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Media players crashing, when starting a video.


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#61
Meltac

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Ok, I will look into. Thank you all so much for your time and effort, much appreciated!
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#62
rshaffer61

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Add a link to this topic in your first post in your malware topic so the tech there can see what has been done and doesn't try duplicating steps.
If you want to add a link here to your malware topic we can keep a eye on it also. :)
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#63
Meltac

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A thread has been made, and again, thank you all for your time and patience.
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#64
rshaffer61

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Thank you and we will monitor it till the end and see if anything is present. If not then we will have to see what else we can find.
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#65
havredave

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With Essexboy's help, I'm giving this one a clean bill of health as far as malware is concerned.

I did however find something in one of the logs that might be of interest to you. The following folder exists on the machine:

C:\ProgramData\Win7codecs

However, it doesn't appear to be in the installed software list.

Could his players be crashing because they're still expecting it to be there?
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#66
rshaffer61

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Nope those are default codecs that Win7 has.
I've received no notification from your malware tech so I'm not sure what he saw in your OT report yet.
Send him a pm asking him to message me with his thoughts please and I will start from his observation. :)
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#67
havredave

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I was the malware tech. Unless you mean Essexboy? :)
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#68
rshaffer61

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Yep you as I saw you stated you would inform of the entry in OT you suspected. :)
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#69
havredave

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Ahh.. sadly though, it appears I was wrong as you pointed out. Glad I learned about that folder in the meantime though. :)

I'm going through the OTS log again just in case there's something that stands out, but other than a tiny DivX anomaly that I don't think is really more than circumstantial, I'm not seeing anything.

DivXUpdate hkey=HKLM key=SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run -> -> File not found

That makes me think it wasn't uninstalled cleanly, but honestly I'm way out of my depth with codecs.
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#70
rshaffer61

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Go to Add\Remove programs
Make sure you click the little box in the upper left corner that says show all updates.
Scroll down and find all the divx entries and uninstall each until they are all gone.
Then go HERE and click on the button on the right that says Free Download.
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#71
Meltac

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Done.
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#72
rshaffer61

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Did it show Divx updates?
Was the new download installed and if so did it resolve the issue?
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#73
devper94

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Please follow these instructions:

Open VLC.
Click Tools - Preferences - Input and Codecs - check Use system codecs if available - Save
Restart VLC and try to play a movie that makes other players crash and see if VLC crashes.
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#74
Meltac

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Did it show Divx updates?
Was the new download installed and if so did it resolve the issue?


Nope, I couldn't find any DivX updates, but the download went fine, but WMP is still crashing.

Please follow these instructions:

Open VLC.
Click Tools - Preferences - Input and Codecs - check Use system codecs if available - Save
Restart VLC and try to play a movie that makes other players crash and see if VLC crashes.


Hm, it doesn't.
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#75
rshaffer61

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At this point I feel like the issue is in the OS and we need to take this in that direction and not keep beating on the players or the codecs.
You may have stated before but I don't remember, what OS are you running? Xp, Vista or Win7?
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