[Red2112]

Greetings,

I just bought a new PC which is running on XP and is updated to SP3. If I run windows update, I keep getting the same 6 updates every time I run windows update, I run the update (which in theory installs) but when I shut down my PC it keeps saying (windows is updating 5 updates. It does this everytime I shut down my PC for the last 5 days.

I have run my antivirus (Avast), run CCleaner and Malwarebytes. Malwarebytes did find 3 "Hijacker" files which are removed but I still get the update when shutting down.

I also (ramdomly) get shut down just by clicking on a link or whatever (tab, window etc). The PC just shuts down and restarts with your tipical windows msg error.

Realy I dont know whats going on, it is a new PC so I have no clue to whats happening. Any help would be much welcome, thank you.

Care,

Red

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I have run my antivirus (Avast), run CCleaner and Malwarebytes. Malwarebytes did find 3 "Hijacker" files which are removed but I still get the update when shutting down.

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here

[rshaffer61]

I have run my antivirus (Avast), run CCleaner and Malwarebytes. Malwarebytes did find 3 "Hijacker" files which are removed but I still get the update when shutting down.

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here

[Red2112]

Hi,

Thank you so much for your prompt reply. I have followed your steps and have posted in the Malware forum and added a log with OTL.

Again, thank you.

Care,

Red