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Cannot execute programs?


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#1
Gouverneur

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A friend has a sick XP Home Computer. Seems to be some type of malware.

Double-click on an .exe file or shortcut does not start the program.

Instead, there is a standard message about not knowing what program to use to open this file.

My Computer shortcut works as it should to bring up Windows Explorer.

I plan to install Windows Security Essentials, but suspect that neither the install .exe file nor the installed program will execute.

Does anyone have some advice short of saving data files & reinstall of XP?
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#2
rshaffer61

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I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#3
Gouverneur

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R Shaffer61:Thanx for the advice. It gives me a good start at fixing the problem.
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