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Win32/NSAnti virus says AVG


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#1
tofu5

tofu5

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My husband was told by AVG free that he has the virus Win32/NSAnti and gave him 2 locations it was in C:/oem/preload/Autorun/APP/PowerDVD/Data 1.cab was one location. AVG will not help him get rid of this.

I posted this the other day but incorrectly listed the location as the virus.

Nancy
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#2
SpySentinel

SpySentinel

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Hi tofu5,

Welcome to Geeks to Go! My name is SpySentinel and I will be helping you fix your malware problem.

If for any reason you do not understand any of the instructions, or are just unsure then please post back with your question, and we will go through it :)


Since you posted twice in the Malware removal forum, I went ahead and closed your other post here:
http://www.geekstogo...avg-finds-this/


  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#3
tofu5

tofu5

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Ran OTL scan following is 1 file maybe more Let me know if I need to look for a second

OTL logfile created on: 6/27/2011 4:55:33 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Robert\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.68 Gb Total Physical Memory | 1.68 Gb Available Physical Memory | 45.62% Memory free
7.35 Gb Paging File | 5.22 Gb Available in Paging File | 71.01% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 283.34 Gb Total Space | 240.83 Gb Free Space | 85.00% Space Free | Partition Type: NTFS

Computer Name: ROBERT-PC | User Name: Robert | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Robert\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)
PRC - C:\Program Files (x86)\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
PRC - C:\Program Files (x86)\AVG\AVG8\avgcsrvx.exe (AVG Technologies CZ, s.r.o.)
PRC - C:\Program Files (x86)\AVG\AVG8\avgwdsvc.exe (AVG Technologies CZ, s.r.o.)
PRC - C:\Program Files (x86)\AVG\AVG8\avgemc.exe (AVG Technologies CZ, s.r.o.)
PRC - C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
PRC - C:\Program Files (x86)\Launch Manager\LManager.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\Launch Manager\dsiwmis.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\Launch Manager\LMworker.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe (NewTech Infosystems, Inc.)
PRC - C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe (NewTech Infosystems, Inc.)
PRC - C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe (Egis Technology Inc.)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe (Egis Technology Inc.)
PRC - C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe (Egis Technology Inc.)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)
PRC - C:\Program Files\Acer\Acer Updater\UpdaterService.exe (Acer Group)
PRC - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe (Acer Incorporated)
PRC - C:\Program Files (x86)\MSWorks\Calendar\WKCALREM.EXE (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Office\FINDFAST.EXE ()
PRC - C:\Program Files (x86)\Microsoft Office\OSA.EXE ()


========== Modules (SafeList) ==========

MOD - C:\Users\Robert\Downloads\OTL.exe (OldTimer Tools)
MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll (Microsoft Corporation)


========== Win32 Services (SafeList) ==========

SRV:64bit: - (NisSrv) -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe (Microsoft Corporation)
SRV:64bit: - (MsMpSvc) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe (Microsoft Corporation)
SRV:64bit: - (wlcrasvc) -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation)
SRV:64bit: - (ePowerSvc) -- C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe (Acer Incorporated)
SRV:64bit: - (Updater Service) -- C:\Program Files\Acer\Acer Updater\UpdaterService.exe (Acer Group)
SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (MBAMService) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
SRV - (avg8wd) -- C:\Program Files (x86)\AVG\AVG8\avgwdsvc.exe (AVG Technologies CZ, s.r.o.)
SRV - (BBSvc) -- C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)
SRV - (avg8emc) -- C:\Program Files (x86)\AVG\AVG8\avgemc.exe (AVG Technologies CZ, s.r.o.)
SRV - (SeaPort) -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
SRV - (DsiWMIService) -- C:\Program Files (x86)\Launch Manager\dsiwmis.exe (Dritek System Inc.)
SRV - (NTI IScheduleSvc) -- C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe (NewTech Infosystems, Inc.)
SRV - (MWLService) -- C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe (Egis Technology Inc.)
SRV - (sftvsa) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
SRV - (sftlist) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
SRV - (GameConsoleService) -- C:\Program Files (x86)\Acer Games\Acer Game Console\GameConsoleService.exe (WildTangent, Inc.)
SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (UNS) Intel® -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe (Intel Corporation)
SRV - (LMS) Intel® -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)
SRV - (GREGService) -- C:\Program Files (x86)\Acer\Registration\GREGsvc.exe (Acer Incorporated)
SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (MBAMProtector) -- C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation)
DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (AvgLdx64) -- C:\Windows\SysNative\drivers\avgldx64.sys (AVG Technologies CZ, s.r.o.)
DRV:64bit: - (AvgTdiA) -- C:\Windows\SysNative\drivers\avgtdia.sys (AVG Technologies CZ, s.r.o.)
DRV:64bit: - (AvgMfx64) -- C:\Windows\SysNative\drivers\avgmfx64.sys (AVG Technologies CZ, s.r.o.)
DRV:64bit: - (Point64) -- C:\Windows\SysNative\drivers\point64.sys (Microsoft Corporation)
DRV:64bit: - (dc3d) MS Hardware Device Detection Driver (USB) -- C:\Windows\SysNative\drivers\dc3d.sys (Microsoft Corporation)
DRV:64bit: - (NisDrv) -- C:\Windows\SysNative\drivers\NisDrvWFP.sys (Microsoft Corporation)
DRV:64bit: - (NuidFltr) -- C:\Windows\SysNative\drivers\nuidfltr.sys (Microsoft Corporation)
DRV:64bit: - (k57nd60a) Broadcom NetLink ™ -- C:\Windows\SysNative\drivers\k57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (athr) -- C:\Windows\SysNative\drivers\athrx.sys (Atheros Communications, Inc.)
DRV:64bit: - (NTIDrvr) -- C:\Windows\SysNative\drivers\NTIDrvr.sys (NTI Corporation)
DRV:64bit: - (UBHelper) -- C:\Windows\SysNative\drivers\UBHelper.sys (NTI Corporation)
DRV:64bit: - (Sftvol) -- C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation)
DRV:64bit: - (Sftplay) -- C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation)
DRV:64bit: - (Sftredir) -- C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation)
DRV:64bit: - (Sftfs) -- C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation)
DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (iaStor) -- C:\Windows\SysNative\drivers\iaStor.sys (Intel Corporation)
DRV:64bit: - (Impcd) -- C:\Windows\SysNative\drivers\Impcd.sys (Intel Corporation)
DRV:64bit: - (IntcDAud) Intel® -- C:\Windows\SysNative\drivers\IntcDAud.sys (Intel® Corporation)
DRV:64bit: - (ApfiltrService) -- C:\Windows\SysNative\drivers\Apfiltr.sys (Alps Electric Co., Ltd.)
DRV:64bit: - (HECIx64) Intel® -- C:\Windows\SysNative\drivers\HECIx64.sys (Intel Corporation)
DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (L1E) NDIS Miniport Driver for Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) -- C:\Windows\SysNative\drivers\L1E62x64.sys (Atheros Communications, Inc.)
DRV:64bit: - (Ntfs) -- C:\Windows\SysNative\wbem\ntfs.mof ()
DRV:64bit: - (BCM43XX) -- C:\Windows\SysNative\drivers\BCMWL664.SYS (Broadcom Corporation)
DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (mwlPSDVDisk) -- C:\Windows\SysNative\drivers\mwlPSDVDisk.sys (Egis Technology Inc.)
DRV:64bit: - (mwlPSDFilter) -- C:\Windows\SysNative\drivers\mwlPSDFilter.sys (Egis Technology Inc.)
DRV:64bit: - (mwlPSDNServ) -- C:\Windows\SysNative\drivers\mwlPSDNserv.sys (Egis Technology Inc.)

========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://my.yahoo.com/
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "http://my.yahoo.com/"
FF - prefs.js..network.proxy.type: 0

FF - HKLM\software\mozilla\Mozilla Firefox 4.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2011/06/21 17:42:24 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 4.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2011/06/21 17:42:23 | 000,000,000 | ---D | M]

[2011/03/17 07:14:56 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Robert\AppData\Roaming\Mozilla\Extensions
[2011/03/17 07:14:56 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\ghwhlnf5.default\extensions
[2011/03/25 09:31:09 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
File not found (No name found) --
[2011/04/30 09:08:29 | 000,142,296 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\Mozilla Firefox\components\browsercomps.dll
[2011/03/18 14:32:12 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
[2011/03/18 14:32:14 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
[2010/01/01 04:00:00 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\searchplugins\bing.xml

O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll (Google Inc.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll (Google Inc.)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [Acer ePower Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe (Acer Incorporated)
O4:64bit: - HKLM..\Run: [AmIcoSinglun64] C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe (Alcor Micro Corp.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelliPoint] c:\Program Files\Microsoft IntelliPoint\ipoint.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [itype] c:\Program Files\Microsoft IntelliType Pro\itype.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [mwlDaemon] C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe (Egis Technology Inc.)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [AVG8_TRAY] C:\Program Files (x86)\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [BackupManagerTray] C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe (NewTech Infosystems, Inc.)
O4 - HKLM..\Run: [EgisTecPMMUpdate] C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe (Egis Technology Inc.)
O4 - HKLM..\Run: [EgisUpdate] C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe (Egis Technology Inc.)
O4 - HKLM..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe (Dritek System Inc.)
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [SuiteTray] C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe (Egis Technology Inc.)
O4 - Startup: C:\Users\Robert\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk = C:\Program Files (x86)\MSWorks\Calendar\WKCALREM.EXE (Microsoft Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O8:64bit: - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll (Google Inc.)
O8 - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll (Google Inc.)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlpg {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - Reg Error: Key error. File not found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{ca634f64-5203-11e0-935a-206a8a29e696}\Shell - "" = AutoRun
O33 - MountPoints2\{ca634f64-5203-11e0-935a-206a8a29e696}\Shell\AutoRun\command - "" = E:\LaunchU3.exe -a
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/06/15 05:23:54 | 000,703,488 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msfeeds.dll
[2011/06/15 05:23:53 | 000,599,552 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\msfeeds.dll
[2011/06/15 05:23:52 | 000,256,000 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\iepeers.dll
[2011/06/15 05:23:52 | 000,247,808 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll
[2011/06/15 05:23:52 | 000,185,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\iepeers.dll
[2011/06/15 05:23:52 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll
[2011/06/15 05:23:52 | 000,097,280 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mshtmled.dll
[2011/06/15 05:23:52 | 000,067,072 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mshtmled.dll
[2011/06/15 05:23:51 | 000,057,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\licmgr10.dll
[2011/06/15 05:23:51 | 000,044,544 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\licmgr10.dll
[2011/06/15 05:23:50 | 000,482,816 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\html.iec
[2011/06/15 05:23:50 | 000,386,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\html.iec
[2011/06/15 05:23:50 | 000,012,800 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\msfeedssync.exe
[2011/06/15 05:23:50 | 000,012,288 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msfeedssync.exe
[2011/06/15 05:22:28 | 000,320,512 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d3d10_1core.dll
[2011/06/15 05:22:28 | 000,218,624 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\d3d10_1core.dll
[2011/06/15 05:22:27 | 000,197,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d3d10_1.dll
[2011/06/15 05:22:27 | 000,161,792 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\d3d10_1.dll
[2011/06/15 05:21:59 | 000,861,184 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\oleaut32.dll
[4 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/06/27 16:24:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2011/06/27 16:21:26 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/06/27 12:59:38 | 000,017,600 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2011/06/27 12:59:38 | 000,017,600 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2011/06/27 08:40:22 | 078,295,513 | ---- | M] () -- C:\Windows\SysNative\drivers\Avg\incavi.avm
[2011/06/27 04:24:00 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2011/06/27 04:16:28 | 2960,519,168 | -HS- | M] () -- C:\hiberfil.sys
[2011/06/15 16:37:16 | 000,284,136 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2011/06/15 08:36:27 | 000,744,612 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2011/06/15 08:36:27 | 000,626,722 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2011/06/15 08:36:27 | 000,107,708 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2011/06/13 06:32:36 | 000,404,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2011/06/10 05:14:18 | 000,001,113 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/06/08 10:14:33 | 006,061,540 | ---- | M] () -- C:\Windows\SysNative\drivers\Avg\avi7.avg
[2011/06/08 10:14:33 | 000,492,629 | ---- | M] () -- C:\Windows\SysNative\drivers\Avg\miniavi.avg
[2011/06/08 10:14:33 | 000,142,495 | ---- | M] () -- C:\Windows\SysNative\drivers\Avg\microavi.avg
[2011/05/29 09:11:30 | 000,039,984 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
[2011/05/29 09:11:20 | 000,025,912 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[4 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/03/02 06:23:10 | 000,746,906 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2010/12/22 03:56:15 | 000,113,264 | ---- | C] () -- C:\Windows\FixUVC.exe
[2010/12/22 03:41:02 | 000,000,267 | ---- | C] () -- C:\Windows\LaunApp.ini
[2010/12/22 03:38:46 | 000,870,560 | ---- | C] () -- C:\Windows\SysWow64\igkrng575.bin
[2010/12/22 03:38:46 | 000,208,896 | ---- | C] () -- C:\Windows\SysWow64\iglhsip32.dll
[2010/12/22 03:38:46 | 000,143,360 | ---- | C] () -- C:\Windows\SysWow64\iglhcp32.dll
[2010/12/22 03:38:46 | 000,127,868 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng575.bin
[2010/12/22 03:38:46 | 000,104,636 | ---- | C] () -- C:\Windows\SysWow64\igfcg575m.bin
[2010/12/22 03:38:13 | 000,001,704 | ---- | C] () -- C:\Windows\WPatchProgress.ini
[2010/11/19 07:33:14 | 000,000,079 | ---- | C] () -- C:\Windows\WISGAPas.ini
[2010/11/19 06:17:47 | 000,000,321 | ---- | C] () -- C:\Windows\Prelaunch.ini
[2010/11/19 06:17:47 | 000,000,271 | ---- | C] () -- C:\Windows\WisPriority.ini
[2010/11/19 06:17:47 | 000,000,168 | ---- | C] () -- C:\Windows\WisLangCode.ini
[2009/07/14 01:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 22:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 22:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 20:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 17:59:36 | 000,982,196 | ---- | C] () -- C:\Windows\SysWow64\igkrng500.bin
[2009/07/13 17:59:36 | 000,139,824 | ---- | C] () -- C:\Windows\SysWow64\igfcg500.bin
[2009/07/13 17:59:36 | 000,097,448 | ---- | C] () -- C:\Windows\SysWow64\igfcg500m.bin
[2009/07/13 17:59:35 | 000,417,344 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng500.bin
[2009/07/13 17:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat
[1998/05/14 01:00:00 | 000,116,736 | ---- | C] () -- C:\Windows\SysWow64\PCDLIB32.DLL
[1997/08/19 01:00:00 | 000,022,016 | ---- | C] () -- C:\Windows\SysWow64\DOCOBJ.DLL
[1997/08/19 01:00:00 | 000,012,288 | ---- | C] () -- C:\Windows\SysWow64\HLINKPRX.DLL

========== LOP Check ==========

[2011/02/14 23:48:30 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\Barnes & Noble
[2011/03/19 05:26:51 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
[2011/06/09 16:20:56 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\SoftGrid Client
[2011/03/02 09:19:27 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\TP
[2011/03/06 09:29:27 | 000,000,000 | ---D | M] -- C:\Users\Robert\AppData\Roaming\Windows Live Writer
[2011/05/28 05:32:42 | 000,032,624 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



< End of report >
  • 0

#4
SpySentinel

SpySentinel

    R.I.P.

  • Retired Staff
  • 5,152 posts
Hi tofu5,

There should have also been a log called Extras.txt that was included.


Run OTL.exe
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :OTL
    O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4 - HKLM..\Run: [] File not found
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [EMPTYFLASH]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done

  • 0

#5
tofu5

tofu5

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 175 posts
OTL Extras logfile created on: 6/27/2011 4:55:33 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Robert\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.68 Gb Total Physical Memory | 1.68 Gb Available Physical Memory | 45.62% Memory free
7.35 Gb Paging File | 5.22 Gb Available in Paging File | 71.01% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 283.34 Gb Total Space | 240.83 Gb Free Space | 85.00% Space Free | Partition Type: NTFS

Computer Name: ROBERT-PC | User Name: Robert | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1" File not found
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}" = Shredder
"{2BF35D84-6377-4F70-9F39-97CF67E67FFF}" = Microsoft IntelliPoint 8.0
"{4EA22C1C-88E5-4544-A4E3-70B8728A0152}" = HP Deskjet 1000 J110 series Product Improvement Study
"{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector
"{5ECBB161-A79A-4598-81DA-C6E1633B395C}" = HP Deskjet 1000 J110 series Basic Device Software
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{98C8DF59-BE5F-4EC2-9B12-FD2A54928EDB}" = Microsoft IntelliType Pro 8.0
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = ALPS Touch Pad Driver
"{A84DB02B-9C2B-4272-9D2D-A80E00A56513}" = Broadcom Gigabit NetLink Controller
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{E77543EE-6FB5-4FF6-AB70-635392C8C756}" = Microsoft Security Client
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{021C4C4F-C93C-4425-BFFD-C2D16776BFAE}" = Visual C++ 8.0 Runtime Setup Package (x64)
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}" = MyWinLocker
"{12EFA1A4-AC3B-443C-8143-237EDE760403}" = NTI Backup Now Standard
"{15D967B5-A4BE-42AE-9E84-64CD062B25AA}" = eSobi v2
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{2413930C-8309-47A6-BC61-5EF27A4222BC}" = NTI Media Maker 8
"{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3DB0448D-AD82-4923-B305-D001E521A964}" = Acer ePower Management
"{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel® Rapid Storage Technology
"{491ADA37-04EE-2ECE-9F86-DDC0106047AC}" = Times Reader
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel® Management Engine Components
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{72B776E5-4530-4C4B-9453-751DF87D9D93}" = Backup Manager Basic
"{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}" = MyWinLocker Suite
"{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}" = Bing Bar
"{787D1A33-A97B-4245-87C0-7174609A540C}" = HP Update
"{7F811A54-5A09-4579-90E1-C93498E230D9}" = Acer eRecovery Management
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}" = CyberLink PowerDVD 9
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AC76BA86-7AD7-1033-7B44-AA0000000001}" = Adobe Reader X (10.0.1)
"{B95B1BA9-F887-4B3C-8D3A-CCD4C4675120}" = Microsoft Default Manager
"{C2695E83-CF1D-43D1-84FE-B3BEC561012A}" = Shredder
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0ACE89D-EC7F-470F-80BE-4C98ED366B32}" = Acer Crystal Eye webcam Ver:1.1.194.1021
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DD89CE29-BC88-40C6-A845-E2548682C5D6}" = Alcor Micro USB Card Reader
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DDDFCC77-7F9C-45E9-B38E-721BA599BA0C}" = HP Deskjet 1000 J110 series Help
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EE171732-BEB4-4576-887D-CB62727F01CA}" = Acer Updater
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Graphics Media Accelerator Driver
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Acer Game Console" = Acer Game Console
"Acer Registration" = Acer Registration
"Acer Screensaver" = Acer ScreenSaver
"Acer Welcome Center" = Welcome Center
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"BN_DesktopReader" = NOOK for PC
"com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1" = Times Reader
"Coupon Printer for Windows5.0.0.1" = Coupon Printer for Windows
"EESInst 99" = Encarta Encyclopedia 99
"HP Photo Creations" = HP Photo Creations
"Identity Card" = Identity Card
"InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}" = NTI Backup Now 5
"InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}" = eSobi v2
"InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}" = NTI Media Maker 8
"InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}" = Acer Backup Manager
"InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}" = MyWinLocker Suite
"InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}" = CyberLink PowerDVD 9
"InstallShield_{DD89CE29-BC88-40C6-A845-E2548682C5D6}" = Alcor Micro USB Card Reader
"LManager" = Launch Manager
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.0.1200
"Mozilla Firefox 4.0.1 (x86 en-US)" = Mozilla Firefox 4.0.1 (x86 en-US)
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"WildTangent acer Master Uninstall" = Acer Games
"WinLiveSuite" = Windows Live Essentials
"Word8.0" = Microsoft Word 97
"Works" = Microsoft Works 4.5
"Works Calendar" = Microsoft Works Calendar 1.0
"Works99Setup" = Microsoft Works Setup Launcher
"WT088295" = Agatha Christie - Death on the Nile
"WT088300" = Bejeweled 2 Deluxe
"WT088310" = Build-a-lot 2
"WT088312" = Chuzzle Deluxe
"WT088318" = Diner Dash 2 Restaurant Rescue
"WT088350" = Jewel Quest Solitaire 2
"WT088364" = Plants vs. Zombies
"WT088373" = Blackhawk Striker 2
"WT088393" = Dora's Carnival Adventure
"WT088413" = FATE
"WT088445" = John Deere Drive Green
"WT088449" = Penguins!
"WT088453" = Polar Bowler
"WT088457" = Polar Golfer
"WT088517" = Zuma's Revenge
"WT088553" = Virtual Villagers 4 - The Tree of Life
"WT088649" = 18 Wheels of Steel - American Long Haul
"WT088653" = Jewel Quest - Heritage

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 6/19/2011 7:07:39 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "C:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 6/20/2011 4:51:08 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 6/20/2011 5:28:16 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "C:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 6/20/2011 9:28:30 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 6/21/2011 5:33:14 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 6/21/2011 6:38:01 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "C:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 6/21/2011 10:23:47 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 6/22/2011 6:27:29 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 6/22/2011 7:13:00 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "C:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 6/22/2011 9:35:38 AM | Computer Name = Robert-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files (x86)\AVG\AVG8\avglvea.dll".
Dependent
Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"
could not be found. Please use sxstrace.exe for detailed diagnosis.

[ System Events ]
Error - 6/24/2011 10:53:21 AM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/24/2011 10:53:24 AM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/24/2011 10:53:28 AM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/24/2011 11:57:53 AM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/24/2011 2:45:43 PM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/24/2011 5:21:58 PM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/25/2011 8:50:54 AM | Computer Name = Robert-PC | Source = Microsoft Antimalware | ID = 3002
Description = %%860 Real-Time Protection feature has encountered an error and failed.

Feature:
%%835 Error Code: 0x80004005 Error description: Unspecified error Reason: %%842

Error - 6/25/2011 9:00:55 AM | Computer Name = Robert-PC | Source = Microsoft Antimalware | ID = 2001
Description = %%860 has encountered an error trying to update signatures. New Signature
Version: Previous Signature Version: 1.107.328.0 Update Source: %%859 Update Stage:
%%852 Source Path: http://www.microsoft.com Signature Type: %%800 Update Type: %%803

User:
NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7000.0 Error
code: 0x8024402c Error description: An unexpected problem occurred while checking
for updates. For information on installing or troubleshooting updates, see Help
and Support.

Error - 6/25/2011 4:11:47 PM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.

Error - 6/25/2011 4:44:03 PM | Computer Name = Robert-PC | Source = NetBT | ID = 4319
Description = A duplicate name has been detected on the TCP network. The IP address
of the computer that sent the message is in the data. Use nbtstat -n in a command
window to see which name is in the Conflict state.


< End of report >

The above is the Extras.txt Log from yesterday. I ran the OTL.exe today, then rebooted, then scanned with AVG. AVG said I still had the two original viruses. How should I proceed?
Robert
  • 0

#6
SpySentinel

SpySentinel

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Hi Robert,

Did the OTL Fixes that I had you run work ok? If so, there should have been a log that appeared after you rebooted your computer.


Launch Malwarebytes' Anti-Malware
  • Please check for updates. If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked , and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy & Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




Run ESET Online Scan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
You can refer to this animation by neomage if needed.
  • 0

#7
tofu5

tofu5

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Sorry, for slight delay but sometime our satellite internet is really slow when it is cloudy. So far I have scanned my computer with the following: ESET, Microsoft Security Essentials, Professional Super Anti Spyware, Malwarebytes Anti-Malware, and AVG. AVG is the only one that shows the Win32/NSAnti. I appreciate all your help.
Thank You, Robert
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#8
SpySentinel

SpySentinel

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You're welcome :)

Can you post the log from AVG that shows that it detects the infection?
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#9
tofu5

tofu5

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I can not find a log. It just shows the two viruses, and when I try to remove them it states "Moved object is bigger than the archive size limit".
Also, I have not been able to copy anything from AVG.
Robert
  • 0

#10
SpySentinel

SpySentinel

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Hi Robert,


Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#11
tofu5

tofu5

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Not sure what a System tray is, thought I disabled AntiVirus et al but maybe not.
When I ran ComboFix, it said "ComboFix cannot run when AVG is installed. Uninstall AVG or use another tool. etc."
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#12
SpySentinel

SpySentinel

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Try uninstalling AVG, and then once we are finished, you can reinstall it.

Let me know if that works.
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#13
SpySentinel

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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