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Win 7 - problem with a virus


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#1
jugsyd

jugsyd

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Hi,

I have a virus on my computer (I dont know the name) that does not let me boot. I have tried the Acer erevoery option of "Restore operating system and retain user data". I went through the whole recovery process, but in the end Windows failed to install on my comp. The installation process stops after the following message - "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cant proceed."

I stand to lose a lot of data if I go for the nuclear option of restoring factory defaults. Would someone here know of a work around?

Thanks a ton in advance.
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#2
rshaffer61

rshaffer61

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I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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