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BSoDS and random shut downs and unable to start up


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#16
Essexboy

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OK as the motherboard has built in graphics then remove the video card and use that, does it make a difference ?
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#17
SikOrSky12

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Ok i will try that later today and see what happens. Although i uninstalled the driver for it first because my PC is custom built and you have to disable the inbuilt gpu before you can put in the proper GPU
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#18
SikOrSky12

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would it help out if i gave you some minidump files you can view with the bluescreenviewer? because i only have one crash dump atm as i cleaned the folder early anyway it's for the stop:0x0000003b bsod and i opened it up and it has to do with hal.dll and ntoskrnl.exe

Edited by SikOrSky12, 17 July 2011 - 01:14 AM.

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#19
Essexboy

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If you could attach the minidump I will have a look see :)
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#20
SikOrSky12

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ok here are the minidump files

Attached Files


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#21
Essexboy

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This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


Graphics related - could you re-enable the onboard graphics, remove your video card and see if that resolves the problem
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#22
SikOrSky12

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i ended up switching the spots my ram was placed in, and i took out the gpu and put it back in, and i havn't recieved a bsod or crash yet, but lets leave this open just incase the occur, if they come back ill take out my gpu
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#23
Essexboy

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Sounds good I will remove my tools for now

Subject to no further problems :yes:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :)

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup an select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe :unsure:
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#24
SikOrSky12

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i think we can safely assume that I'm not getting anymore bsods or crashes anymore, so we can close this thread now unless you still have further cleaning instructions/recommendations for me :), thanks for you're help :unsure:
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#25
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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