[Mick67]

With all the problems that we have with websites "pop-ups" why should we trust your reference at the beginning of these forums with "Suspect a malware infection (virus, spyware, rootkit)? Please start here. Tips to prevent infection.” I'm not trying to be the "smart ..." but "how can we trust you?" And by the way that is why I am writing you because now my computer continually reboots due to my clicking a "pop-up" regarding my computer was detected as having a virus." What can I do?

[Advertisements]

Hi - you are infected... But to clean it you must trust us. Now why should you trust us ? Well 'tis a fair comment, so I guess the only way is by you investigating the forum, looking at posts and seeing if we can actually resolve problems. Do we follow through to the end or just dump you when we are bored ?

My biased answer is that this is a trustworthy forum where you will get exceptional help

If you wish assistance with your problem then follow the steps outlined below. We only use free software and none of our tools are designed to harm your system

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  hklm\software\clients\startmenuinternet|command /rs
  hklm\software\clients\startmenuinternet|command /64 /rs
  CREATERESTOREPOINT
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 1.8mb ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan


On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi - you are infected... But to clean it you must trust us. Now why should you trust us ? Well 'tis a fair comment, so I guess the only way is by you investigating the forum, looking at posts and seeing if we can actually resolve problems. Do we follow through to the end or just dump you when we are bored ?

My biased answer is that this is a trustworthy forum where you will get exceptional help

If you wish assistance with your problem then follow the steps outlined below. We only use free software and none of our tools are designed to harm your system

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  hklm\software\clients\startmenuinternet|command /rs
  hklm\software\clients\startmenuinternet|command /64 /rs
  CREATERESTOREPOINT
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 1.8mb ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan


On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.