Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Laptop is Dead In the Water


  • Please log in to reply

#1
urdadinatoaster

urdadinatoaster

    Member

  • Member
  • PipPip
  • 45 posts
Gentlemen, I have yet another perplexing issue. My laptop is completely crippled. No basic functions are working, such as updating software, recognizing devices, administrative properties are error ridden, etc. (From what I can gather I am able to install software, but it MUST already be up to date.)

I purchased this laptop with Geek Squad's Black Tie 3 year warranty and asked them for help. One of their associates mentioned it may be a sort of drive virus, and essentially told me I was SOL and c couldn't help me.

I was somewhat surprised to hear this considering, after a previous virus scare that destroyed my web browsing, I run two virus and malware detection programs. I just booted my system up last night and noticed my user file was empty but for two .dll files. I would say screw it and cut my losses by reformatting, but the laptop came with Windows 7 preinstalled, so I don't have any discs. So that's not going to work.

Is there anything I can try? You gents have never let me down before.

Thanks,
-Will
  • 0

Advertisements


#2
urdadinatoaster

urdadinatoaster

    Member

  • Topic Starter
  • Member
  • PipPip
  • 45 posts
I should note that even confirmation that there is nothing I can do aside from buying the OS disks or a new laptop will be greatly appreciated.
  • 0

#3
urdadinatoaster

urdadinatoaster

    Member

  • Topic Starter
  • Member
  • PipPip
  • 45 posts
If it helps anyone, I've determined it is most likely a DoS virus.
  • 0

#4
ZaRMan

ZaRMan

    Member

  • Member
  • PipPipPip
  • 164 posts
Look, we can't help with virus removal on this forum (in accordance to the TOU) that should be posted in the appropriate forum to be handled by the experts. However, I'd like to ask if you have another system running the same operating system as the laptop that is giving you trouble?
  • 0

#5
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,087 posts
What is the make and model number of the laptop?

Almost all come with a recovery partition on the hard drive that you can access via the Start menu or a Fn key at boot.

Backup your data and restore it to it's factory new condition using the recovery partition.

Also, did you create a set of recovery DVDs? It should be an option from the Start Menu.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP