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Super Slow PC - Settings Change Suddenly


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#16
KristinMW

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Okay, scratch my last reply. Settings are back to normal and I think the same thing just happened that might have caused the problem a while ago ... My hubby put in a surge protector outlet in our office. Lately, it's been tripping while the computer is on. I think that's why settings get goofy. I just turned the computer off and let it sit, then turned it back on and it's fine. Weird it does that but I'm going to switch the outlet. We have a surge protector strip anyway. So, I'll be downloading the TFC and doing that now. Thanks a gigagillion!!! :)
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#17
BlackOxide

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:)



My hubby put in a surge protector outlet in our office. Lately, it's been tripping while the computer is on.

Yep, that won't help too much :unsure: Could well have something to do with it. PC's don't like being randomly shut down like that, so it could be related.


Did you find the tabs on the Java window after it had rebooted?


Also try running a Full Defrag of the PC, but not with the built in program. Instead, try the instructions below after running TFC, then let me know if your PC is running any better :yes:



Auslogics Disk Defrag
  • Click here to download Auslogics Disk Defrag
  • Once downloaded double click the file and follow the prompts to install (I would advise to UNtick the options to Install the Auslogics Toolbar and the Ask.com homepage as you go through the setup)
  • Once installed, run the program and at the top make sure the C: Drive is ticked
  • Then click the little downwards arrow next to Defrag and choose Defrag and Optimize
  • Once complete, please reboot the PC

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#18
KristinMW

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Okay, did run TFC. Still have to switch out the outlet. Plan on doing tomorrow. But will run this new disc defrag I downloaded per your instructions. I'll let you know how it goes!

Oh, no I still could not find the update for the Java. I know I can find it if I search for it.

Thank you!!!

:) :unsure: :yes:
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#19
BlackOxide

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:)

With the Java, if the tab is not visible, just click here and then click "Free Java Download" to obtain the latest version :unsure:
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#20
KristinMW

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Okay, going to download latest Java. BUT the computer just now, all of a sudden, shut down on my hubby while he was playing a game of chess. Anything you want me to run that might tell us why this happened? It was really weird. :)
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#21
KristinMW

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Java Plug-in 1.6.0_26
Using JRE version 1.6.0_26-b03 Java HotSpot™ Client VM
User home directory = C:\Users\owner

----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

New version now installed. Thank you!!!! :)
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#22
BlackOxide

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New version now installed. Thank you!!!!

:)


BUT the computer just now, all of a sudden, shut down on my hubby while he was playing a game of chess. Anything you want me to run that might tell us why this happened? It was really weird.

Do you know if it was the surge protector that tripped, or was it just the PC itself that switched off?

Also, did the PC restart again by itself, or was it fully off, so you have to press the power button again to get it to come back on?

Thanks
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#23
KristinMW

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Sorry this response took so long. Been very busy. No, it wasn't the surge protector tripping on him. Changing that TODAY for sure! It just shut down, did not restart. Weird. :)
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#24
KristinMW

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Oh, Malware trial ends tomorrow. I thought Malwarebytes was free? When did they start charging for it?

Edited by KristinMW, 16 August 2011 - 08:28 AM.

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#25
BlackOxide

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Sorry this response took so long. Been very busy. No, it wasn't the surge protector tripping on him. Changing that TODAY for sure! It just shut down, did not restart. Weird

Hey, no problem at all. Hmmm strange, PC's shouldn't just shutdown under normal conditions. How often has it been doing this?



Oh, Malware trial ends tomorrow. I thought Malwarebytes was free? When did they start charging for it?

Yep, MBAM is free, but there is also the paid version. What probably happened was that when the free one was installed, there is an option to 'try out' the paid features for a certain amount of time. It will just be that that's ran out. I believe it will just resort to the free one after the trial ends. If it doesn't, just reinstall MBAM but decline the offer of the Trial of the paid features :)


How's the PC's performance now, is it running a bit quicker after doing the Autoruns and Auslogics Defrag?
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#26
KristinMW

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Hello again, after MIA. No, the shutdown thing isn't a normal things for us. I don't think it's ever happened before. As far as MBAM, it's still going and updating. So, I guess it was what you mentioned. The computer is running faster and no other glitches. I've bookmarked this chat to refer to in the future. Thank you for such a great help you've been! Thank you, thank you, thank you!!!!! :)
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#27
BlackOxide

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No problem Kristin, you're welcome :)

I'll just post my cleanup steps below which will guide you through removing the tools you no longer need. Let me know if you encounter any other problems, but hopefully things will stay working normally for you :yes:




Thank you for following the procedures, your system now appears free from Malware. Below is a list of steps that are well worth following, they help finalize the fixes we have been doing and will help minimize the risk of a smilar situation happening again by protecting your PC and helping secure it.

Please make sure you follow the Cleanup stage just below.


========== CLEANUP ==========

Remove the Tools used in this cleanup

1)
Tools on the Desktop:
You can now safely remove aswMBR from the Desktop (if present)

2)
Clear Old Restore Points
  • Run OTL, copy and paste the following into the Custom Scans/Fixes area at the bottom
    :Commands
    [CLEARALLRESTOREPOINTS]
  • Then Click Run Fix

3)
OTL Cleanup
  • Open OTL
  • Click the CleanUp button at the top, it will ask to reboot your PC, please allow it to do so

4)
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


========== Anti Malware Protection ==========

MalwareBytes Anti-Malware
This is an excellent Anti-Malware product. It is recommended to periodically run a Quick Scan to keep your PC as clean as possible. Remember to check for updates before running a scan, so click the Update tab along the top, then click Check for Updates.

Free Anti Virus Protection...
If you haven't got an AntiVirus or are thinking of changing, my personal recommendations are Microsoft Security Essentials and Avast, both are free to use. Remember though, you can only have one Anti Virus installed at any one given time.

Paid Anti Virus Protection...
If you want a bit more than just an Anti Virus and would like extra features such as Firewall and Anti Spam, you will have to look at purchasing an Anti Virus product. A lot of people do use free AV software as these products use the same virus databases as the paid ones, but some people prefer to have the extra features and the help and support that the paid products tend to offer. If you are looking into purchasing one, my recommendations would be Kaspersky Internet Security or ESET Smart Security. There are however many different ones out there and it is wise to just download trial versions to see which ones suit you best, before actually buying.



========== Updates ==========

Keeping your PC updated is vital in the battle against infections and exploits. There are many infections which will exploit loopholes within Windows itself, Java and Adobe Reader. Keeping these updated is a very good habit to get into.

Automatic Updates

Updates to your Operating System are vital in closing loopholes and fixing bugs which some infections exploit.
To keep your Windows updated, ensure that 'Automatic Updates' is enabled on your PC so updates are downloaded and installed automatically. Click on your version of Windows below to find out how...
Windows XP
Windows Vista
Windows 7

Java updates
  • Click the Start button
  • Click Control Panel
  • Double Click Java
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
Adobe Reader updates
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed



========== Alternate Browsers ==========

Firefox - My personal choice, easy to use and has a large number of excellent addons that can be installed to help keep you away from malicious sites and reduce advertisements and popups etc. AdBlockPlus and WOT are very useful addons that are well worth having installed.

Google Chrome - Very nippy browser that's easy to use and is well worth a go if you are trying out different browsers.


Have fun and stay safe online :unsure:
BlackOxide

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#28
KristinMW

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Okay, I had 32 important updates for Windows Update!!! Yikes! It was set to never let me know of new updates. I've got it set to notify me now tho. Thank you again so much! We have Avast installed. I've also got Chrome and may start using that more often. Hubby is click happy on ads tho and it ticks me off. He's like a kid in a candy store when he gets online. Soooooo much information to look at ... lol. Not funny when he messes up the computer tho. Thank you again for everything! I'm am so grateful to you folks here. You're amazing!!! :)
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#29
BlackOxide

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Hubby is click happy on ads tho and it ticks me off. He's like a kid in a candy store when he gets online.

Hehe, your hubby needs to start learning not to be click happy on the web :yes: Malware can easily be installed by clicking on ads that appear to be offering something legit. Tell him, if he didn't specifically go out looking for that product/offer, then resist the urge to click on it :unsure:


Thank you again for everything! I'm am so grateful to you folks here.

Not a problem, we always try and help out as much as we can :)
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#30
KristinMW

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I will remind hubby of the ads, but they usually are offering the information he's looking for ... that's my fight about it. He doesn't seem to be catching on to what's a sponsored ad, I know it says so right under them, and what's a legit search return. I'll get him to learn tho, I pray. Have a great rest of the summer!!!! :)
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