microsoft Security Essentials and Avast, both are free to use. Remember though, you can only have one Anti Virus installed at any one given time.

Paid Anti Virus Protection...
If you want a bit more than just an Anti Virus and would like extra features such as Firewall and Anti Spam, you will have to look at purchasing an Anti Virus product. A lot of people do use free AV software as these products use the same virus databases as the paid ones, but some people prefer to have the extra features and the help and support that the paid products tend to offer. If you are looking into purchasing one, my recommendations would be Kaspersky Internet Security or ESET Smart Security. There are however many different ones out there and it is wise to just download trial versions to see which ones suit you best, before actually buying.

========== Updates ==========

Keeping your PC updated is vital in the battle against infections and exploits. There are many infections which will exploit loopholes within Windows itself, Java and Adobe Reader. Keeping these updated is a very good habit to get into.

Automatic Updates

Updates to your Operating System are vital in closing loopholes and fixing bugs which some infections exploit.
To keep your Windows updated, ensure that 'Automatic Updates' is enabled on your PC so updates are downloaded and installed automatically. Click on your version of Windows below to find out how...
Windows XP
Windows Vista
Windows 7

Java updates
  • Click the Start button
  • Click Control Panel
  • Double Click Java
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
Adobe Reader updates
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed

========== Alternate Browsers ==========

Using an alternative web browser can help protect your PC from infections which exploit security holes within Internet Explorer. They can also be quicker to load pages and offer more tools and features such as Firefox's huge addon list.

Firefox - My personal choice, easy to use and has a large number of excellent addons that can be installed to help keep you away from malicious sites and reduce advertisements and popups etc. AdBlockPlus and WOT are very useful addons that are well worth having installed.

Google Chrome - Very nippy browser that's easy to use and is well worth a go if you are trying out different browsers.

Have fun and stay safe online :yes:

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    Trusted Helper

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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