Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

game crashed desktop went black short cuts gone


  • This topic is locked This topic is locked

#1
cjstepp

cjstepp

    New Member

  • Member
  • Pip
  • 6 posts
hi my name is jessie :unsure: . Here is what happend i was playing a game off of free ride games.com. The game crashed and my desk top went black and all but two of my shortcuts were gone also the ones on my tool bar. the err said my files had been moved. i ran microsoft security essentials and it did not find any thing. so i manually pulled up internet explorer and found your site i tryed to download otl but it wouldnt let me. so i gave up and left it alone before i made it worse. This morning :) i left the computer on and the desktop was still black but when i came home from work the computer was off so i turned it back on. when it came up a black box was open and nothing was in it so i clicked on the X and when it went away my desktop looked normal again. im not sure what to think about what happened. i want to know if my computer is safe or if its infected and just in hideing. Will anyone please help me. i was able to download OTL today and here is what it gave me OTL Extras logfile created on: 6/27/2011 9:20:52 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Public\Pictures\lance's
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1014.64 Mb Total Physical Memory | 200.34 Mb Available Physical Memory | 19.75% Memory free
2.24 Gb Paging File | 1.11 Gb Available in Paging File | 49.46% Paging File free
Paging file location(s): ?:\pagefile.sys

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 224.17 Gb Total Space | 157.55 Gb Free Space | 70.28% Space Free | Partition Type: NTFS
Drive D: | 8.72 Gb Total Space | 0.83 Gb Free Space | 9.58% Space Free | Partition Type: NTFS

Computer Name: JESSIE-PC | User Name: jessie | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"UacDisableNotify" = 1
"InternetSettingsDisableNotify" = 1
"AutoUpdateDisableNotify" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" = C:\Program Files\EarthLink TotalAccess\TaskPanl.exe:*:Enabled:Earthlink


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{15355D57-46CA-4D50-8B64-B600DFDEDF43}" = protocol=6 | dir=in | app=c:\program files\inboxdollars\toolbarupdate.exe |
"{19FB01D3-9D1B-4018-9BF5-3A7072FB170A}" = protocol=17 | dir=in | app=c:\program files\inboxdollars\toolbarupdate.exe |
"{22399998-6357-487F-8F81-4A3BC28DB329}" = protocol=17 | dir=in | app=c:\program files\mypoints point finder\toolbarupdate.exe |
"{334CAB4C-7A70-4D49-9DA7-CD2D0BB53BA9}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{4CC68205-5EAA-47CA-BB90-AEF39FA88E84}" = protocol=6 | dir=in | app=c:\program files\inboxdollars\troubleshooter.exe |
"{5926AFCB-4E32-4C56-99C7-478EE1EF8DB5}" = protocol=6 | dir=in | app=c:\program files\common files\pure networks shared\platform\nmsrvc.exe |
"{5973C56C-6AAA-42F9-A0D9-B678CB858256}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{5E68369E-561A-4FF9-8B12-56B551EC8BC2}" = protocol=17 | dir=in | app=c:\program files\common files\pure networks shared\platform\nmsrvc.exe |
"{65AA6ACE-2F62-499F-9A30-21C5B0008472}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{759489F1-7806-4735-BCE1-40BF1C10869B}" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"{7BBD52A6-0A37-4778-A4FD-F385F89B8503}" = protocol=17 | dir=in | app=c:\program files\inboxdollars\troubleshooter.exe |
"{7C360E01-31BB-4363-9F3D-BD03F65F6F62}" = protocol=6 | dir=in | app=c:\program files\mypoints point finder\troubleshooter.exe |
"{823B9AF4-DB19-4F0E-B19A-87B7023DA73D}" = protocol=17 | dir=in | app=c:\program files\mypoints point finder\troubleshooter.exe |
"{9672A090-CB83-4C87-80D6-9BD4C727892E}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{A4C72057-12E3-45DB-B201-F6BF51E6265A}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{A8D0E447-1FEC-4C55-8CB1-EABA3C337BAD}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{BB793C89-5112-460E-B48C-5A80E3499B8D}" = protocol=6 | dir=in | app=c:\program files\mypoints point finder\toolbarupdate.exe |
"{C102BA45-1CA5-4D3D-9458-8876A6B2BBB0}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{C52A8D95-F01B-4186-9BF9-0642B13F777A}" = protocol=17 | dir=in | app=c:\program files\common files\pure networks shared\platform\nmsrvc.exe |
"{C60D0A2A-E0F1-46ED-935E-A9DC95393584}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{D12E40E6-EA5A-422E-8D3A-6AA66A69FE88}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{D1F2BB98-BB1E-426C-A40A-4D126367A31A}" = protocol=6 | dir=in | app=c:\program files\common files\pure networks shared\platform\nmsrvc.exe |
"{DB14CCA2-436C-47C0-BA7D-C0047C51CABC}" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
"{DC745EB5-676A-47FF-9488-6D830DEA8844}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{DEB3AB10-E99B-487D-B59C-BBF6347FBECA}" = protocol=6 | dir=in | app=c:\program files\inboxdollars\troubleshooter.exe |
"{E118CD2F-4E95-4334-A9F9-374BA0EB8C9B}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{E7FE70DC-2677-4E43-8649-F8396F88DC4F}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{EC9EE1EE-C6A0-433D-963B-343784634CA6}" = protocol=17 | dir=in | app=c:\program files\inboxdollars\toolbarupdate.exe |
"{F282B33C-90D9-4DEC-B392-93F0934204ED}" = protocol=17 | dir=in | app=c:\program files\inboxdollars\troubleshooter.exe |
"{F33ACCB9-CC88-4029-8304-EABEF3C7779A}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{F922709C-C902-4D1E-820C-06E889BB45B2}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{FAF290C4-D082-4027-BD0A-92510DAF17BD}" = protocol=6 | dir=in | app=c:\program files\inboxdollars\toolbarupdate.exe |
"TCP Query User{181C1E16-4DB4-44FA-8A9C-2B51DD7FF884}C:\program files\electronic arts\eadm\core.exe" = protocol=6 | dir=in | app=c:\program files\electronic arts\eadm\core.exe |
"TCP Query User{DC26B0A0-03F4-41A7-9153-E019620C9575}C:\program files\electronic arts\eadm\core.exe" = protocol=6 | dir=in | app=c:\program files\electronic arts\eadm\core.exe |
"UDP Query User{88949510-AF78-44B1-BAD0-70F82DCA3D74}C:\program files\electronic arts\eadm\core.exe" = protocol=17 | dir=in | app=c:\program files\electronic arts\eadm\core.exe |
"UDP Query User{CDF045CA-0044-4310-B537-44978F479350}C:\program files\electronic arts\eadm\core.exe" = protocol=17 | dir=in | app=c:\program files\electronic arts\eadm\core.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{007B37D9-0C45-4202-834B-DD5FAAE99D63}" = ArcSoft Print Creations - Slimline Card
"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools
"{03EDED24-8375-407D-A721-4643D9768BE1}" = kgchlwn
"{07287123-B8AC-41CE-8346-3D777245C35B}" = Bonjour
"{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}" = Windows Live ID Sign-in Assistant
"{0A2C5854-557E-48C8-835A-3B9F074BDCAA}" = Python 2.5
"{0D397393-9B50-4c52-84D5-77E344289F87}" = Roxio Creator Data
"{11F3F858-4131-4FFA-A560-3FE282933B6E}" = kgchday
"{11F93B4B-48F0-4A4E-AE77-DFA96A99664B}" = Roxio Creator EasyArchive
"{1451DE6B-ABE1-4F62-BE9A-B363A17588A2}" = QuickTime
"{14D4ED84-6A9A-45A0-96F6-1753768C3CB5}" = ESSPCD
"{1CAC7A41-583B-4483-9FA5-3E5465AFF8C2}" = Microsoft Default Manager
"{209CDA54-D390-46A2-A97C-7BF61734418D}" = WeatherBug Gadget
"{254C37AA-6B72-4300-84F6-98A82419187E}" = ActiveCheck component for HP Active Support Library
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java™ 6 Update 24
"{2B7BDADB-EC8C-4C54-B5DD-CE45A016D3A7}" = Free Ride Games Player
"{2D03B6F8-DF36-4980-B7B6-5B93D5BA3A8F}" = essvatgt
"{2DFF31F9-7893-4922-AF66-C9A1EB4EBB31}" = Rhapsody Player Engine
"{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App" = Update Installer for WildTangent Games App
"{3018B943-C76C-44B0-B078-790A28CEF67E}" = Microsoft UI Engine
"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Roxio Activation Module
