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Computer Less than 1 year old with lots of problems


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#16
prayingwife

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Was I supposed to save data somewhere. I didn't see it as an option. I let is run overnight and received the following results:
Wall Time: 8:44:29
Cached 8079M
RsvdMem: 43M
MemMap: e820-std
Cache: on
Ecc: off
Test: std
Pass:8
Errors: 10
ECC Errs: 0
Fail Address 231

I wrote down err-bits and bad if that info is needed
I could not get the exact boot sequence but was able to put CRROM:SS-HL-DT-ST om 1st Boot Device
2nd Remove. Dev. 3rd SATA:PM-Hitachi HD using the +/-
When I rebooted the computer the disc began to process information so I let it run despite the fact that the sequence was different.
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#17
123Runner

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prayingwife I know you want to work with Rshaffer61, but him and I have worked together before so I will give you something to do so that when he comes back we might have the next step for you.

Your last reply as shown below indicates that you have a memory problem. Now it can be bad ram or a bad slot on the board that the ram goes into.
We need to determine some specs on your computer so we can make a determination of what you need to do.
Being that the computer is less than 1 year old your choice (if there is a warranty) may be to go back to them. But lets get some info 1st.

Wall Time: 8:44:29
Cached 8079M
RsvdMem: 43M
MemMap: e820-std
Cache: on
Ecc: off
Test: std
Pass:8
Errors: 10
ECC Errs: 0
Fail Address 231


Lets see if we can get some system information.

Download and install PC Wizard 2010

Run the program and it will analyze your computer and then display the results.
In the upper left hand corner click on the floppy icon.
You will get a save as screen.
Change the range bullet "only this selection" to be "selected category".
Make sure that text is selected for format.
Click on ok and you will be given a spot to save it to.

Attach it to your response.

Paul
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#18
rshaffer61

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Errors: 10
ECC Errs: 0
Fail Address 231


This tells me there is a problem with your memory. Probably the root of all your issues. Now the question is if you have only one memory module or two. Is this a desktop or a laptop?
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#19
prayingwife

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Desktop
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#20
rshaffer61

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OK now I need to know how many memory modules you have so I can either have you open the system or we can try to use a program to tell us.
Which would you feel more at ease to try?
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#21
prayingwife

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probably using software, but with guidance I'll try opening it. It really doesn't matter
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#22
rshaffer61

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OK lets try software first.

Please download CPUz from my signature below

[1:] Save it to your desktop.
[2:] Click on the icon it creates and let it run
[3:] I need the following information from it.
[4:] First click on the Mainboard tab at the top of the window and give me Manufacturer and Model number it shows
[5:] Click on the Memory tab and give me the Type and Size of memory it shows.
[6:] Click on the SPD tab and get me the Max Bandwidth line information.
Please include in your next reply


http://www.cpuid.com/cpuz.php
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#23
prayingwife

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Manufact: ASUSTeK Computer INC
Model: CM5675
Mem Tab: Type - DDR3 Size - 8192 MBytes
SPD Max Bandwidth - PC3-10700 (667 MHz)
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#24
123Runner

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Manufact: ASUSTeK Computer INC
Model: CM5675
Mem Tab: Type - DDR3 Size - 8192 MBytes
SPD Max Bandwidth - PC3-10700 (667 MHz)

Still did not tell us what we wanted.
Had you done what I asked for in post 17 we would know type and size.
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#25
rshaffer61

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Thanks 123Runner and prayingwife he is correct as we have worked together alot in the past and he has the same compassion and understanding for people like yourself. He is great at explaining his instructions if you don't understand.
Let me see if I can make it a little easier here.
Is your system a name brand system like Dell, Compaq, Hp, Emachines, Asus, Acer or Gateway?
If so can you let us know what make and model it is.
This will help us determine the default configuration on your system including the amount of memory and if it is one or two memory sticks.

Mem Tab: Type - DDR3 Size - 8192 MBytes

If I am reading this right you would have 8 gigs of memory which would most likely be 4 modules of 2 gigs each in your system.
Impressive for sure but it makes the determining of which module is bad a little longer to determine.
Next important question would be do you know if there is still a warranty in affect for your system?
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#26
prayingwife

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OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer ASUSTeK Computer INC.
System Model CM5675
System Type x64-based PC
Processor Intel® Core™ i5 CPU 650 @ 3.20GHz, 3201 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0405, 4/16/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 5.35 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.0 GB
Page File Space 7.89 GB
Page File C:\pagefile.sys

Yes my system is still under warrenty
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#27
123Runner

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OK. That didn't give exactly what I wanted. It must be PC wizard 2010 and windows 7 not playing nice. It should have listed more hardware and broken down the number of ram slots.
We are closer though.

It is an Asus model CM5675.
Is this yours?
You have 4 slots for ram that will hold up to 16gb.
That means you have 1 of 2 combinations.
You either have 4 sticks of 2gb each or 2 sticks of 4gb each.

I would like to get this down to which memory stick is bad.
We have a couple choices.
1. Try another anayliser
2. Try a on line memory checker.
3. Open the case.

Lets see where Rshaffer61 weighs in on this.
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#28
rshaffer61

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From post 26:

Yes my system is still under warrenty


This limits what we can do now because of the warranty. We can not open the case and take the chance of voiding the warranty. Since we have established it does have a memory issue at this time I would suggest contacting the manufacturer and\or taking it to their repair shop and letting them replace the memory under warranty.. I would further suggest adding a link to this topic so they can see the tests we have done to validate your claim of faulty memory.
If having it repaired under warranty is not a option please let us know but I will warn you that opening the case MAY VOID your warranty.
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#29
123Runner

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Yes my system is still under warrenty


Thanks Rshaffer61. Missed that somehow. Must be I haven't finished my 1st cup of coffee.
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#30
prayingwife

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Thanks, :)

You suggested adding another link to this topic ???? .

I also have questions relative to backing things up. When I tried to use the sytem backup it backed up some files but not all. Would better backing up documents/pictures individually to a CD and then there's the issue of my son's itunes account/purchased music and movies; how would I back these things up?

I agree taking it back to the purchase site is the best option at this time.

Is ASUS an inferior product? The first system I purchased had to be replaced because it would not initially boot (could not get a screen)and now this. Previously I have had Dells and one which was built to my specs by a computer tech. The saleperson convinced me that this was better than a Dell despite the fact that the tech at my school said that they were all about the same, but that he was probably at the moment was most comfortable with Dell because we have few problems with our stations at school.

Is this just a case of bad luck or am I looking a continued problems in the future?
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