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Removal instructions for MacroVirus On-call

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Metallica

Metallica

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Content is republished with permission from Malwarebytes.

What is MacroVirus On-call?

The Malwarebytes research team has determined that MacroVirus On-call is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with MacroVirus On-call?

This is how the main screen of the rogue application looks:

Posted Image

You will find these icons on your desktop and in your taskbar:

Posted Image

And see these warnings:

Posted Image

Posted Image

How did MacroVirus On-call get on my computer?

Rogue programs use different methods for spreading themselves. This particular one came from an infected website.

How do I remove MacroVirus On-call?

Our program Malwarebytes' Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of MacroVirus On-call?

  • No, Malwarebytes' Anti-Malware removes MacroVirus On-call completely.

How would the full version of Malwarebytes' Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection.
As you can see below the full version of Malwarebytes' Anti-Malware would have protected you against the MacroVirus On-call rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


Posted Image

Technical details for experts

Signs in a HijackThis log:
C:\Program Files\MacroVirus\MacroVirus.exe

O4 - HKCU\..\Run: [MacroVirus] C:\Program Files\MacroVirus\MacroVirus.exe -boot

Alterations made by the installer:
  File System
  ===============
    Adds the folder C:\Documents and Settings\All Users\Start Menu\Programs\MacroVirus
      Adds the file Uninstall MacroVirus.lnk"="19:17 27/07/11 1526 bytes
      Adds the file MacroVirus.lnk"="19:17 27/07/11 718 bytes
      Adds the file MacroVirus on the Web.lnk"="19:17 27/07/11 1359 bytes
    Adds the folder C:\Documents and Settings\{username}\Application Data\MacroVirus\Log
      Adds the file 2011 Jul 27 - 07_21_50 PM_959.log"="19:22 27/07/11 742 bytes
      Adds the file 2011 Jul 27 - 07_21_50 PM_919.log"="19:21 27/07/11 0 bytes
      Adds the file 2011 Jul 27 - 07_21_49 PM_788.log"="19:21 27/07/11 232 bytes
      Adds the file 2011 Jul 27 - 07_21_49 PM_717.log"="19:21 27/07/11 186 bytes
    Adds the folder C:\Documents and Settings\{username}\Application Data\MacroVirus\Quarantine
    Adds the folder C:\Documents and Settings\{username}\Application Data\MacroVirus\Registry Backups
    Adds the folder C:\Documents and Settings\{username}\Application Data\MacroVirus\Settings
      Adds the file Settings.stg"="19:21 27/07/11 0 bytes
      Adds the file SelectedFolders.stg"="19:21 27/07/11 0 bytes
      Adds the file ScanInfo.stg"="19:21 27/07/11 0 bytes
      Adds the file IgnoreList.stg"="19:21 27/07/11 0 bytes
      Adds the file CustomScan.stg"="19:21 27/07/11 0 bytes
    In the existing folder C:\Documents and Settings\{username}\Application Data\Microsoft\Internet Explorer\Quick Launch
      Adds the file MacroVirus.lnk"="19:17 27/07/11 704 bytes
    In the existing folder C:\Documents and Settings\{username}\Desktop
      Adds the file MacroVirus.lnk"="19:17 27/07/11 742 bytes
    Adds the folder C:\Program Files\MacroVirus
      Adds the file _tst.pyd"="08:19 31/12/07 147456 bytes
      Adds the file _sqlite.pyd"="08:19 31/12/07 299008 bytes
      Adds the file zlib.pyd"="08:19 31/12/07 69632 bytes
      Adds the file unins000.exe"="19:16 27/07/11 683865 bytes
      Adds the file unins000.dat"="19:17 27/07/11 5770 bytes
      Adds the file unicodedata.pyd"="08:19 31/12/07 405504 bytes
      Adds the file sqlite3.dll"="08:19 31/12/07 250368 bytes
      Adds the file python24.zip"="08:19 31/12/07 788557 bytes
      Adds the file python24.dll"="08:19 31/12/07 1867776 bytes
      Adds the file mavapi.pyd"="08:19 31/12/07 114688 bytes
      Adds the file mav.db.version"="19:21 27/07/11 10 bytes
      Adds the file mav.db"="08:19 31/12/07 4955136 bytes
      Adds the file MacroVirus.url"="19:17 27/07/11 51 bytes
      Adds the file MacroVirus.exe"="08:44 14/04/08 11973872 bytes
      Adds the file Launcher.exe"="08:31 11/04/08 529648 bytes
      Adds the file bz2.pyd"="08:19 31/12/07 77824 bytes


  Registry
  ===============
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MacroVirus_is1]
      "InstallDate"="'20110727'"
      "NoRepair"="1"
      "NoModify"="1"
      "Publisher"="'MacroVirus'"
      "DisplayVersion"="'2.6.0.6'"
      "QuietUninstallString"="'"C:\Program Files\MacroVirus\unins000.exe" /SILENT'"
      "UninstallString"="'"C:\Program Files\MacroVirus\unins000.exe"'"
      "DisplayIcon"="'C:\Program Files\MacroVirus\MacroVirus.exe'"
      "DisplayName"="'MacroVirus 2.6.0.6'"
      "Inno Setup: Deselected Tasks"=""
      "Inno Setup: Selected Tasks"="'desktopicon,quicklaunchicon'"
      "Inno Setup: User"="'{username}'"
      "Inno Setup: Icon Group"="'MacroVirus'"
      "InstallLocation"="'C:\Program Files\MacroVirus\'"
      "Inno Setup: App Path"="'C:\Program Files\MacroVirus'"
      "Inno Setup: Setup Version"="'5.1.11'"
    [HKEY_CURRENT_USER\Software\MacroVirus]
      "Start"="'Yes'"
    [HKEY_CURRENT_USER\Software\MacroVirus\MacroVirus\Settings]
      "LastScanTime"="'July 27, 2011'"
      "NumberOfScans"="1"
      "Updated"="'1'"
      "UpdateTime"=""
    [HKEY_CURRENT_USER\Software\MacroVirus\MacroVirus\RegInfo]

Malwarebytes' Anti-Malware log:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7298

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

7/27/2011 7:32:07 PM
mbam-log-2011-07-27 (19-32-07).txt

Scan type: Quick scan
Objects scanned: 137023
Time elapsed: 1 minute(s), 41 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 3
Registry Keys Infected: 2
Registry Values Infected: 1
Folders Infected: 7
Files Infected: 32

Memory Processes Infected:
c:\program files\macrovirus\macrovirus.exe (Rogue.MacroVirus) -> 2096 -> Unloaded process successfully.

Memory Modules Infected:
c:\program files\macrovirus\mavapi.pyd (Rogue.MacroVirus) -> Delete on reboot.
c:\program files\macrovirus\python24.dll (Rogue.MacroVirus) -> Delete on reboot.
c:\program files\macrovirus\zlib.pyd (Rogue.MacroVirus) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\MacroVirus (Rogue.MacroVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MacroVirus_is1 (Rogue.MacroVirus) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\MacroVirus (Rogue.MacroVirus) -> Value: MacroVirus -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\{username}\application data\macrovirus (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Log (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\quarantine (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\registry backups (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\macrovirus (Rogue.MacroVirus) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\macrovirus\macrovirus.exe (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\Desktop\microantivirus.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\Desktop\macrovirus.lnk (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\microsoft\internet explorer\quick launch\macrovirus.lnk (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\macrovirus scheduled scan.job (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Log\2011 jul 27 - 07_21_49 pm_717.log (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Log\2011 jul 27 - 07_21_49 pm_788.log (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Log\2011 jul 27 - 07_21_50 pm_919.log (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Log\2011 jul 27 - 07_21_50 pm_959.log (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings\customscan.stg (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings\ignorelist.stg (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings\ScanInfo.stg (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings\selectedfolders.stg (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\{username}\application data\macrovirus\Settings\Settings.stg (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\bz2.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\Launcher.exe (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\macrovirus.url (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\mav.db (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\mav.db.version (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\mavapi.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\python24.dll (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\python24.zip (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\sqlite3.dll (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\unicodedata.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\unins000.dat (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\unins000.exe (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\zlib.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\_sqlite.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\program files\macrovirus\_tst.pyd (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\macrovirus\macrovirus on the web.lnk (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\macrovirus\macrovirus.lnk (Rogue.MacroVirus) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\macrovirus\uninstall macrovirus.lnk (Rogue.MacroVirus) -> Quarantined and deleted successfully.


As mentioned before the full version of Malwarebytes' Anti-Malware could have protected your computer against this threat.We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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