[Michelle]

Let's try using a registry cleaner:

*Please dowload: RegSeeker.
*Click on "Clean The Registry" in the left panel.
*Check all boxes (make sure the backup box in the lower left corner is selected!).
*After it runs, click "Select All" on the bottom, then right-click on any selected item in the window and select "Delete Selected Items".
*Click "Quit RegSeeker".

Now, open any of your installed programs, and make sure that everything opens ok. If so, reboot, then go back and run the RegSeeker again, do the same thing again if anything is found. You will probably have to run RegSeeker at least 5-6 times. You want to get it down to where there are non to very few items left. *Make sure to reboot between each use of the program

Edited by bananafanafo, 13 June 2005 - 03:18 PM.

[Advertisements]

After thinking about it, it may be the Sasser worm causing that...let me know after you run the registry cleaning tool, then I will instruct you to download a patch then I want you to use a removal tool to see if it will help.

Just let me know after you've run RegSeeker and we will continue from there.

[Michelle]

After thinking about it, it may be the Sasser worm causing that...let me know after you run the registry cleaning tool, then I will instruct you to download a patch then I want you to use a removal tool to see if it will help.

Just let me know after you've run RegSeeker and we will continue from there.

[elliotc02]

No...it didn't work...it's still happening...

I was wondering, if I install all the automatic updates from windows, will that protect me from getting these problems? I couldn't find a specific SP2 download...

[Michelle]

It will protect your from further infection after your system has been cleaned. But to install service pack 2 while you're infected will only cause more problems.

Please follow the instructions below in the exact order given:

1.) Download, install, and enable the Kerio firewall.

2.) Download and install this patch:
http://www.microsoft...&displaylang=en

3.) Please download, install, and run the Sasser removal tool here:
http://www.microsoft...&displaylang=en

Let me know how that goes and if the tool finds anything...

Edited by bananafanafo, 14 June 2005 - 12:12 AM.

[elliotc02]

Hmm...nothing found...lsass.exe is still crashing...

[Michelle]

What does the error message say exactly?

Is this the error message or does it say something else:

[attachment=1602:attachment]

Edited by bananafanafo, 14 June 2005 - 09:41 PM.

[elliotc02]

That's it...that's the exact one!!!

[Michelle]

It's odd that it didn't find anything

Let's try a different removal tool. You were able to download and enable the firewall and install the patch without incident, correct?

Download the FxSasser.exe file from here: http://securityrespo...er/FxSasser.exe.

Save the file to a convenient location, such as your downloads folder or the Windows desktop.
Close all the running programs before running the tool.
If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.

Double-click the FxSasser.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer.
Run the removal tool again to ensure that the system is clean.

Let me know if that one finds anything...

[elliotc02]

Hmm...y'know...after installing the firewall, it's stopped happening...I guess that did the trick huh?

[Michelle]

If the firewall stopped it from crashing, then it seems it was trying to connect to an outside source which is causing it to crash probably due to some poorly written code.

We need to make sure that your lsass system file was not overwritten by some worm/virus/trojan.

I want you to go here:
http://virusscan.jotti.org/

Click the "browse" button and locate this file:
C:\WINDOWS\system32\lsass.exe

Then click submit. It will be scanned by multiple anti-virus programs. I need you to copy the results of the scan and paste them here.

Whatever you do, do NOT delete lsass.exe - even if it shows infected.

Edited by bananafanafo, 16 June 2005 - 10:19 AM.

[elliotc02]

Service load:
0% 100%
File: lsass.exe
Status:
OK (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database)
MD5 b2b6ba905d0e3f8a32a0eb3b4051807b
Packers detected:
-
Scanner results

AntiVir
Found nothing

ArcaVir
Found nothing

Avast
Found nothing

AVG Antivirus
Found nothing

BitDefender
Found nothing

ClamAV
Found nothing

Dr.Web
Found nothing

F-Prot Antivirus
Found nothing

Fortinet
Found nothing

Kaspersky Anti-Virus
Found nothing

NOD32
Found nothing

Norman Virus Control
Found nothing

VBA32
Found nothing

[Michelle]

That's excellent news

We're going to run one more removal tool. If this doesn't find anything, then you need to download Service Pack 2.

