[Kingpanda627]

Hello. I'm not very good with computers but I will try my best to help you understand my problem. Personal Shield Pro has infected me and will not allow me to download and run any virus programs and will also not allow me to reboot into safe mode as many guides I've read have stated to do.

I currently have malwarebytes installed but it won't open and have tried to download hijack this. Other programs that might help you that I have downloaded:( I will try to delete/download as asked ) revo uninstaller and i think mcfee.

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Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post the appropriate logs in the appropriate forum and wait for help.

Hi and welcome to Geeks to Go.

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Scan with RogueKiller:

Please download RogueKiller to your desktop

Alternate download is here.

• Quit all running programs
• Double-click on RogueKiller.exe to start the application.
• When prompted, type 1 then depress the Enter/Return key.
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next reply.

[Dakeyras]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post the appropriate logs in the appropriate forum and wait for help.

Hi and welcome to Geeks to Go.

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Scan with RogueKiller:

Please download RogueKiller to your desktop

Alternate download is here.

• Quit all running programs
• Double-click on RogueKiller.exe to start the application.
• When prompted, type 1 then depress the Enter/Return key.
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next reply.

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.