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Bootup delay - no start menu - program {44C6FB81- is running


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#16
michaelg9

michaelg9

    Trusted Helper

  • Malware Removal
  • 2,949 posts
Hello,

Check if you enabled write caching on the disk and disable it if you do. Otherwise do nothing more than this tutorial says.

Do you hear any strange (metallic) sounds coming out of your Hard Drive?


Next:


By restoring your computer, you may have restored some of the deleted malware also, so let's perform some more checks:
Delete the copy of ComboFix you have as it's outdated.


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**


Next:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL

    :Services
    9517641

    :Reg

    :Files
    c:\docume~1\nana&p~1\locals~1\temp\rarsfx0\9517641.exe
    C:\WINDOWS\system32\DRIVERS\9517641drv.sys
    C:\Documents and Settings\Nana & Pa Dan\UserData

    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.



Next:

File Scanner
There are some files I need you to upload for checking

  • Make sure to use Internet Explorer for this
  • Please go to VirSCAN.org FREE on-line scan service
  • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:
    • C:\WINDOWS\system32\services.exe
  • Click on the Upload button
  • If a pop-up appears saying the file has been scanned already, please select the ReScan button.
  • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
  • Paste the contents of the Clipboard in your next reply.

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#17
michaelg9

michaelg9

    Trusted Helper

  • Malware Removal
  • 2,949 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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