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Help! Files are all hidden!

Started by Kathy2356 , Jun 26 2011 04:53 PM

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#1
Kathy2356

Posted 26 June 2011 - 04:53 PM

New Member

Member
1 posts

While browsing on FB yesterday, I clicked a link and knew something was suspicious. Right away, my antivirus (Kaspersky) turned red and my computer shut down. I turned it back on and all of my files were missing. Took my laptop that I only purchased this past January to Best Buy and although under warranty, they wanted $200 to remove the virus. I had to leave because I couldn't afford it. Came home and restored my computer to an earlier time. Seemed to work last night, but now today, it says my Kaspersky databases are out of date. I run a scan and it still says that. I know the virus is still on my laptop. Every once in awhile, I get a box pop up that "Catalyst" something....it pops up so fast and goes away. Please help!

#2
RKinner

Posted 26 June 2011 - 06:28 PM

Malware Expert

Expert
24,625 posts

Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.

Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Ron