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Random BSODs (Driver IRQL Not Less or Equal)


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#1
XPats

XPats

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I have been having a terrible problem with random BSODs. They seem to be occurring the most when I am listing to music through winamp, but they happen at other times as well. I have included a .zip with my minidump information. Thank you in advance for you assistance.

Attached Files


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#2
rshaffer61

rshaffer61

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Hello XPats.... Welcome to
GeeksToGo, :)
:unsure: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.



Lets get a more detailed view of the BSOD's you are having.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#3
XPats

XPats

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Thank you so much for the quick reply!

Here is the info you asked for:


==================================================
Dump File : 070111-19874-01.dmp
Crash Time : 7/1/2011 7:25:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000000a0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05a2ed37
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18d37
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070111-19874-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 070111-21762-01.dmp
Crash Time : 7/1/2011 5:49:04 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000009
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016402ef
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d2ef
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070111-21762-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 063011-20451-01.dmp
Crash Time : 6/30/2011 9:18:50 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`099a13e0
Parameter 2 : fffff880`0417ea1c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063011-20451-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 307,160
==================================================

==================================================
Dump File : 062911-18751-01.dmp
Crash Time : 6/29/2011 9:02:39 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`09608010
Parameter 2 : fffff880`045a6a1c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062911-18751-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 558,488
==================================================

==================================================
Dump File : 062811-19702-01.dmp
Crash Time : 6/28/2011 11:06:45 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016884f4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d4f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062811-19702-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 062711-20748-01.dmp
Crash Time : 6/27/2011 8:07:28 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`017204f4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d4f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062711-20748-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 062711-22900-01.dmp
Crash Time : 6/27/2011 2:26:37 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`074124e0
Parameter 2 : fffff880`02dafa1c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062711-22900-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 306,912
==================================================

==================================================
Dump File : 062711-22963-01.dmp
Crash Time : 6/27/2011 2:20:20 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000009
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016ed2ef
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d2ef
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062711-22963-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 062611-17674-01.dmp
Crash Time : 6/26/2011 9:09:49 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`09c1e4e0
Parameter 2 : fffff880`04241740
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062611-17674-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 306,904
==================================================

==================================================
Dump File : 060811-24882-01.dmp
Crash Time : 6/8/2011 1:11:27 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000009
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0173480f
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+4980f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060811-24882-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 051711-18361-01.dmp
Crash Time : 5/17/2011 4:12:33 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01695a14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051711-18361-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 051511-17378-01.dmp
Crash Time : 5/15/2011 11:10:05 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0172ea14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051511-17378-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 043011-20092-01.dmp
Crash Time : 4/30/2011 6:04:51 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0b4224e0
Parameter 2 : fffff880`0444640c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\043011-20092-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 441,208
==================================================

==================================================
Dump File : 042611-19734-01.dmp
Crash Time : 4/26/2011 8:34:56 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000098
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05187db7
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18db7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042611-19734-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042611-18657-01.dmp
Crash Time : 4/26/2011 7:39:10 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01686a14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042611-18657-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042611-18345-01.dmp
Crash Time : 4/26/2011 7:30:30 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000009
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016de80f
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+4980f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042611-18345-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042411-29936-01.dmp
Crash Time : 4/24/2011 12:38:28 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0165aa14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042411-29936-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042411-26379-01.dmp
Crash Time : 4/24/2011 11:34:28 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0c6aa2b0
Parameter 2 : fffff880`03c0740c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042411-26379-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 441,168
==================================================

==================================================
Dump File : 042211-28797-01.dmp
Crash Time : 4/22/2011 12:22:16 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`071084e0
Parameter 2 : fffff880`0444640c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`0000000d
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042211-28797-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 299,576
==================================================

==================================================
Dump File : 042211-25724-01.dmp
Crash Time : 4/22/2011 3:44:47 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000009
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0173180f
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+4980f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042211-25724-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042211-26239-01.dmp
Crash Time : 4/22/2011 3:42:18 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`051a1e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042211-26239-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================

==================================================
Dump File : 042211-30544-01.dmp
Crash Time : 4/22/2011 3:38:15 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`051a1e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042211-30544-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,328
==================================================
  • 0

#4
rshaffer61

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e1q62x64.sys is the first error I see and that is your Intel Network card driver being a problem.
I would say the first course of action is to update your network driver.
Do you know which Intel nic card you have?
  • 0

#5
XPats

XPats

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Ok, I have the intel gigabit 82583V. I have manually uninstalled the lan drivers and installed the latest found at the asus website. Also, I am considering uninstalling diretx and manually installing the latest files for that as well to deal with the dxgkrnl.sys error, but will wait for advice before doing that. Ran 3dmark, no BSOD, currently running winamp while typing this, seems to be working for now, however it usually takes a few minutes for there to be an error.

Any other suggestions would be greatly appreciated.
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#6
rshaffer61

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OK great if you have the latest Intel driver then unless it is a faulty install we will look else where for the issue.
Please do the following and let me know the results.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
  • 0

#7
XPats

XPats

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Alright, moving along in what seems to be a fairly large number of issues. Prior to posting here I had run memtest, but it was a version that could be run from windows. It passed successfully, so I really do not think that RAM is a problem. Unless you suggest that it would be better to run it from BIOS, not sure if testing each stick of ram again is required.

But I can give an update: Since I have installed the latest version of my network drivers, I have not had any tcpip.sys errors or e1q62x64.sys errors. The only issue that I have now, which I can recreate at will, is a BSOD when winamp visualizer is running with the dxgkrnl.sys error. I feel as though I am narrowing things down, but before I do anything else, I will wait for advice.

Thank you so much for you help this far, it is much appreciated.
  • 0

#8
rshaffer61

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What version of Winamp are you running?
5.61 looks to be the newest version available.
Also it is great to hear the updated network driver has corrected two of the issues. :)
  • 0

#9
rshaffer61

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Are you still having problems with your issue?
It has been 28 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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