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3FA365DF-2D68-45ED-8F83-8C8A33E65143}" = Apple Application Support
"{40F7AED3-0C7D-4582-99F6-484A515C73F2}" = HP Easy Setup - Frontend
"{42938595-0D83-404D-9F73-F8177FDD531A}" = ESScore
"{4537EA4B-F603-4181-89FB-2953FC695AB1}" = netbrdg
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{5316DFC9-CE99-4458-9AB3-E8726EDE0210}" = skin0001
"{56589DFE-0C29-4DFE-8E42-887B771ECD23}" = ArcSoft Print Creations - Photo Book
"{5DAA9C36-8F8B-462F-8CCA-E205BC3751F5}" = HP Active Support Library
"{605A4E39-613C-4A12-B56F-DEFBE6757237}" = SHASTA
"{608D2A3C-6889-4C11-9B54-A42F45ACBFDB}" = fflink
"{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}" = Bing Rewards Client Installer
"{6421F085-1FAA-DE13-D02A-CFB412C522A4}" = Acrobat.com
"{643EAE81-920C-4931-9F0B-4B343B225CA6}" = ESSBrwr
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{669D4A35-146B-4314-89F1-1AC3D7B88367}" = HPAsset component for HP Active Support Library
"{68A35043-C55A-4237-88C9-37EE1C63ED71}" = Microsoft Visual J# 2.0 Redistributable Package
"{693C08A7-9E76-43FF-B11E-9A58175474C4}" = kgckids
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6D3DB611-D5E8-4E4B-8952-0D3F549F9CC6}" = HP Active Support Library 32 bit components
"{6D52C408-B09A-4520-9B18-475B81D393F1}" = Microsoft Works
"{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp" = WildTangent Games App (HP Games)
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{73A43E42-3658-4DD9-8551-FACDA3632538}" = HP Advisor
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{77A776C4-D10F-416D-88F0-53F2D9DCD9B3}" = Microsoft Security Client
"{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}" = Bing Bar
"{7AC0886A-CE48-4EB6-9CC3-4C56D427F2E1}" = Cisco Network Magic
"{7FCC4EDC-6EE2-4309-ABD7-85F2667A7B90}" = WebEx Support Manager for Internet Explorer
"{81063354-9060-42B2-A000-1EBE96778AA9}" = iTunes
"{818ABC3C-635C-4651-8183-D0E9640B7DD1}" = HP Update
"{824D3839-DAA1-4315-A822-7AE3E620E528}" = VideoToolkit01
"{8389382B-53BA-4A87-8854-91E3D80A5AC7}" = HP Photosmart Essential2.01
"{83FFCFC7-88C6-41c6-8752-958A45325C82}" = Roxio Creator Audio
"{84DDA651-FA15-4DF2-8AE8-E98FA329B1CD}" = System Requirements Lab for Intel
"{87F6C83D-F949-4d14-B5CB-DC8C75F8932D}" = The Sims™ 2 FreeTime
"{8943CE61-53BD-475E-90E1-A580869E98A2}" = staticcr
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A502E38-29C9-49FA-BCFA-D727CA062589}" = ESSTOOLS
"{8A8664E1-84C8-4936-891C-BC1F07797549}" = kgcvday
"{8AB8D458-939E-403F-0097-9BA1C1F013D5}" = The Sims 2
"{8E92D746-CD9F-4B90-9668-42B74C14F765}" = ESSini
"{90850409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Word Viewer 2003
"{91517631-A9F3-4B7C-B482-43E0068FD55A}" = ESSgui
"{938B1CD7-7C60-491E-AA90-1F1888168240}" = Roxio MyDVD Basic v9
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9591C049-5CAE-4E89-A8D9-191F1899628B}" = ArcSoft Print Creations - Funhouse
"{999D43F4-9709-4887-9B1A-83EBB15A8370}" = VPRINTOL
"{9BD54685-1496-46A5-AB62-357CD140ED8B}" = kgcinvt
"{9DBA770F-BF73-4D39-B1DF-6035D95268FC}" = HP Customer Feedback
"{A1588373-1D86-4D44-86C9-78ABD190F9CC}" = kgcmove
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}" = Apple Mobile Device Support
"{AB5E289E-76BF-4251-9F3F-9B763F681AE0}" = HP Customer Experience Enhancements
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.5
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{AE1FA02D-E6A4-4EA0-8E58-6483CAC016DD}" = ESSCDBK
"{B0D83FCD-9D42-43ED-8315-250326AADA02}" = ArcSoft Print Creations - Scrapbook
"{B162D0A6-9A1D-4B7C-91A5-88FB48113C45}" = OfotoXMI
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B395BC1D-CC06-425E-9049-4CD985EFF004}" = LightScribe 1.8.15.1
"{B4B44FE7-41FF-4DAD-8C0A-E406DDA72992}" = CCScore
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator Basic v9
"{CA9ED5E4-1548-485B-A293-417840060158}" = ArcSoft Print Creations - Photo Calendar
"{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}" = HP Product Detection
"{CAE8A0F1-B498-4C23-95FA-55047E730C8F}" = ArcSoft Print Creations
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D32470A1-B10C-4059-BA53-CF0486F68EBC}" = Kodak EasyShare software
"{DB02F716-6275-42E9-B8D2-83BA2BF5100B}" = SFR
"{DFEF49D9-FC95-4301-99B9-2FB91C6ABA06}" = The Sims™ 2 Seasons
"{E18B549C-5D15-45DA-8D8F-8FD2BD946344}" = kgcbaby
"{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
"{E6B4117F-AC59-4B13-9274-EB136E8897EE}" = ArcSoft Print Creations - Album Page
"{F04F9557-81A9-4293-BC49-2C216FA325A7}" = ArcSoft Print Creations - Greeting Card
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F4A2E7CC-60CA-4AFA-B67F-AD5E58173C3F}" = SKINXSDK
"{F72E2DDC-3DB8-4190-A21D-63883D955FE7}" = PSSWCORE
"{F9593CFB-D836-49BC-BFF1-0E669A411D9F}" = WIRELESS
"{FC467B61-F890-4E29-8585-365DAB66F13E}" = Pure Networks Platform
"{FCDB1C92-03C6-4C76-8625-371224256091}" = ESSPDock
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1" = Soft Data Fax Modem with SmartCP
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Coupon Printer for Windows5.0.0.0" = Coupon Printer for Windows
"EPSON Printer and Utilities" = EPSON Printer Software
"EPSON Scanner" = EPSON Scan
"HDMI" = Intel® Graphics Media Accelerator Driver
"HP Photosmart Essential" = HP Photosmart Essential 2.01
"InboxDollars" = InboxDollars
"Linksys Wireless Manager" = Linksys Wireless Manager
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"Microsoft Visual J# 2.0 Redistributable Package" = Microsoft Visual J# 2.0 Redistributable Package
"Network MagicUninstall" = Network Magic
"OsdMaestro" = HP On-Screen Cap/Num/Scroll Lock Indicator
"PC-Doctor 5 for Windows" = Hardware Diagnostic Tools
"Rhapsody" = Rhapsody
"SystemRequirementsLab" = System Requirements Lab
"TTB000001.TTB000001Toolbar" = CouponBar

