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itunes will not allow me to restore my iphone.


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#1
cwebb

cwebb

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I've been unable to download anything through itunes for a while. I'm trying to update my iphone without sucsess. i've run a diagnostic and it says "secure link to itunes store failed." I have checked firewall settings, i'm at a loss as to the problem.

Here is the full diagnostic.

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 0015B188030C1048

Current user is an administrator.
The current local date and time is 2011-07-17 14:57:19.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

The drive F: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {28102BFB-1D59-41BE-9680-D1E452B91165}
Description: 3 Mobile Broadband Prepaid
IP Address: 10.165.162.230
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:30:00 1970

Lease Expires: Thu Jan 01 10:30:00 1970

DNS Servers: 10.188.66.103
10.176.66.71

Adapter Name: {15914109-0786-4566-9F89-C4A2658BDBD3}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:30:00 1970

Lease Expires: Thu Jan 01 10:30:00 1970

DNS Servers:

Adapter Name: {1975657C-1CF6-47F5-95BE-C6C36E6A5320}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:30:00 1970

Lease Expires: Thu Jan 01 10:30:00 1970

DNS Servers:

Adapter Name: {22B110D5-3160-41E8-B0C9-856D8E941A33}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:30:00 1970

Lease Expires: Thu Jan 01 10:30:00 1970

DNS Servers:

Active Connection: 3 Mobile Broadband Prepaid
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-07-17 14:39:47.


:)
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