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windows 7 ultimate restoration help

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Just curious. I'm working on my father-in-law's Dell Inspiron E1705. Trying to restore to factory settings using Windows 7 Ultimate but w/o cd. Can find system restore points but none back to factory setting. Has a feature labeled "PcRestore" that says it will go to factory settings but when I try to run it, almost immediately it pops up an unknown error.

Any help would be immensely appreciated.
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PCRestore is what you need unfortunately. How are you starting it?

See the instructions in the manual, see if it works from a boot.

Actually, before doing that, run chkdsk to correct any files system errors that may be present: How to Run Check Disk at Startup in Vista or Windows 7
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