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >
  • 0

Advertisements


#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello cjstepp and welcome to G2G! :)

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Let's see if you have infection or it's just random fail down :unsure:

Step 1

Please delete your version of OTL and download new one.
  • Run OTL.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open notepad window. OTL.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of this file, and post it with your next reply.

Step 2

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Step 3

Please don't forget to include these items in your reply:

  • OTL log
  • Malwarebytes log
It would be helpful if you could post each log in separate post
  • 0

#3
cjstepp

cjstepp

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
hi thanks for getting back to me so fast. i hope you have a good 4th. here is my otl scan OTL logfile created on: 7/4/2011 5:49:55 PM - Run 2
OTL by OldTimer - Version 3.2.25.0 Folder = C:\Users\jessie\Desktop
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1014.64 Mb Total Physical Memory | 239.52 Mb Available Physical Memory | 23.61% Memory free
2.67 Gb Paging File | 1.24 Gb Available in Paging File | 46.51% Paging File free
Paging file location(s): ?:\pagefile.sys

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 224.17 Gb Total Space | 156.16 Gb Free Space | 69.66% Space Free | Partition Type: NTFS
Drive D: | 8.72 Gb Total Space | 0.84 Gb Free Space | 9.59% Space Free | Partition Type: NTFS

Computer Name: JESSIE-PC | User Name: jessie | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/07/04 17:48:38 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\jessie\Desktop\OTL.exe
PRC - [2011/03/15 13:18:36 | 004,804,792 | ---- | M] (Exent Technologies Ltd.) -- C:\Program Files\Free Ride Games\GPlayer.exe
PRC - [2011/02/25 11:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft\BingBar\SeaPort.EXE
PRC - [2010/11/30 14:20:36 | 000,997,408 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2010/11/11 13:26:42 | 000,206,360 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
PRC - [2010/11/11 13:26:40 | 000,011,736 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
PRC - [2010/11/01 15:15:12 | 000,886,752 | ---- | M] () -- C:\Program Files\SelectRebates\SelectRebates.exe
PRC - [2010/10/27 19:17:52 | 000,207,424 | ---- | M] (ArcSoft Inc.) -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
PRC - [2010/03/18 11:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
PRC - [2010/01/26 20:58:38 | 000,256,280 | R--- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashUtil10e.exe
PRC - [2009/12/03 19:27:52 | 000,055,072 | ---- | M] (Sun Microsystems, Inc.) -- C:\Windows\System32\jureg.exe
PRC - [2009/07/10 14:49:24 | 000,323,584 | ---- | M] (Eastman Kodak Company) -- C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
PRC - [2009/07/09 01:21:30 | 001,366,064 | R--- | M] (Cisco Systems, Inc.) -- C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe
PRC - [2009/07/08 02:53:36 | 000,472,112 | ---- | M] (Cisco Systems, Inc.) -- C:\Program Files\Pure Networks\Network Magic\nmapp.exe
PRC - [2009/07/07 14:48:44 | 000,647,216 | ---- | M] (Cisco Systems, Inc.) -- C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
PRC - [2009/07/07 14:48:44 | 000,647,216 | ---- | M] (Cisco Systems, Inc.) -- C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
PRC - [2009/04/11 02:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/03/06 13:59:12 | 000,020,376 | ---- | M] (WebEx Communications, Inc.) -- C:\Windows\System32\atashost.exe
PRC - [2008/01/19 03:33:27 | 000,151,552 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\schtasks.exe
PRC - [2008/01/15 11:26:18 | 004,874,240 | ---- | M] (Realtek Semiconductor) -- C:\Windows\RtHDVCpl.exe
PRC - [2007/04/18 11:01:34 | 000,065,536 | ---- | M] (Hewlett-Packard Company) -- C:\hp\support\hpsysdrv.exe
PRC - [2007/03/09 06:01:00 | 000,173,056 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\Windows\System32\spool\drivers\w32x86\3\E_FAMTCEA.EXE
PRC - [2007/02/15 07:59:00 | 000,118,784 | ---- | M] (OsdMaestro) -- C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe


========== Modules (SafeList) ==========

MOD - [2011/07/04 17:48:38 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\jessie\Desktop\OTL.exe
MOD - [2010/08/31 11:43:52 | 001,686,016 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - [2011/02/28 19:44:14 | 000,183,560 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files\Microsoft\BingBar\BBSvc.EXE -- (BBSvc)
SRV - [2011/02/25 11:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft\BingBar\SeaPort.EXE -- (SeaPort)
SRV - [2010/11/11 13:26:42 | 000,206,360 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe -- (NisSrv)
SRV - [2010/11/11 13:26:40 | 000,011,736 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe -- (MsMpSvc)
SRV - [2010/10/12 13:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2010/03/18 11:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) [Auto | Running] -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe -- (ACDaemon)
SRV - [2009/07/07 14:48:44 | 000,647,216 | ---- | M] (Cisco Systems, Inc.) [Auto | Running] -- C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe -- (nmservice)
SRV - [2009/03/06 13:59:12 | 000,020,376 | ---- | M] (WebEx Communications, Inc.) [Auto | Running] -- C:\Windows\System32\atashost.exe -- (atashost)
SRV - [2008/01/19 03:38:24 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


========== Driver Services (SafeList) ==========

DRV - [2011/07/03 09:40:30 | 000,028,752 | ---- | M] (Microsoft Corporation) [Kernel | System | Running] -- c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{8DDAE93A-3265-4136-8B5D-8C3D7C8B3C35}\MpKsldd24c41b.sys -- (MpKsldd24c41b)
DRV - [2010/10/24 22:25:38 | 000,054,144 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\NisDrvWFP.sys -- (NisDrv)
DRV - [2010/10/24 22:25:38 | 000,043,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\MpNWMon.sys -- (MpNWMon)
DRV - [2010/03/10 21:02:38 | 000,056,352 | ---- | M] (Exent Technologies Ltd.) [Kernel | Auto | Running] -- C:\Program Files\Free Ride Games\X4HSEx.sys -- (X4HSEx)
DRV - [2009/08/02 07:56:10 | 000,735,232 | ---- | M] (Ralink Technology Corp.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\netr28u.sys -- (netr28u)
DRV - [2009/07/07 14:48:44 | 000,027,696 | ---- | M] (Cisco Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\purendis.sys -- (purendis)
DRV - [2009/07/07 14:48:44 | 000,026,672 | ---- | M] (Cisco Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\pnarp.sys -- (pnarp)
DRV - [2008/05/08 05:05:18 | 000,266,752 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HSXHWBS2.sys -- (HSXHWBS2)
DRV - [2008/05/08 05:03:18 | 000,980,992 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HSX_DP.sys -- (HSF_DP)
DRV - [2007/10/18 07:36:54 | 000,008,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)
DRV - [2007/03/05 17:28:00 | 000,076,288 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\Rtlh86.sys -- (RTL8169)
DRV - [2005/06/24 18:36:16 | 000,039,036 | ---- | M] (LG Electronics Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\lgusbmodem.sys -- (USBModem)
DRV - [2005/05/26 11:01:36 | 000,038,144 | ---- | M] (LG Electronics Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\lgusbdiag.sys -- (UsbDiag)
DRV - [2005/05/26 11:01:18 | 000,021,344 | ---- | M] (LG Electronics Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\lgusbbus.sys -- (usbbus)
DRV - [2005/02/23 15:58:56 | 000,011,776 | ---- | M] (Arcsoft, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\afc.sys -- (Afc)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...ario&pf=desktop
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...ario&pf=desktop

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default Download Directory = C:\Users\Public\Pictures\lance's
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\..\URLSearchHook: - Reg Error: Key error. File not found
IE - HKCU\..\URLSearchHook: {4219427b-0228-4356-a78b-eb7668d37d07} - C:\Program Files\InboxDollars\Helper.dll ()
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

FF - HKLM\software\mozilla\Firefox\Extensions\\{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}: C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DMExtension\ [2011/02/13 23:13:09 | 000,000,000 | ---D | M]

[2011/03/26 20:59:56 | 000,000,000 | ---D | M] (No name found) -- C:\Users\jessie\AppData\Roaming\Mozilla\Extensions
[2009/12/10 08:15:34 | 000,000,000 | ---D | M] (No name found) -- C:\Users\jessie\AppData\Roaming\Mozilla\Extensions\[email protected]

O1 HOSTS File: ([2006/09/18 17:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - File not found
O2 - BHO: (TTB000000 Class) - {62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} - File not found
O2 - BHO: (InboxDollars BHO) - {6FFB615D-E8CE-4ADD-8D9F-31C4BE9C26E4} - C:\Program Files\InboxDollars\Toolbar.dll ()
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
O3 - HKLM\..\Toolbar: (InboxDollars) - {47980628-3844-42AA-A0DD-E2D86BBA9600} - C:\Program Files\InboxDollars\Toolbar.dll ()
O3 - HKLM\..\Toolbar: (CouponBar) - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - File not found
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
O3 - HKCU\..\Toolbar\WebBrowser: (InboxDollars) - {47980628-3844-42AA-A0DD-E2D86BBA9600} - C:\Program Files\InboxDollars\Toolbar.dll ()
O3 - HKCU\..\Toolbar\WebBrowser: (CouponBar) - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - File not found
O3 - HKCU\..\Toolbar\WebBrowser: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe (ArcSoft Inc.)
O4 - HKLM..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe (Hewlett-Packard)
O4 - HKLM..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [Linksys Wireless Manager] C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe (Cisco Systems, Inc.)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [nmapp] C:\Program Files\Pure Networks\Network Magic\nmapp.exe (Cisco Systems, Inc.)
O4 - HKLM..\Run: [nmctxth] C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe (Cisco Systems, Inc.)
O4 - HKLM..\Run: [OsdMaestro] C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe (OsdMaestro)
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [SelectRebates] C:\Program Files\SelectRebates\SelectRebates.exe ()
O4 - HKLM..\Run: [SunJavaUpdateReg] C:\Windows\System32\jureg.exe (Sun Microsystems, Inc.)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [DW6] File not found
O4 - HKCU..\Run: [Exetender] C:\Program Files\Free Ride Games\GPlayer.exe (Exent Technologies Ltd.)
O4 - HKLM..\RunOnce: [Launcher] C:\Windows\SMINST\Launcher.exe (soft thinks)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} http://w4s.work4sure...ge/w4sgeen9.exe (Reg Error: Key error.)
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} http://download.macr...director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} http://aolsvc.aol.co...h2.1.0.0.67.cab (CPlayFirstDinerDash2Control Object)
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class)
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} http://www.worldwinn...ed/wwlaunch.cab (Wwlaunch Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {8F6E7FB2-E56B-4F66-A4E1-9765D2565280} http://www.worldwinn....0/iewwload.cab (WorldWinner ActiveX Launcher Control)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} file:///C:/Program%20Files/Jigsaw%20Puzzle%20Platinum/Images/armhelper.ocx (ArmHelper Control)
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (Reg Error: Value error.)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 209.55.24.10 209.55.24.11
O18 - Protocol\Handler\pure-go {4746C79A-2042-4332-8650-48966E44ABA8} - C:\Program Files\Common Files\Pure Networks Shared\Platform\puresp4.dll (Cisco Systems, Inc.)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2007/08/30 01:57:52 | 000,000,074 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/07/04 17:48:37 | 000,580,096 | ---- | C] (OldTimer Tools) -- C:\Users\jessie\Desktop\OTL.exe
[2011/07/03 08:29:45 | 000,000,000 | ---D | C] -- C:\Program Files\SelectRebates
[2011/06/17 22:20:09 | 000,000,000 | ---D | C] -- C:\Users\jessie\AppData\Roaming\Farm Mania 2
[2011/06/15 23:31:09 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2011/06/15 18:21:22 | 000,000,000 | ---D | C] -- C:\ProgramData\GoBit Games
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/07/04 17:48:38 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\jessie\Desktop\OTL.exe
[2011/07/04 17:45:42 | 000,003,696 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2011/07/04 17:45:42 | 000,003,696 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2011/07/04 17:45:13 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/07/01 17:48:27 | 000,606,364 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2011/07/01 17:48:27 | 000,104,964 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2011/06/30 03:19:19 | 000,016,384 | ---- | M] () -- C:\Windows\System32\Ikeext.etl
[2011/06/30 03:19:07 | 000,347,304 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2011/06/19 12:06:28 | 001,488,896 | R--- | M] () -- C:\Users\Public\Documents\ESBK.mb
[2011/06/19 09:05:21 | 000,000,402 | ---- | M] () -- C:\Windows\tasks\EasyShare Registration Task.job
[2011/06/17 20:10:06 | 000,001,929 | ---- | M] () -- C:\Users\jessie\Desktop\Play Burger shop 2.lnk
[2011/06/15 23:31:42 | 000,001,853 | ---- | M] () -- C:\Users\Public\Desktop\Adobe Reader 9.lnk
[2011/06/08 19:48:04 | 000,002,030 | ---- | M] () -- C:\Users\jessie\Desktop\Play Diner Dash Hometown Hero.lnk
