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Vista home Security 2012


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#1
robertupland

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This keeps popping up, appearing to be an anti-virus program.
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#2
ali.B

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hi

Step 1


Download RogueKiller to your desktop

  • Quit all running programs
  • For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
  • When prompted, type 1 and validate
  • The RKreport.txt shall be generated next to the executable.
  • If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
Please post the contents of the RKreport.txt in your next Reply.

THEN

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    %USERPROFILE%\..|smtmp;true;true;true /FP
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    %systemroot%\*. /mp /s
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#3
robertupland

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RogueKiller V5.2.5 [06/24/2011] by Tigzy
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-to...-Remontees.html

Operating System: Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User: Wobert [Admin rights]
Mode: Scan -- Date : 06/26/2011 13:10:12

Bad processes: 1
[SUSP PATH] enn.exe -- c:\users\wobert\appdata\local\temp\low\enn.exe -> KILLED

Registry Entries: 2
[HJ] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

HOSTS File:
˙ž1

Finished : << RKreport[1].txt >>
RKreport[1].txt
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#4
robertupland

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OTL Extras logfile created on: 6/26/2011 1:17:33 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Wobert\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 1.17 Gb Available Physical Memory | 58.65% Memory free
4.22 Gb Paging File | 3.01 Gb Available in Paging File | 71.30% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.85 Gb Total Space | 165.66 Gb Free Space | 74.33% Space Free | Partition Type: NTFS
Drive D: | 10.03 Gb Total Space | 1.35 Gb Free Space | 13.43% Space Free | Partition Type: NTFS
Drive E: | 95.30 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: BETTY2489-PC | User Name: Wobert | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"UacDisableNotify" = 0
"InternetSettingsDisableNotify" = 0
"AutoUpdateDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{15250064-CDF3-40AC-8BDF-B169CB3C768F}" = rport=139 | protocol=6 | dir=out | app=system |
"{32BB05FE-E8A0-41FD-850B-AEB99C296803}" = rport=138 | protocol=17 | dir=out | app=system |
"{3F542A4B-9404-46EF-8168-D8BE030FC90C}" = rport=445 | protocol=6 | dir=out | app=system |
"{489110E2-40A5-4221-B81D-23AAAC0FFA18}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{D7396582-15C2-437F-BECE-2F27B160E4E0}" = rport=137 | protocol=17 | dir=out | app=system |
"{E01D0876-91E8-4F10-9730-C9B07A847922}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{E0E5B210-9D85-41FF-8F2D-CA983BFF25EA}" = lport=445 | protocol=6 | dir=in | app=system |
"{EBD7D523-32C9-4552-A6A9-5799E8DDC304}" = lport=138 | protocol=17 | dir=in | app=system |
"{ECDF1E8D-F50F-4A2C-AAF6-7F2F5BF5A011}" = lport=137 | protocol=17 | dir=in | app=system |
"{FAE15DF7-BCD8-4E97-A852-28B5E53D4A81}" = lport=139 | protocol=6 | dir=in | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{22C0CFDD-73A5-47B6-93B4-B25AD4148FE1}" = protocol=17 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"{3202E5DB-26C0-414B-9013-B04FBA1C93E0}" = protocol=1 | dir=out | [email protected],-28544 |
"{393FD15D-3E6F-4E4D-83A8-5859F5CFBBF7}" = protocol=17 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"{3F884495-3B39-4C50-B3B1-A316F9B3E0F1}" = protocol=17 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"{51E5F5BE-777C-44A9-8570-0F828989EFE0}" = dir=in | app=c:\program files\cyberlink\powerdirector\pdr.exe |
"{5C696043-6963-4163-8102-60CB5A97A1EB}" = protocol=58 | dir=in | [email protected],-28545 |
"{5EFFEF78-449B-4357-A46C-01AF5A94C102}" = protocol=6 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"{9B196649-E177-4B94-A472-27E20802B6EC}" = protocol=6 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"{BB4A739B-CCC8-4163-BDE1-9AD3E90DC95D}" = protocol=58 | dir=out | [email protected],-28546 |
"{EC0E0119-9E25-443C-A709-02B081440457}" = protocol=1 | dir=in | [email protected],-28543 |
"{F6FEA815-A112-4825-8CC6-54A473BA60A3}" = protocol=6 | dir=in | app=c:\program files\msn messenger\msnmsgr.exe |
"TCP Query User{3D24B20C-943B-4430-B668-496988FE75C3}C:\users\wobert\appdata\roaming\macromedia\flash player\www.macromedia.com\bin\octoshape\octoshape.exe" = protocol=6 | dir=in | app=c:\users\wobert\appdata\roaming\macromedia\flash player\www.macromedia.com\bin\octoshape\octoshape.exe |
"TCP Query User{CB0B4D69-3ED9-4111-A9F0-30B463C35FDA}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{CDEEDF61-7A57-4EA9-B44D-3F7E3A641E37}C:\users\wobert\appdata\roaming\macromedia\flash player\www.macromedia.com\bin\octoshape\octoshape.exe" = protocol=17 | dir=in | app=c:\users\wobert\appdata\roaming\macromedia\flash player\www.macromedia.com\bin\octoshape\octoshape.exe |
"UDP Query User{D89F9B1A-7972-4B99-8BD1-44038C6B2846}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{004C5DA2-2051-4D25-94BA-51CF810C91EB}" = LightScribe System Software 1.12.37.1
"{029B5901-1F27-4347-9923-E8ACC8F54E15}" = Snapfish Picture Mover
"{0A2C5854-557E-48C8-835A-3B9F074BDCAA}" = Python 2.5
"{11B83AD3-7A46-4C2E-A568-9505981D4C6F}" = HP Update
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe
"{254C37AA-6B72-4300-84F6-98A82419187E}" = Hewlett-Packard Active Check for Health Check
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java™ 6 Update 20
"{305D4B08-5807-4475-B1C8-D54685534864}" = LightScribeTemplateLabeler
"{3248F0A8-6813-11D6-A77B-00B0D0160010}" = Java™ SE Runtime Environment 6 Update 1
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{44F3AD4C-D8A0-40DD-94A1-7443BE9953C7}_is1" = HP Demo
"{4F1CECBC-670F-4DAA-81D6-944B12450917}" = DIGOpt
"{669D4A35-146B-4314-89F1-1AC3D7B88367}" = Hewlett-Packard Asset Agent for Health Check
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{77A776C4-D10F-416D-88F0-53F2D9DCD9B3}" = Microsoft Security Client
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9DBA770F-BF73-4D39-B1DF-6035D95268FC}" = HP Customer Feedback
"{ABEB838C-A1A7-4C5D-B7E1-8B4314600820}" = MSN Messenger 7.0
"{AC76BA86-7AD7-1033-7B44-A81300000003}" = Adobe Reader 8.1.4
"{AC76BA86-7AD7-5464-3428-800000000003}" = Spelling Dictionaries Support For Adobe Reader 8
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{C27C82E4-9C53-4D76-9ED3-A01A3D5EE679}" = HP Customer Experience Enhancements
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = CyberLink PowerDirector
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{E0810CC2-4B5B-4439-B1D0-452306AF2D64}" = HP Active Support Library
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{f32502b5-5b64-4882-bf61-77f23edcac4f}" = HP Total Care Advisor
"{FA3B34BE-4246-4062-90A3-34CBBEA12B72}" = HPTCSSetup
"{FDDB69BB-2F9A-4830-A579-ABBB7C5AF9A8}" = muvee autoProducer 6.1
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1" = Soft Data Fax Modem with SmartCP
"HDMI" = Intel® Graphics Media Accelerator Driver
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = CyberLink PowerDirector
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.0.1200
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"MSNINST" = MSN
"OfficeTrial" = Microsoft Office Home and Student 60 day trial
"PC-Doctor 5 for Windows" = Hardware Diagnostic Tools
"SpywareBlaster_is1" = SpywareBlaster 4.4
"WildTangent hp Master Uninstall" = My HP Games

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-2775720875-194386571-3144110933-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Octoshape add-in for Adobe Flash Player" = Octoshape add-in for Adobe Flash Player

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 9/9/2010 7:38:28 AM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/9/2010 7:26:08 PM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/9/2010 7:26:08 PM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/10/2010 6:45:21 AM | Computer Name = betty2489-PC | Source = WinMgmt | ID = 10
Description =

Error - 9/10/2010 7:36:55 AM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/10/2010 7:36:55 AM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/10/2010 12:19:40 PM | Computer Name = betty2489-PC | Source = WinMgmt | ID = 10
Description =

Error - 9/10/2010 6:35:37 PM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/10/2010 6:35:37 PM | Computer Name = betty2489-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 9/11/2010 8:08:20 AM | Computer Name = betty2489-PC | Source = WinMgmt | ID = 10
Description =

[ System Events ]
Error - 6/26/2011 10:13:45 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:46 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:47 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:48 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:49 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:50 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:51 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:52 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:53 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =

Error - 6/26/2011 10:13:54 AM | Computer Name = betty2489-PC | Source = DCOM | ID = 10016
Description =


< End of report >
  • 0

#5
robertupland

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OTL logfile created on: 6/26/2011 1:17:33 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Wobert\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 1.17 Gb Available Physical Memory | 58.65% Memory free
4.22 Gb Paging File | 3.01 Gb Available in Paging File | 71.30% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.85 Gb Total Space | 165.66 Gb Free Space | 74.33% Space Free | Partition Type: NTFS
Drive D: | 10.03 Gb Total Space | 1.35 Gb Free Space | 13.43% Space Free | Partition Type: NTFS
Drive E: | 95.30 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: BETTY2489-PC | User Name: Wobert | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/06/26 13:16:02 | 000,579,072 | ---- | M] (OldTimer Tools) -- C:\Users\Wobert\Downloads\OTL.scr
PRC - [2010/11/11 13:26:42 | 000,206,360 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
PRC - [2010/11/11 13:26:40 | 000,011,736 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
PRC - [2009/04/11 02:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/02/02 22:07:18 | 000,240,544 | R--- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashUtil10b.exe
PRC - [2008/03/26 09:21:30 | 005,369,856 | ---- | M] (Realtek Semiconductor) -- C:\Windows\RtHDVCpl.exe
PRC - [2007/05/11 04:06:38 | 000,341,616 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
PRC - [2007/04/18 11:01:34 | 000,065,536 | ---- | M] (Hewlett-Packard Company) -- C:\hp\support\hpsysdrv.exe


========== Modules (SafeList) ==========

MOD - [2011/06/26 13:16:02 | 000,579,072 | ---- | M] (OldTimer Tools) -- C:\Users\Wobert\Downloads\OTL.scr
MOD - [2010/08/31 11:43:52 | 001,686,016 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [On_Demand | Stopped] -- -- (gusvc)
SRV - [2010/11/11 13:26:42 | 000,206,360 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe -- (NisSrv)
SRV - [2010/11/11 13:26:40 | 000,011,736 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe -- (MsMpSvc)
SRV - [2008/01/20 22:23:32 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


========== Driver Services (SafeList) ==========

DRV - [2011/06/26 10:03:38 | 000,028,752 | ---- | M] (Microsoft Corporation) [Kernel | System | Running] -- c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{026238D8-323B-48CD-A093-3153454BE420}\MpKsl82edeb92.sys -- (MpKsl82edeb92)
DRV - [2010/10/24 22:25:38 | 000,054,144 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\NisDrvWFP.sys -- (NisDrv)
DRV - [2010/10/24 22:25:38 | 000,043,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\MpNWMon.sys -- (MpNWMon)
DRV - [2008/05/08 05:05:18 | 000,266,752 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HSXHWBS2.sys -- (HSXHWBS2)
DRV - [2008/05/08 05:03:18 | 000,980,992 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HSX_DP.sys -- (HSF_DP)
DRV - [2008/02/14 10:56:02 | 000,118,784 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\Rtlh86.sys -- (RTL8169)
DRV - [2007/10/18 11:36:54 | 000,008,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...resario&pf=cndt
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...resario&pf=cndt


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-2775720875-194386571-3144110933-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...resario&pf=cndt
IE - HKU\S-1-5-21-2775720875-194386571-3144110933-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://my.yahoo.com/
IE - HKU\S-1-5-21-2775720875-194386571-3144110933-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



O1 HOSTS File: ([2010/12/13 08:59:44 | 000,000,098 | ---- | M]) - C:\Windows\System32\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [HP Health Check Scheduler] File not found
O4 - HKLM..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [SunJavaUpdateSched] File not found
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKU\S-1-5-19..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O15 - HKU\.DEFAULT\..Trusted Ranges: Range1 ([http] in Local intranet)
O15 - HKU\S-1-5-18\..Trusted Ranges: Range1 ([http] in Local intranet)
O15 - HKU\S-1-5-21-2775720875-194386571-3144110933-1001\..Trusted Ranges: Range1 ([http] in Local intranet)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...r/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_01)
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 65.32.5.111 65.32.5.112
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2008/05/14 19:58:32 | 000,000,074 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O32 - AutoRun File - [2003/10/02 04:44:12 | 000,000,027 | R--- | M] () - E:\AUTORUN.INF -- [ CDFS ]
O33 - MountPoints2\{ddd313de-4961-11dd-9c0d-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{ddd313de-4961-11dd-9c0d-806e6f6e6963}\Shell\AutoRun\command - "" = E:\SETUP.EXE -- [2003/10/31 17:08:46 | 002,990,313 | R--- | M] (Macromedia, Inc.)
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

NetSvcs: FastUserSwitchingCompatibility - File not found
NetSvcs: Ias - File not found
NetSvcs: Nla - File not found
NetSvcs: Ntmssvc - File not found
NetSvcs: NWCWorkstation - File not found
NetSvcs: Nwsapagent - File not found
NetSvcs: SRService - File not found
NetSvcs: WmdmPmSp - File not found
NetSvcs: LogonHours - File not found
NetSvcs: PCAudit - File not found
NetSvcs: helpsvc - File not found
NetSvcs: uploadmgr - File not found

CREATERESTOREPOINT
Restore point Set: OTL Restore Point

========== Files/Folders - Created Within 30 Days ==========

[2011/06/26 13:10:12 | 000,000,000 | ---D | C] -- C:\Users\Wobert\Desktop\RK_Quarantine
[2011/06/24 11:22:33 | 000,000,000 | ---D | C] -- C:\Program Files\PC Tools Security
[2011/06/24 11:20:59 | 000,000,000 | ---D | C] -- C:\ProgramData\PC Tools

========== Files - Modified Within 30 Days ==========

[2011/06/26 11:49:06 | 000,003,616 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2011/06/26 11:49:06 | 000,003,616 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2011/06/26 09:51:41 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/06/24 11:25:31 | 002,295,864 | ---- | M] () -- C:\Windows\System32\drivers\Cat.DB
[2011/06/17 11:14:26 | 000,606,364 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2011/06/17 11:14:26 | 000,104,964 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2011/05/31 12:52:59 | 001,797,127 | ---- | M] () -- C:\Users\Wobert\Documents\paystub two.jpg
[2011/05/31 12:52:43 | 001,820,895 | ---- | M] () -- C:\Users\Wobert\Documents\paystub one.jpg
[2011/05/29 09:11:30 | 000,039,984 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbamswissarmy.sys
[2011/05/29 09:11:20 | 000,022,712 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys

========== Files Created - No Company Name ==========

[2011/06/24 11:23:53 | 002,295,864 | ---- | C] () -- C:\Windows\System32\drivers\Cat.DB
[2011/05/31 12:52:59 | 001,797,127 | ---- | C] () -- C:\Users\Wobert\Documents\paystub two.jpg
[2011/05/31 12:52:42 | 001,820,895 | ---- | C] () -- C:\Users\Wobert\Documents\paystub one.jpg
[2009/09/16 17:40:43 | 000,107,612 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchema.bin
[2009/09/16 17:40:42 | 000,117,248 | ---- | C] () -- C:\Windows\System32\EhStorAuthn.dll
[2009/08/03 15:07:42 | 000,403,816 | ---- | C] () -- C:\Windows\System32\OGACheckControl.dll
[2009/08/03 15:07:42 | 000,230,768 | ---- | C] () -- C:\Windows\System32\OGAEXEC.exe
[2008/09/02 18:17:00 | 000,018,904 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchemaTrivial.bin
[2008/05/14 20:27:29 | 002,215,364 | ---- | C] () -- C:\Windows\System32\igklg400.bin
[2008/05/14 20:27:29 | 001,971,732 | ---- | C] () -- C:\Windows\System32\igklg450.bin
[2008/05/14 20:27:29 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1461.dll
[2008/05/14 20:27:29 | 000,029,932 | ---- | C] () -- C:\Windows\System32\igmedcompkrn.bin
[2008/05/14 19:58:44 | 000,691,481 | ---- | C] () -- C:\Windows\unins000.exe
[2008/05/14 19:58:44 | 000,001,446 | ---- | C] () -- C:\Windows\unins000.dat
[2008/05/14 19:36:37 | 000,327,680 | ---- | C] () -- C:\Windows\System32\pythoncom25.dll
[2008/05/14 19:36:37 | 000,102,400 | ---- | C] () -- C:\Windows\System32\pywintypes25.dll
[2006/11/02 08:57:28 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2006/11/02 08:47:37 | 000,301,208 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2006/11/02 08:35:32 | 000,005,632 | ---- | C] () -- C:\Windows\System32\sysprepMCE.dll
[2006/11/02 06:33:01 | 000,606,364 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2006/11/02 06:33:01 | 000,287,440 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2006/11/02 06:33:01 | 000,104,964 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2006/11/02 06:33:01 | 000,030,674 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2006/11/02 06:23:21 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2006/11/02 04:58:30 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2006/11/02 04:19:00 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2006/11/02 03:40:29 | 000,013,750 | ---- | C] () -- C:\Windows\System32\pacerprf.ini
[2006/11/02 03:25:31 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat

========== LOP Check ==========

[2011/06/25 21:39:00 | 000,032,538 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Custom Scans ==========


< %SYSTEMDRIVE%\*.exe >

< %USERPROFILE%\..|smtmp;true;true;true /FP >


< MD5 for: EXPLORER.EXE >
[2008/10/29 02:20:29 | 002,923,520 | ---- | M] (Microsoft Corporation) MD5=37440D09DEAE0B672A04DCCF7ABF06BE -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.16771_none_4f83bb287ccdb7e3\explorer.exe
[2008/10/29 02:29:41 | 002,927,104 | ---- | M] (Microsoft Corporation) MD5=4F554999D7D5F05DAAEBBA7B5BA1089D -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18164_none_5177ca9879e978e8\explorer.exe
[2008/10/29 23:59:17 | 002,927,616 | ---- | M] (Microsoft Corporation) MD5=50BA5850147410CDE89C523AD3BC606E -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.22298_none_51e4f8c7931bd1e1\explorer.exe
[2009/04/11 02:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) MD5=D07D4C3038F3578FFCE1C0237F2A1253 -- C:\Windows\explorer.exe
[2009/04/11 02:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) MD5=D07D4C3038F3578FFCE1C0237F2A1253 -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6002.18005_none_53a0201e76de3a0b\explorer.exe
[2008/10/27 22:15:02 | 002,923,520 | ---- | M] (Microsoft Corporation) MD5=E7156B0B74762D9DE0E66BDCDE06E5FB -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.20947_none_5033cb5995cd990b\explorer.exe
[2008/01/20 22:24:24 | 002,927,104 | ---- | M] (Microsoft Corporation) MD5=FFA764631CB70A30065C12EF8E174F9F -- C:\Windows\winsxs\x86_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18000_none_51b4a71279bc6ebf\explorer.exe

< MD5 for: SVCHOST.EXE >
[2008/01/20 22:23:43 | 000,021,504 | ---- | M] (Microsoft Corporation) MD5=3794B461C45882E06856F282EEF025AF -- C:\Windows\System32\svchost.exe
[2008/01/20 22:23:43 | 000,021,504 | ---- | M] (Microsoft Corporation) MD5=3794B461C45882E06856F282EEF025AF -- C:\Windows\winsxs\x86_microsoft-windows-services-svchost_31bf3856ad364e35_6.0.6001.18000_none_b5bb59a1054dbde5\svchost.exe

< MD5 for: USERINIT.EXE >
[2008/01/20 22:24:49 | 000,025,088 | ---- | M] (Microsoft Corporation) MD5=0E135526E9785D085BCD9AEDE6FBCBF9 -- C:\Windows\System32\userinit.exe
[2008/01/20 22:24:49 | 000,025,088 | ---- | M] (Microsoft Corporation) MD5=0E135526E9785D085BCD9AEDE6FBCBF9 -- C:\Windows\winsxs\x86_microsoft-windows-userinit_31bf3856ad364e35_6.0.6001.18000_none_dc28ba15d1aff80b\userinit.exe

< MD5 for: WINLOGON.EXE >
[2009/04/11 02:28:13 | 000,314,368 | ---- | M] (Microsoft Corporation) MD5=898E7C06A350D4A1A64A9EA264D55452 -- C:\Windows\System32\winlogon.exe
[2009/04/11 02:28:13 | 000,314,368 | ---- | M] (Microsoft Corporation) MD5=898E7C06A350D4A1A64A9EA264D55452 -- C:\Windows\winsxs\x86_microsoft-windows-winlogon_31bf3856ad364e35_6.0.6002.18005_none_71ae7a22d2134741\winlogon.exe
[2008/01/20 22:24:49 | 000,314,880 | ---- | M] (Microsoft Corporation) MD5=C2610B6BDBEFC053BBDAB4F1B965CB24 -- C:\Windows\winsxs\x86_microsoft-windows-winlogon_31bf3856ad364e35_6.0.6001.18000_none_6fc30116d4f17bf5\winlogon.exe

< %systemroot%\*. /mp /s >

< hklm\software\clients\startmenuinternet|command /rs >
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\HideIconsCommand: "C:\Windows\system32\ie4uinit.exe" -hide [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ShowIconsCommand: "C:\Windows\system32\ie4uinit.exe" -show [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ReinstallCommand: "C:\Windows\system32\ie4uinit.exe" -reinstall [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\naom\command\\: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff [2011/05/23 06:51:45 | 000,748,336 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\open\command\\: C:\Program Files\Internet Explorer\iexplore.exe [2011/05/23 06:51:45 | 000,748,336 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\MSN Explorer\shell\open\command\\: "C:\Program Files\MSN\MSNCoreFiles\MSN.EXE" [2008/05/22 17:29:12 | 000,098,816 | ---- | M] (Microsoft Corporation)

< hklm\software\clients\startmenuinternet|command /64 /rs >
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\HideIconsCommand: "C:\Windows\system32\ie4uinit.exe" -hide [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ShowIconsCommand: "C:\Windows\system32\ie4uinit.exe" -show [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ReinstallCommand: "C:\Windows\system32\ie4uinit.exe" -reinstall [2011/05/23 06:51:44 | 000,074,240 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\naom\command\\: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff [2011/05/23 06:51:45 | 000,748,336 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\open\command\\: C:\Program Files\Internet Explorer\iexplore.exe [2011/05/23 06:51:45 | 000,748,336 | ---- | M] (Microsoft Corporation)
HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\MSN Explorer\shell\open\command\\: "C:\Program Files\MSN\MSNCoreFiles\MSN.EXE" [2008/05/22 17:29:12 | 000,098,816 | ---- | M] (Microsoft Corporation)

< >

========== Alternate Data Streams ==========

@Alternate Data Stream - 95 bytes -> C:\ProgramData\TEMP:5C321E34
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:430C6D84
@Alternate Data Stream - 109 bytes -> C:\ProgramData\TEMP:DFC5A2B2

< End of report >
  • 0

#6
robertupland

robertupland

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I'm VERY appreciative for your help. :)
  • 0

#7
robertupland

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:) Not sure what to do next. Also, is there a way to find out how i actually came across this or what may have caused it, so I can attempt to prevent it in the future?

Edited by robertupland, 26 June 2011 - 12:52 PM.

  • 0

#8
ali.B

ali.B

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hi

Step 1

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    O4 - HKLM..\Run: [] File not found
    O33 - MountPoints2\{ddd313de-4961-11dd-9c0d-806e6f6e6963}\Shell - "" = AutoRun
    O33 - MountPoints2\{ddd313de-4961-11dd-9c0d-806e6f6e6963}\Shell\AutoRun\command - "" = E:\SETUP.EXE -- [2003/10/31 17:08:46 | 002,990,313 | R--- | M] (Macromedia, Inc.)
    
    :Files
    c:\users\wobert\appdata\local\temp\low
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [EMPTYFLASH]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Step 2

Posted Image Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Things I would like to see in your reply:
  • OTL log
  • MBAM log

  • 0

#9
robertupland

robertupland

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I ran OTL and rebooted the computer and now Windiws won't load. I even tried turning it off with the button and starting from safe mode.
  • 0

#10
ali.B

ali.B

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hi

this is quite strange.

  • Download OTLPENet.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)

  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • You will have internet access in this mode.
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

  • 0

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#11
robertupland

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Is there no other way to get the system back? I am relaying over the phone what is happening and my brother is communicating with you. We aren't in the same household.
  • 0

#12
ali.B

ali.B

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hi

Follow my above instruction so i can get a log and see whats preventing your system from booting up and hopefully we can get it back.
  • 0

#13
robertupland

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OK. It might be a day or so because we are not in the same house and I have to get a blank cd. The system boots and goes to the Windows loading screen and the just goes black. It booted fine before I running OTL it just had pop ups with the Vista Home Security thing.
  • 0

#14
ali.B

ali.B

    Trusted Helper

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No problem if it takes a day or a couple of days :)
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#15
robertupland

robertupland

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made disc, booted with disc, got reatogo desktop, double clicked otlpe icon, selected c drive, hit ok, got message: runscanner error target is not windows 2000 or later. The computer runs windows xp.
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