I've come here before and you all have always helped me solve computers issues beyond what I understand. Right now I'm at a complete loss trying to fix my mothers PC. She recently got the virus, not sure its name, that puts all your files to hidden and tells her she needs to buy this antivirus. She claims this issue has been happening since that. I saved some files she wanted and we did a complete re-install of Windows 7. everything worked fine for a bit and then the restart loops. I have no idea what she did, since she insists it's related to that virus she got..even though we did a clean re-install.
The computer starts up, loads to a blue screen STOP c000021a FATAL ERROR ect.
Then shuts down and asks to start normally or run repair.
Repair says it can't figure out why the computer fails to start and leaves you sitting there. I've read on some places that you need to reinstall the OS. Well we did do that but now we can't at all. I put the CD in to boot from CD and it shuts down before it finishes loading. I mean loading as in select boot from CD, press any key, key pressed, please wait loading - computer then shuts off.
So we're stuck in an endless repair restart loop, with the computer shutting down trying to install a new OS.
I managed to take two pictures because the error only shows for a good 3 seconds before the computer restarts. It seems to alternate between two different ones or shows no error at all and restarts.