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win32/heur


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#1
alvinn

alvinn

    New Member

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this virus is in my computer how do i get rid of it without using my hammer
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#2
havredave

havredave

    GeekU Moderator

  • GeekU Moderator
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Hi, welcome to GeeksToGo! I'm havredave, and I'll do my best to help you fix whatever it is that ails your computer.

Just a few things before we begin, to ease the process on both of us:
  • Please don't run any scanning or cleaning software without my direction, as it can make things worse and take longer in the long run.
  • Please be patient. A good cleaning can take quite a while, and usually involves many steps before it is complete. I may not post back quickly, because I often have to research issues or run ideas by my peers for a more thorough fix. Also, I'm currently still in training, so there may be a longer than normal pause between my posts as I get expert feedback and permission to post each fix.
  • You may wish to print out each instruction post in case you lose Internet connectivity (using safe mode, for example), so you can complete the fix.
  • If you have any question on any step, or if something doesn't work as described, please stop and ask before we proceed. Better safe than sorry!
  • Please paste your logs into your replies instead of attaching them. This makes it far easier to review. Feel free to use multiple replies if you need to.
  • Please stick with me until I let you know we're finished. Even if the machine is running better, it doesn't mean it's clean.

Please click here to download OTL by OldTimer.
  • Download OTL, save to Desktop or other convenient location.
  • OTL does not to be installed, simply click the OTL icon to run.
  • Please paste the information from the codebox below into OTL's Custom Scans/Fixes box.

    netsvcs
    %SYSTEMDRIVE%\*.exe
    %USERPROFILE%\..|smtmp;true;true;true /FP
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    volsnap.sys
    /md5stop
    %systemroot%\*. /mp /s
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    CREATERESTOREPOINT
    
  • Click the Quick Scan Button.

OTL will take a few minutes to generate a log, and then open it using Notepad.
Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: OTL.scr, or OTL.com. If OTL still won't run, see this topic.

Please paste (not attach) the OTL.txt and Extras.txt from OTL into your next reply.
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#3
Essexboy

Essexboy

    GeekU Moderator

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  • 69,964 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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