It will crash sometimes up to two or three times before I get it to run, then boom. I took it in to the Geek SQuad who told me it was not hardware, covered by my plan, but had to be software and it was the virus program. I took that off and it still does it.
I get anything from a bad pool caller, to system service execption, to... they are never all the same.
I am sure it's something simple, I tried to update the bios, but according to Gateway i have the most current.
I am really not that tech savy about this part of using computers (an ace at using programs and reseach -- but so far nothing I have tried has worked).
As far as I can tell I do not have a disc to restore to, but I guess if I have to can try and find the right information. This computer was purchased before Win 7 was installed on computers two years ago, but I got the upgrade for free.