[Allgood7]

Hello. I am having an issue with my laptop starting up. It starts up, sometimes it goes to a black screen n asks me to start in safe mode or 3 other options. One is start normally. I choose safe mode just to be safe and it will get to my screen where I put in my personal PW and it freezes. The mouse point is on the screen but nothing I can't move it or type in the bar....

Please Any kind of help would be greatly appreciated. Thanks....

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Some windows components are not installing correctly causing windows to freeze. The easist fix here would be a reinstall of windows. Do you have any restore disks? That would be my first choice, but you usually can install windows from a microsoft disk and then download the drivers from the makers website.

SRX660

[SRX660]

Some windows components are not installing correctly causing windows to freeze. The easist fix here would be a reinstall of windows. Do you have any restore disks? That would be my first choice, but you usually can install windows from a microsoft disk and then download the drivers from the makers website.

SRX660

[Allgood7]

Hey thanx for the response its greatly appreciated. How would I go about restoring?

[SRX660]

If you made the restore disks when you first bought the computer all you have to do is usually insert the first disk in the disk player drive and it should prompt you to reinstall the system. There should be instructions on the laptop on how to do this. If there is no instructions the makers website should have them to download. It should be as simple as inserting the disk and changing the disks when prompted until it is done.

I would save as much data , pictures, etc, before you do the restore, to flash drives. I learned long ago to save downloaded programs to cd's or flash drives so if i ever did have to reinstall i would not lose them. I still have programs from 10 years ago that i load on all my new computers with my backuped files.

This is the quickest method i know to find out if it was just the Operating system that is the problem or (if the problem persists)it is a hardware problem that is causing your troubles. Laptops that are out of warrantee with hardware problems i usually end up stripping out to sell parts off to try getting some of my money back.

SRX660