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Laptop infected - Windows Vista


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#1
^MeePwn^

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Hi guys,

My friends laptop is infected, I have some experience is using tools like Hijackthis, Combofix and malwarebytes in order to fix usual infections but this one stumped me.

Ok so currently running Explorer.exe is definitely a fake, Task manager is also fake. It won't let me connect to internet and I am not sure if USB driveor DVD drive is working either.
It's like a windows image is running over real windows and it won't let you do anything. I would be more than thankful to any of you if you can guide me to an appropriate guide to remove such infections.
Thanks.
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#2
rshaffer61

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I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
PC Genie

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My netbook has partitions for a system recovery and it allows for a complete resetting of the system back to manufacturer's original installation settings. The nice thing about this is that I don't have to exit windows and use an external utility. I would like to be able to do the same thing with my desktop computer. If I make a seperate partition for a recovery image like this, what program would let me do the recovery like my netbook?

Edit: Per request of forum moderator, this post has been placed under its own topic.

Please start your own topic


Edited by PC Genie, 21 June 2011 - 12:27 PM.

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#4
rshaffer61

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Direct to: PC Genie

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system.
Please post more information as to your exact issue in your topic. Include any error messages you get as well as your system specs. This will help us to assist you more efficiently.
Thank you for your cooperation.
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