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/06/15 18:13:38 | 000,001,929 | ---- | C] () -- C:\Users\jessie\Desktop\Play Burger shop 2.lnk
[2011/04/10 19:03:11 | 000,000,064 | ---- | C] () -- C:\Windows\GPlrLanc.dat
[2011/02/27 23:12:20 | 000,000,022 | ---- | C] () -- C:\Users\jessie\AppData\Local\kodakpcd.ini
[2011/02/13 17:07:16 | 008,892,928 | ---- | C] () -- C:\ProgramData\atscie.msi
[2010/05/10 20:03:38 | 000,098,136 | ---- | C] () -- C:\Windows\gzip.exe
[2009/12/26 22:15:15 | 000,023,580 | ---- | C] () -- C:\Users\jessie\AppData\Roaming\UserTile.png
[2009/12/05 14:06:00 | 000,073,220 | ---- | C] () -- C:\Windows\System32\EPPICPrinterDB.dat
[2009/12/05 14:06:00 | 000,000,097 | ---- | C] () -- C:\Windows\System32\PICSDK.ini
[2009/12/05 14:05:59 | 000,031,053 | ---- | C] () -- C:\Windows\System32\EPPICPattern131.dat
[2009/12/05 14:05:59 | 000,029,114 | ---- | C] () -- C:\Windows\System32\EPPICPattern1.dat
[2009/12/05 14:05:59 | 000,027,417 | ---- | C] () -- C:\Windows\System32\EPPICPattern121.dat
[2009/12/05 14:05:59 | 000,021,021 | ---- | C] () -- C:\Windows\System32\EPPICPattern3.dat
[2009/12/05 14:05:59 | 000,015,670 | ---- | C] () -- C:\Windows\System32\EPPICPattern5.dat
[2009/12/05 14:05:59 | 000,013,280 | ---- | C] () -- C:\Windows\System32\EPPICPattern2.dat
[2009/12/05 14:05:59 | 000,010,673 | ---- | C] () -- C:\Windows\System32\EPPICPattern4.dat
[2009/12/05 14:05:59 | 000,004,943 | ---- | C] () -- C:\Windows\System32\EPPICPattern6.dat
[2009/12/05 14:05:59 | 000,001,140 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_PT.dat
[2009/12/05 14:05:59 | 000,001,140 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_BP.dat
[2009/12/05 14:05:59 | 000,001,137 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_ES.dat
[2009/12/05 14:05:59 | 000,001,130 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_FR.dat
[2009/12/05 14:05:59 | 000,001,130 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_CF.dat
[2009/12/05 14:05:59 | 000,001,104 | ---- | C] () -- C:\Windows\System32\EPPICPresetData_EN.dat
[2009/12/05 13:59:04 | 000,000,044 | ---- | C] () -- C:\Windows\EPCX8400.ini
[2009/11/10 07:57:50 | 000,117,248 | ---- | C] () -- C:\Windows\System32\EhStorAuthn.dll
[2009/11/10 07:57:50 | 000,107,612 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchema.bin
[2009/11/09 22:17:02 | 000,018,904 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchemaTrivial.bin
[2009/08/03 16:07:42 | 000,403,816 | ---- | C] () -- C:\Windows\System32\OGACheckControl.dll
[2009/08/03 16:07:42 | 000,230,768 | ---- | C] () -- C:\Windows\System32\OGAEXEC.exe
[2009/01/21 19:56:17 | 000,000,075 | ---- | C] () -- C:\Windows\st_affiliate.ini
[2009/01/20 21:04:53 | 000,000,127 | ---- | C] () -- C:\Windows\System32\MRT.INI
[2008/08/26 18:29:45 | 000,000,680 | ---- | C] () -- C:\Users\jessie\AppData\Local\d3d9caps.dat
[2008/05/05 21:59:04 | 000,000,000 | ---- | C] () -- C:\Users\jessie\AppData\Roaming\wklnhst.dat
[2008/04/14 10:14:28 | 000,096,577 | ---- | C] () -- C:\Windows\hpqins16.dat
[2008/03/25 16:56:08 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1461.dll
[2008/01/12 15:23:18 | 000,009,728 | ---- | C] () -- C:\Users\jessie\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2007/08/30 01:45:03 | 000,107,026 | ---- | C] () -- C:\Windows\hpqins13.dat
[2007/08/30 01:30:34 | 000,204,800 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1277.dll
[2007/08/30 01:24:43 | 000,061,440 | ---- | C] () -- C:\Windows\System32\OsdRemove.exe
[2007/08/30 01:22:26 | 000,327,680 | ---- | C] () -- C:\Windows\System32\pythoncom25.dll
[2007/08/30 01:22:26 | 000,102,400 | ---- | C] () -- C:\Windows\System32\pywintypes25.dll
[2007/08/24 23:46:48 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1322.dll
[2007/07/19 11:07:52 | 000,000,000 | ---- | C] () -- C:\Windows\System32\px.ini
[2006/12/14 02:01:36 | 000,520,192 | ---- | C] () -- C:\Windows\System32\CddbPlaylist2Roxio.dll
[2006/12/14 02:01:36 | 000,204,800 | ---- | C] () -- C:\Windows\System32\CddbFileTaggerRoxio.dll
[2006/11/02 08:57:28 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2006/11/02 08:47:37 | 000,347,304 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2006/11/02 08:35:32 | 000,005,632 | ---- | C] () -- C:\Windows\System32\sysprepMCE.dll
[2006/11/02 06:33:01 | 000,606,364 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2006/11/02 06:33:01 | 000,287,440 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2006/11/02 06:33:01 | 000,104,964 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2006/11/02 06:33:01 | 000,030,674 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2006/11/02 06:23:21 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2006/11/02 04:58:30 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2006/11/02 04:19:00 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2006/11/02 03:40:29 | 000,013,750 | ---- | C] () -- C:\Windows\System32\pacerprf.ini
[2006/11/02 03:25:31 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat

========== LOP Check ==========

[2011/04/11 20:04:02 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Exent Technologies
[2011/07/02 17:03:47 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Farm Mania 2
[2009/12/05 14:15:18 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Leadertech
[2009/12/17 07:59:39 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\LimeWire
[2010/01/06 22:46:52 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\muvee Technologies
[2008/07/22 15:29:41 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\MyPublisher
[2008/01/20 22:35:35 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\OnRez
[2011/06/01 16:46:57 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\PlayFirst
[2008/02/12 12:45:05 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\SecondLife
[2009/11/08 09:11:36 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Skinux
[2008/01/19 16:53:57 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\SpinTop
[2008/05/05 21:59:08 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Template
[2010/01/16 22:48:33 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\Uniblue
[2008/04/14 10:09:06 | 000,000,000 | ---D | M] -- C:\Users\jessie\AppData\Roaming\WinBatch
[2011/06/19 09:05:21 | 000,000,402 | ---- | M] () -- C:\Windows\Tasks\EasyShare Registration Task.job
[2011/06/30 03:17:14 | 000,032,594 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 76 bytes -> C:\Users\jessie\Documents\liana the movie.dmsd:Roxio EMC Stream
@Alternate Data Stream - 133 bytes -> C:\ProgramData\TEMP:FB2DC8A5
@Alternate Data Stream - 131 bytes -> C:\ProgramData\TEMP:D2A5A561
@Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:8668AB36
@Alternate Data Stream - 124 bytes -> C:\ProgramData\TEMP:837546C7
@Alternate Data Stream - 104 bytes -> C:\ProgramData\TEMP:8DFE5191
@Alternate Data Stream - 104 bytes -> C:\ProgramData\TEMP:7838B9E0

< End of report >
  • 0

#4
cjstepp

cjstepp

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 7021

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

7/4/2011 6:54:38 PM
mbam-log-2011-07-04 (18-54-38).txt

Scan type: Quick scan
Objects scanned: 172965
Time elapsed: 10 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Online Add-on (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\program files\video add-on (Trojan.Zlob) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)
  • 0

#5
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cjstepp,

There is some cleaning we must do:

Step 1

Please close all running programs and Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O3 - HKCU\..\Toolbar\WebBrowser: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
    O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} http://w4s.work4sure...ge/w4sgeen9.exe (Reg Error: Key error.)

    :Files
    ipconfig /flushdns /c

    :Commands
    [purity]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the fix log it produces in your next reply or you can find it in C:\_OTL\MovedFiles

Step 2

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan
On the first tab select all elements down to Computer and then select start scan
Confirm deletion to all infection AVP finds
Once it has finished select report and post that.

Do not close AVPTool or it will self uninstall, if it does uninstall - then just rerun the setup file on your desktop

Step 3

Please don't forget to include these items in your reply:

  • OTL fix log
  • AVPTool log
It would be helpful if you could post each log in separate post
  • 0

#6
cjstepp

cjstepp

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
thank you again :) ========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ deleted successfully.
C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll moved successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4}\ deleted successfully.
File C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}\ not found.
File C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll not found.
Starting removal of ActiveX control {15589FA1-C456-11CE-BF01-00AA0055595A}
Registry error reading value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{15589FA1-C456-11CE-BF01-00AA0055595A}\DownloadInformation\\INF .
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{15589FA1-C456-11CE-BF01-00AA0055595A}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{15589FA1-C456-11CE-BF01-00AA0055595A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{15589FA1-C456-11CE-BF01-00AA0055595A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{15589FA1-C456-11CE-BF01-00AA0055595A}\ not found.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\jessie\Desktop\cmd.bat deleted successfully.
C:\Users\jessie\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.25.0 log created on 07052011_201118
  • 0

#7
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cjstepp,

Nothing serious for now. Let's make sure you are clean.

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
  • 0

#8
cjstepp

cjstepp

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
thanks i feel much better now. here is my last scan Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 7021

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

7/7/2011 8:04:28 PM
mbam-log-2011-07-07 (20-04-28).txt

Scan type: Quick scan
Objects scanned: 173756
Time elapsed: 9 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
  • 0

#9
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cjstepp,

Nice! Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update
  • Click Start, click Run, type sysdm.cpl, and then press ENTER.
  • Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
  • Click OK button

2. Delete Temp files

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
  • 0

#10
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP