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#1
tweety2011

tweety2011

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Hi, for a few weeks now my lapbtop Windows vista has been weird. I will be on a page and will click something and it will freeze and go back to the page I was on before, freeze then go to where i had clicked. any ideas what could be wrong? Thank you!
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#2
Macboatmaster

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Welcome to GeekstoGo.
I see you have been sometime without a reply and I apologise for this. Due to the large number of posts on the site, one does occasionally get missed.

Please post the capacity of the hard drive and the amount of free space.
Start, Computer, right click the hard drive and click properties.

Then a chkdsk /r would not go amiss.
Run Check Disk from within the Drive's Properties Page

1. Open the Start Menu.

2. Click on the Computer button.

3. Right click on your hard drive and click on Properties.

4. Click on the Tools tab.

5. Click on Check Now under the Error checking section. (See circled in red below)

Posted Image

6. Click on Continue in the UAC prompt.

7. Make sure both options are checked. (See screenshot below)
NOTE: The Automatically fix file system errors box will be checked by default.

8. Click on the Start button.

Posted Image

9. You will get a pop-up window saying, "Windows can't check this disk while it's use". (See screenshot below)

10. Click on the Schedule disk check button for chkdsk to run the next time you restart your computer.

Posted Image



After that run a system file check please.

1. Open a elevated command prompt.

2. In the elevated command prompt, type the command that you want to do in bold below in steps A to E to run System File Check.

A) sfc /scannow - Scans the integrity of all protected system files and repairs the system files if needed. (See screenshot below)

Posted Image




AFTER you have completed this please obtain and post the chkdsk results


To see the Chkdsk log follow these steps:

Open The Event Log...
Control Panel (Classic View) -> Administrative Tools -> Event Viewer (3rd choice)

The ChkDsk Log is found in....
Windows Logs (2nd choice on left) -> Application (1st submenu

look for the item Wininit in the source column. This will contain the log data for the ChkDsk.

Open that and then click once on the double page symbol to the right below the up and down arrow.

On your reply right click the message panel and click paste.



Edited by Macboatmaster, 06 August 2011 - 04:12 PM.

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#3
tweety2011

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Hi ty for your responce. I forgot to check the free space before running the scans.

Log Name: Application
Source: Microsoft-Windows-Security-Licensing-SLC
Date: 8/7/2011 11:44:40 PM
Event ID: 1005
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: deleted
Description:
The result of Windows Right consumption is: hr=0x0

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
<EventID Qualifiers="16384">1005</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-08T06:44:40.000Z" />
<EventRecordID>94349</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>rascal-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x0</Data>
</EventData>
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 8/7/2011 11:44:40 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: rascal-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
285952 file records processed.

1600 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

350570 index entries processed.

0 unindexed files processed.

285952 security descriptors processed.

CHKDSK is compacting the security descriptor stream...
Cleaning up 1812 unused security descriptors.
32310 data files processed.

CHKDSK is verifying Usn Journal...
33857448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x32daf02000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x32daf0c000 for 0x1000 bytes.
Windows replaced bad clusters in file 4058
of name \Users\rascal\AppData\Local\Mozilla\Firefox\Profiles\9CPLKS~1.DEF\URLCLA~1.SQL.
285936 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
56755434 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

301163488 KB total disk space.
73610376 KB in 239053 files.
133120 KB in 32313 indexes.
8 KB in bad sectors.
398244 KB in use by the system.
65536 KB occupied by the log file.
227021740 KB available on disk.

4096 bytes in each allocation unit.
75290872 total allocation units on disk.
56755435 allocation units available on disk.

Internal Info:
00 5d 04 00 0f 24 04 00 7d 66 07 00 00 00 00 00 .]...$..}f......
56 85 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 V...<...........
42 00 00 00 5f 84 a6 77 d0 84 2d 00 d0 7c 2d 00 B..._..w..-..|-.

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-08T06:44:40.000Z" />
<EventRecordID>94350</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>rascal-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
285952 file records processed.

1600 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

350570 index entries processed.

0 unindexed files processed.

285952 security descriptors processed.

CHKDSK is compacting the security descriptor stream...
Cleaning up 1812 unused security descriptors.
32310 data files processed.

CHKDSK is verifying Usn Journal...
33857448 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x32daf02000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x32daf0c000 for 0x1000 bytes.
Windows replaced bad clusters in file 4058
of name \Users\rascal\AppData\Local\Mozilla\Firefox\Profiles\9CPLKS~1.DEF\URLCLA~1.SQL.
285936 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
56755434 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

301163488 KB total disk space.
73610376 KB in 239053 files.
133120 KB in 32313 indexes.
8 KB in bad sectors.
398244 KB in use by the system.
65536 KB occupied by the log file.
227021740 KB available on disk.

4096 bytes in each allocation unit.
75290872 total allocation units on disk.
56755435 allocation units available on disk.

Internal Info:
00 5d 04 00 0f 24 04 00 7d 66 07 00 00 00 00 00 .]...$..}f......
56 85 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 V...&lt;...........
42 00 00 00 5f 84 a6 77 d0 84 2d 00 d0 7c 2d 00 B..._..w..-..|-.

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>


</Event>
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#4
Macboatmaster

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Read failure with status 0xc0000185 at offset 0x32daf02000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x32daf0c000 for 0x1000 bytes.
Windows replaced bad clusters in file 4058



8 KB in bad sectors.


Your hard disk, is on the evidence available - failing.

Chkdsk cannot repair bad sectors. To believe it does so is a common misconception. What it tries to do is to rewrite the data from the bad sectors to another sector and then that original sector is marked as bad and data is NOT rewritten to it. Hoswever it is more than likely that other bad sectors will occur.
You should recover, to backup all your important data. As there is every chance that the disk may fail, at anytime, making this operation then impossible.
Please post the make and model of the computer if branded.
You may if you need to use this to recover your personal data.
http://www.geekstogo...over-your-data/

Edited by Macboatmaster, 08 August 2011 - 08:46 AM.

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#5
Macboatmaster

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Further to the above after you have recovered all important data, we will try another scan with the utility from the hard drive manufacturer, if we can identify it, or a generic utility to see if the disc also fails that.

IF YOU MANAGE to ID the drive see here and use the manufacturers utility
http://www.tacktech....ay.cfm?ttid=287
If you cann ot use SEAGATE for Dos which will run on any drive. DO not juse Seagate for windows which requires windows to boot first
This is the actual link for the Seagate for Dos
http://www.seagate.c...ols/seatooldreg
If you make the CD version, if your computer does not have a floppy it is an ISI image as Puppy and you will have to use the ISO burning program.


One of the most common causes of bad sectors is sudden shocks whilst the disc is running.
Cause: Hard drive disk defects There are various patterns of hard drive failure:

  • Sudden catastrophic failure
  • Head crash, i.e. heads touching and damaging surface of disk
  • Pollution of the air inside the sealed drive unit
  • General surface wear
  • Spurious bad sectors
In all but the first of these, it should be possible to evacuate most or all data to safety before the drive fails completely.

Catastrophic disk failure typically presents as a drive that can no longer be detected by CMOS setup, or that fails to pass BIOS POST so that the operating system never sees it. Often the POST failure will follow a long pause, during which you may hear no hard drive seek activity, or a cyclical repetitive pattern of seek activity such as rapid clk-clk-clk... or slower seek-to-end nyyyyyyyakk-nyyyyyyyakk-nyyyyyyyakk noises.

Unless you have access to clean-room facilities (and the know-how to wield these effectively), the story ends there; it's not possible to perform logic-level data recovery on a hard drive that does not spin, does not seek, or is not seen and accepted as functional by BIOS.

The one exception is if the logic board of the hard drive has failed, and a matching replacement can be swapped into place. Note that "matching" may require not only the same drive capacity and model number, but also the same logic board and firmware revision numbers.

Gradual disk failure (or partial failure) may present in the following ways:

  • Spontaneously vanishing data
  • Patchy but significant slowing down of the PC
  • Windows errors and crashes
  • Auto-ScanDisk surface scan on startup
  • S.M.A.R.T error during BIOS phase of startup
  • Explicit disk error messages during startup or in Windows
  • Errors found when running a S.M.A.R.T. utility
  • Errors found when running ScanDisk or similar diagnostics

Edited by Macboatmaster, 08 August 2011 - 09:02 AM.

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#6
tweety2011

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hi my computer is hewlett packard HB G60 notebook pc. I will start to back up my stuff but I
have nevr done it so it may take some time. ty
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#7
Macboatmaster

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There are about twenty models of G60
I need the full number
However try this as an additional test. I feel reasonably certain it will fail the comprehensive test
Posted Image Posted Image Posted Image

HP Notebook PCs - Testing a Hard Disk using the Built in Self Test
The Hard Disk Self Test, built into the BIOS for HP notebook computers that were manufactured after 2003, tests the condition and integrity of the hard drive. You should run the Hard Drive self test in the BIOS if you see any error message about possible problems with the hard drive. As part of a performance maintenance program, you should periodically run the test to identify potential issues before they become problems that cause the hard drive to fail unexpectedly. Hard Drive Test not available for solid state hard drives The hard drive testing processes in this document cannot be performed on a solid state hard drive. If your computer has a solid state hard drive, and displays a hard drive error message, contact HP Support . Hard Drive Test not available for older BIOS Performing the Hard Drive Self Test on serial ATA (SATA) hard drives may generate a message indicating that diagnostics are not supported or do not exist. If such a message displays, determine if an updated version of the BIOS is available for the notebook. If an updated BIOS is available, install the BIOS and then perform the Hard Drive Self Test. Perform a Hard Drive Self Test Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer. If the computer has two hard drives, you should select the multi-bay test option and test each drive separately.
  • Plug the AC Adapter into the computer.
  • Turn off the computer and wait 5 seconds.
  • Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
  • Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools .
  • Select Primary Hard Drive Self Test , and then press the Enter key to start the test.
    NOTE: The exact wording of the option for your particular BIOS may be slightly different.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion.

Edited by Macboatmaster, 08 August 2011 - 11:03 AM.

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#8
Macboatmaster

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I will start to back up my stuff but I
have nevr done it so it may take some time. ty


Just post if you have any problems.

Edited by Macboatmaster, 08 August 2011 - 11:04 AM.

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#9
Macboatmaster

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tweety2011

How are you progressing with the back-up please.
Hope you are managing, please let us know.
If you require further advice, you only have to ask.
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