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could not connect to itunes store please help


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#1
venzy

venzy

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hi guys, im experiencing difficulty on connecting to the itunes store.. im currently using avast as my antivirus software and already included itunes in my firewall's exception list.. i've already read some of the threads regarding my concern and sill wasn't able to connect to itunes store.. im currently using windows vista.. i would really appreciate your help guys.. also i've attached some pics regarding my concern..

Microsoft Windows Vista Home Premium Edition (Build 6000)
TOSHIBA Satellite A135
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 0022B1F80A23A400

Current user is not an administrator.
The current local date and time is 2011-07-03 18:48:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Mobile Intel® 945GM Express Chipset Family
Intel Corporation, Mobile Intel® 945GM Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {09E56B63-C878-450B-B42B-3C9DBDE26AB7}
Description: Atheros AR5006EG Wireless Network Adapter
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Jul 03 18:01:08 2011

Lease Expires: Mon Jul 04 18:01:08 2011

DNS Servers: 124.106.6.2
124.106.5.2

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.1.1:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.

Attached Thumbnails

  • itunes problem.jpg
  • problem.jpg
  • problem.jpg

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#2
pattijoeylore

pattijoeylore

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I am having the exact same probem and I have Mcafee. I am also unable to download any other programs at this time.
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