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msiexec.exe window with acgenral.dll problem


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#1
spozow

spozow

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Help! I recently updated my HP support assistant on my HP laptop running on windows 7 (64 bit). In the midst of installing the automatic update, the following window keeps popping up and I cannot close it!

msiexec.exe - Bad Image (window title)

C:\Windows\AppAtch\AppPatch64\ACgGenral.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

I have tried a system restore but the process gets stuck (which I suspect maybe due to the dll file problem)
Please advise what is the best way to fix this, short of completely reinstalling windows 7?

Thank you!
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#2
rshaffer61

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Please do not duplicate your topic. It makes more work for members and staff and could potentially get you mixed advice being given. THIS MAY NOT BE YOUR FAULT AND MAYBE JUST A GLITCH THAT CAUSED THE DOUBLE POST. Your original topic is HERE so please edit your original post to include any new info but do not reply to your topic or someone may think you are already getting assistance. Thank you for your cooperation and understanding. :)
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