[ali.B]

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

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Just checking in - have we solved the issue?

[butterrice]

Just checking in - have we solved the issue?

[butterrice]

Oh my nevermind - I never saw that reply!!!! So sorry.

[butterrice]

Everytime I try to open anything, even in safe mode, a prompt "open with" pops up.

[ali.B]

Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[butterrice]

Ok- I can't open any browsers in normal or safe mode. I can't open anything other than "my computer". I had to open OTL in the reatogo. But now I can't post it because I can't open a browser. I'm still on my iPod. Please advise.

[ali.B]

You will have to recreate a new copy of OTLPE but with this version http://oldtimer.geek...om/OTLPENet.exe

it'll allow you to use internet during that mode.

[butterrice]

Hi. My problem now is I cannot open a browser on my PC to get the link you suggest. I'm communicating w/ you via my iPod which does not haves way for me to save anything. All of my shortcuts, even system restore prompts the " open with " box. I don't know how to fix this problem. Prior to running the last OTL I could get. Browser open, now j can't. I am connected to the Internet so that isn't the problem. Please advise. Thank you.

[butterrice]

As I explore to try to solve this, I went to " Internet options" and the following prompt came up: c:\WINDOWS\system32\rundll32.exe. Just trying to give you as much information as possible.

[butterrice]

I forgot to add that it said "application not sound"

[ali.B]

hi

can you manage to get this file into your infected system ?

Attached Files

•  xp_exe_fix.zip   745bytes   95 downloads

[butterrice]

Yes. I'm borrowing a friends PC and will save it to disk then manually bring it up on mine. Unless you have another suggestion??

[ali.B]

you need a different pc and USB stick/CD to transfer downloads

[butterrice]

The PC I'm trying to use to fix my Acer is connected to the Internet but Internet Explorer says "Internet Explorer cannot display the webpage". I've done all I know how to do from resetting IE to making sure my IP address is correct to checking my start up menu. Any other suggestions? Ugh I can't win. LOL

[ali.B]

hi

click this link: http://www.raktor.ne...r/exeHelper.com

are you able to download it.