Malware, Virus, or Other Issue?
Posted 08 August 2011 - 10:33 PM
Posted 09 August 2011 - 05:45 PM
Posted 15 August 2011 - 11:17 AM
Posted 15 August 2011 - 11:43 AM
The best way is to follow Jim's procedure here http://aumha.net/vie...581099691bf108f
tho it hasn't been updated for Vista or Win 7 yet so To create a Restore Point try this:
right click on Computer and select Properties and System Protection (Continue) and then Create (at the bottom). OK Give it a name like Clean and then Create. OK. OK.
Once you have created a Restore Point:
Now Start (Windows Logo Button), Programs, Accessories, Right click on Command Prompt and select Run As Administrator,
Select "Files from All Users."
Select OS (C:)
It will think for a few minutes.
Then come up with a few suggestions. Ignore those and press More Options. Under System Restore and Shadow Copies, click Clean Up and let it do its thing.
You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
OTL has a cleanup tab if you go there it will remove itself and its logs.
To hide hidden files again (OTL may do it for you):
Vista or Win7
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.
To help keep your programs up-to-date you should download and run the UpdateChecker:
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/
If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.
Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.
If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.
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