"We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
Use the up and down arrow keys to move the highlight to your choice.
Seconds until Windows starts: 30"
I've tried every variation (safe mode, last good configuration etc.) and nothing works (in safe mode it goes through a process where various lines run across the screen but it never gets to the desk top). The only way to turn it off is to use the on/off switch.
I don't recall if I got an installation disk when I ordered the laptop, but if I did I can't find it.
A friend has a "reinstallation CD" from Dell for XP home that I borrowed. I started running it, but was concerned I would end up deleting XP Pro and replacing it with XP home. Is this likely?
Any ideas would be appreciated.