Download s-t-i-n-g-e-r.exe from here and follow the instructions on the page:

http://vil.nai.com/vil/stinger/

After that's done, post a new HiJackThis log to make sure nothing snuck in before downloading Service Pack 2.

Edited by bananafanafo, 16 June 2005 - 10:53 PM.

[elliotc02]

Logfile of HijackThis v1.99.1
Scan saved at 4:52:40 PM, on 6/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\ElliotChi\Desktop\Virus Cleaning Programs\HiJack\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [CASpeed] "C:\Program Files\Cable e ADSL Speed\NtwCA.exe" /HIDE
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBC Self Support Tool\SmartBridge\MotiveSB.exe
O4 - HKLM\..\Run: [TangoManager] C:\Program Files\Covad\Covad DSL\app\TangoManager.exe
O4 - HKLM\..\Run: [MP10_EnsureFileVer] C:\WINDOWS\inf\unregmp2.exe /EnsureFileVersions
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" "+b1"
O4 - HKCU\..\Run: [Tweak-XP] C:\Program Files\Tweak-XP\Tweak-xp.exe -ex
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\RunOnce: [BullguardoptIn] C:\WINDOWS\Temp\BullGuard\bulldownload.exe
O4 - HKCU\..\RunOnce: [MPlayer2_FixUp] C:\WINDOWS\inf\unregmp2.exe /Fixups
O4 - HKCU\..\RunOnce: [RunPalmPIL] "C:\Program Files\palmOne\pil.exe"
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://files.member....c/yinsthdlk.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

[Michelle]

Your log looks great! One thing to do:

Go to Start > Control Panel > Add or Remove Programs and remove the following:

Viewpoint

Exit Add or Remove Programs.

Then go here:

http://www.microsoft.com

On the left side click "Windows Update", then click "Express Install" then choose Service Pack 2 from the list to download and install. If there are more security updates I would advise applying them all.

*NOTE* Service Pack 2 comes with a built-in firewall already enabled, but since you have Kerio I would advise turning off the Windows Firewall once the Service Pack is installed otherwise your Internet connection will slow significantly and 2 firewalls enabled is like having more than one anti-virus program. They clash and do not play well together. To turn off the Windows Firewall after you install the service pack go to:

(This only works on Service Pack 2...)
Start > Run type:

firewall.cpl

Click OK. Turn the Windows Firewall off.

After the security updates are installed, post one more HijackThis log for me and let me know if you're having any other problems!

[elliotc02]

After installing SP2, my start up was REALLY SLOW. Anyways, lets hope everything works well!

Logfile of HijackThis v1.99.1
Scan saved at 2:47:53 PM, on 6/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\ElliotChi\Desktop\Virus Cleaning Programs\HiJack\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [CASpeed] "C:\Program Files\Cable e ADSL Speed\NtwCA.exe" /HIDE
O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\System32\dxdllreg.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBC Self Support Tool\SmartBridge\MotiveSB.exe
O4 - HKLM\..\Run: [TangoManager] C:\Program Files\Covad\Covad DSL\app\TangoManager.exe
O4 - HKLM\..\Run: [MP10_EnsureFileVer] C:\WINDOWS\inf\unregmp2.exe /EnsureFileVersions
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKCU\..\Run: [Tweak-XP] C:\Program Files\Tweak-XP\Tweak-xp.exe -ex
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\RunOnce: [BullguardoptIn] C:\WINDOWS\Temp\BullGuard\bulldownload.exe
O4 - HKCU\..\RunOnce: [MPlayer2_FixUp] C:\WINDOWS\inf\unregmp2.exe /Fixups
O4 - HKCU\..\RunOnce: [RunPalmPIL] "C:\Program Files\palmOne\pil.exe"
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://files.member....c/yinsthdlk.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe