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System Restore not working


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#1
jds63

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I have Vista home Premium sp2,when i try to use system restore it is able to make a restore point,but when i try to run it,and computer goes thru process and reboots,i get a message,system restore encountered a problem,and no changes were made to computer.System restore failed due to an unspecified error,the system can not find the file specified (0x80070002).searching on internet,people there have said,to look for a file named sr.inf,click it,will reinstall system restore,but this file is not there in windows system 32 inf folder,is there anyway,besides a slipstream sp2 disc,that i can fix system restore,it is a good function to have,if neeed to rollback.
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#2
rshaffer61

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Please do not duplicate your topic. It makes more work for members and staff and could potentially get you mixed advice being given. Your original topic is HERE so please edit your original post to include any new info but do not reply to your topic or someone may think you are already getting assistance. The duplication may be a glitch so I am closing this topic. Thank you for your cooperation and understanding. :)
This topic is now closed.

Though different issue the same system which is most likely caused by the same problem.
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#3
rshaffer61

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I have discussed this with another Tech staff and I am reopening this due to the possibility the issues may not be related.
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#4
Ztruker

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Hi jds63. Give this a try: 0x80070002 error in Vista Backup Centr

Topic is different and for Vista but may still apply to Windows 7 System Restore as Backup and System Restore are closely linked.

Look at the registry key specified in the 2nd post:

There was a post in there suggesting that this was down to profile entries in the Registry without an image path.

So I looked at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

and lo and behold there were two profile keys in there without profile image paths. No idea how they got there.

Have deleted them and Backup is now working again.


So open regedit, navigate to the specified key.
Expand ProfileList.
Click on each entry under it and look at ProfileImagePath on the right.

If you see any that do not have a valid path, right click on the key on the left and Export it to save it then delete the key on the left. Export is in case this causes any problems which it should not do if the ProfielImagePath is invalid.
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#5
jds63

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Hi,ty,for reactivated this,but i have tried this method,and removed a path,that was not valid,meaning with no path image,turned out to be my stardock objectdock profile,all others had a path image,my searches on internet i saw this resolution to try,like i said,it didn't work,ty,tho
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#6
Ztruker

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Try running System File Checker.

Open an Elevated Command Prompt:

Start / All Programs / Accessories. Right click on Command Prompt and select Run as Administrator.

Type sfc /scannow and press Enter. Let it run to completion.

Then see if System Restore works.
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#7
jds63

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Thank you,i've tried system file checker,plus i tried checkdisc,no luck so far,thank you for response :)
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#8
Ztruker

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Lets see what's installed on your computer. Download and install CCleaner from the following link: CCleaner - Standard

During installation, uncheck the option to install the Yahoo toolbar.

Click on Tools (ICON) and Select the following BUTTONS to create two (2) text files:

* Uninstall > Save to text file (install) – bottom right corner of app window
* Startup > Save to text file (startup)

Locate and open each saved file in the ‘Documents’ FOLDER:

* Copy and paste the contents of each file into your next post (2 files).
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#9
jds63

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O.K.,ty,for response,i already had CCleaner,great free program to have,here are the two text files u asked for.
Installed:

1Click DVD Copy Pro 4.2.5.4 LG Software Innovations 5/28/2011 14.3 MB
3D Live Pool Etiumsoft, Inc. 2/13/2009 6.59 MB
A73 Piano Station 12/30/2008 2.42 MB
ACDSee Pro 4 ACD Systems International Inc. 7/5/2011 128.9 MB 4.0.237
Activation Assistant for the 2007 Microsoft Office suites 7/25/2007
Adobe AIR Adobe Systems Inc. 7/7/2011 30.7 MB 1.5.3.9130
Adobe Community Help Adobe Systems Incorporated 5/13/2010 2.52 MB 3.0.0.400
Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 6/24/2011 10.3.181.26
Adobe Flash Player 10 Plugin Adobe Systems Incorporated 7/15/2011 10.3.181.26
Adobe Media Player Adobe Systems Incorporated 5/13/2010 2.70 MB 1.8
Adobe Photoshop CS5 Adobe Systems Incorporated 5/13/2010 1,554 MB 12.0
Adobe Photoshop Elements 9 Adobe Systems Incorporated 7/7/2011 1,817 MB 9.0
Adobe Photoshop.com Inspiration Browser Adobe Systems Incorporated 7/7/2011 2.06 MB 3.07
Adobe Reader 9.4.5 Adobe Systems Incorporated 6/15/2011 9.4.5
Adobe Shockwave Player 11.5 Adobe Systems, Inc. 1/5/2010 22.3 MB 11.5.2.602
Advanced System Optimizer Systweak, Inc. 6/28/2011 68.2 MB
Advanced Uninstaller PRO - Version 10 Innovative Solutions 5/31/2011 23.0 MB 10
Advanced Video FX Engine 5/21/2008
AIM 7 9/23/2010 16.0 MB
AOL Uninstaller (Choose which Products to Remove) AOL Inc. 1/27/2011
Apple Application Support Apple Inc. 7/5/2011 51.0 MB 1.5.2
Apple Mobile Device Support Apple Inc. 7/5/2011 22.1 MB 3.4.1.2
Apple Software Update Apple Inc. 7/5/2011 2.38 MB 2.1.3.127
Autodesk 3ds Max 2009 32-bit Autodesk 1/4/2009 531 MB 11.0
Autodesk Backburner 2008.1 Autodesk, Inc. 1/4/2009 8.65 MB 2008.1
AVerMedia M791 PCIe Combo NTSC/ATSC 6.104.0.5 AVerMedia TECHNOLOGIES, Inc. 7/25/2007 1.37 MB 6.104.0.5
AVS Video Converter 7 Online Media Technologies Ltd. 10/7/2010 35.8 MB
AVS4YOU Software Navigator 1.4 Online Media Technologies Ltd. 6/28/2011 8.29 MB
Axialis IconWorkshop 6.60 Axialis Software 6/14/2011 14.8 MB 6.60
Bitdefender Total Security 2012 Bitdefender 8/2/2011 174.9 MB 15.0.27
Blackhawk Striker 2 WildTangent 7/25/2007 20.1 MB WT021890
Caricature Studio 6 7/4/2011 53.9 MB
CCleaner Piriform 8/2/2011 2.88 MB 3.09
CircleSurround II Plugin for Windows Media Player SRS Labs, Inc. 10/11/2008 1.22 MB 1.04.0200
ConvertXtoDVD 4.1.19.365 5/17/2011 57.5 MB 4.1.19.365
Corel Graphics - Windows Shell Extension Corel Corporation 11/20/2010 1.75 MB 15.0.0.487
Corel PaintShop Photo Pro X3 Corel Corporation 1/28/2011 1,156 MB 1.6.1.109
Corel WordPerfect Office - iFilter Corel Corporation 6/24/2011 0.15 MB 1.00.000
CorelDRAW® Graphics Suite X5 Corel Corporation 11/20/2010 1,055 MB 15.0.0.486
COWON Media Center - jetAudio Plus VX COWON 6/5/2011 58.8 MB 8.0.14
Creative Live! Cam Center 7/29/2007 15.6 MB
Creative Live! Cam Optia Driver (1.03.01.0000) 1/8/2009
Crysis WARHEAD® Electronic Arts 1/10/2009 5,706 MB
CyberLink PhotoNow CyberLink Corp. 4/5/2009 20.9 MB 1.1.5203
CyberLink Power2Go CyberLink Corp. 7/16/2011 126.1 MB 7.0.0.1001
CyberLink PowerCinema CyberLink Corp. 1/7/2009 87.5 MB 6.0.2221
CyberLink PowerDirector CyberLink Corp. 10/29/2009 298 MB 8.0.2013
CyberLink PowerDVD 11 CyberLink Corp. 6/17/2011 223 MB 11.0.1719.51
Diskeeper 2011 Pro Premier Diskeeper Corporation 5/29/2011 34.2 MB 15.0.956.32
Download Updater (AOL LLC) 1/26/2011
DVD43 v4.6.0 12/15/2009 1.46 MB
EPSON Copy Utility 3 9/9/2007 13.5 MB 3.2.0.0
Evidence Eliminator Robin Hood Software Ltd. 7/20/2011 1.97 MB v6.03
FBX Plugin 2009.0 for Max 2009 1/4/2009 8.23 MB
FinePrint 9/6/2009
Firebird SQL Server - MAGIX Edition MAGIX AG 10/22/2009 6.22 MB 2.0.1.13
Free CD to MP3 Converter 11/5/2010 2.13 MB
G-Force SoundSpectrum 6/7/2011 10.3 MB 3.7.5
Gateway Connect Acceller 7/25/2007 3.37 MB 1.1.0
Gateway Game Console WildTangent 10/3/2008 8.07 MB
Gateway Recovery Center Installer Gateway 7/25/2007 20.6 MB 1.01.025
Google Earth 7/25/2007
Google Earth Plus 6.0.3.2197 Final Google 7/22/2011 87.0 MB 6.0.3.2197
Google Toolbar for Internet Explorer Google Inc. 12/3/2009 8.64 MB
Guitar Pro 5.2 Arobas Music 11/10/2008 49.6 MB
HijackThis 2.0.2 TrendMicro 11/23/2008 0.38 MB 2.0.2
HP Integrated Module with Bluetooth wireless technology Broadcom Corporation 2/4/2010 145.6 MB 6.2.0.8800
IconDeveloper Stardock 2/13/2009 5.95 MB 2.0.0
IconPackager Stardock Corporation 7/15/2011 6.09 MB
Internet Download Manager 10/2/2010 8.20 MB
InterVideo DeviceService InterVideo 5/20/2008 0.24 MB 1.0.0
Linkit_eBay Gateway 7/25/2007 28.00 KB 1.0.0
Logitech Harmony Remote Software 7 Logitech 4/10/2009 88.0 MB 7.5.0.10
Logitech SetPoint 6.30 Logitech 8/4/2011 6.30.43
Logitech Updater Logitech, Inc. 3/26/2009 1.30 MB 1.70
LSI PCI-SV92PP Soft Modem LSI Corporation 6/18/2011 72.00 KB 2.2.100
MAGIX Music Maker 15 Premium Download version 15.0.1.8 (US) MAGIX AG 10/22/2009 271 MB 15.0.1.8
MAGIX Screenshare MAGIX AG 7/24/2011 1.43 MB 4.3.6.1987
MAGIX Screenshare 4.3.6.1987 (US) MAGIX AG 10/22/2009 1.86 MB 4.3.6.1987
MAGIX Speed burnR (MSI) MAGIX AG 7/24/2011 53.3 MB 7.0.1.27
MAGIX Video Pro X3 Download Version MAGIX AG 7/24/2011 443 MB 10.0.5.22
Marvell Miniport Driver Marvell 7/25/2007 0.98 MB 10.0.4.3
Maxtor Backup Maxtor 7/14/2011 0.28 MB 1.01.0100
Maxtor OneTouch III Maxtor 7/14/2011 94.0 MB 4.00.0201
Microsoft .NET Framework 1.1 9/12/2008
Microsoft .NET Framework 3.5 SP1 Microsoft Corporation 11/26/2008 28.0 MB
Microsoft .NET Framework 4 Client Profile Microsoft Corporation 6/24/2010 120.3 MB 4.0.30319
Microsoft Digital Image Starter Edition 2006 Microsoft Corporation 7/25/2007 134.3 MB 11.0.2018
Microsoft Money 2006 Microsoft 7/25/2007 108.2 MB 15
Microsoft Office Professional Plus 2010 Microsoft Corporation 7/5/2011 890 MB 14.0.6029.1000
Microsoft Silverlight Microsoft Corporation 6/14/2011 4.0.60531.0
Microsoft SOAP Toolkit 3.0 Microsoft Corporation 5/12/2011 1.03 MB 3.0.1325.4
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 7/28/2009 0.25 MB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 6/14/2011 0.29 MB 8.0.56336
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Corporation 9/9/2009 0.19 MB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 4/20/2011 0.58 MB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Corporation 7/20/2011 1.41 MB 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 8/2/2011 0.58 MB
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 6/14/2011 0.58 MB 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 8/2/2011 11.1 MB 10.0.40219
Microsoft Visual Studio Tools for Applications 2.0 - ENU Microsoft Corporation 6/14/2011 9.0.30729
Microsoft Visual Studio Tools for Applications 2.0 Runtime Microsoft Corporation 11/20/2010 0.15 MB 9.0.30729
Microsoft Web Publishing Wizard 1.52 10/11/2007
Microsoft Works Microsoft Corporation 7/27/2011 9.7.0621
Mozilla Firefox (3.6.18) Mozilla 6/21/2011 28.7 MB 3.6.18 (en-US)
MSXML 4.0 SP2 (KB925672) Microsoft Corporation 9/12/2008 1.24 MB 4.20.9839.0
MSXML 4.0 SP2 (KB927978) Microsoft Corporation 7/27/2007 1.24 MB 4.20.9841.0
MSXML 4.0 SP2 (KB936181) Microsoft Corporation 8/14/2007 1.27 MB 4.20.9848.0
MSXML 4.0 SP2 (KB941833) Microsoft Corporation 10/10/2007 1.27 MB 4.20.9849.0
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 11/11/2008 1.28 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 11/24/2009 1.34 MB 4.20.9876.0
Nero 9 Nero AG 5/27/2011 9.97 MB
Nero Toolbar 7/25/2007 2.10 MB
Next Generation Visualisations Microsoft 12/11/2008 14.5 MB 1.0.0
Noise Reduction Plug-in 2.0i Sony 9/7/2009 5.30 MB 2.0.455
NVIDIA 3D Vision Controller Driver 275.33 NVIDIA Corporation 6/18/2011 0.41 MB 275.33
NVIDIA Display Control Panel NVIDIA Corporation 6/18/2011 19.7 MB 6.14.12.5896
NVIDIA Drivers NVIDIA Corporation 6/18/2011 1.18 MB 1.5
NVIDIA Graphics Driver 275.33 NVIDIA Corporation 6/18/2011 40.9 MB 275.33
NVIDIA PhysX NVIDIA Corporation 2/25/2009 119.9 MB 9.09.0203
ObjectDock Plus 2 Stardock Corporation 6/8/2011 37.1 MB 1.00
Penguins! WildTangent 7/25/2007 43.8 MB WT021900
Photodex Presenter 2/10/2009 13.4 MB
Polar Bowler WildTangent 7/25/2007 20.8 MB WT021902
Polar Golfer WildTangent 7/25/2007 22.2 MB WT021904
Privacy Eraser Pro PrivacyEraser Computing, Inc. 7/21/2011 3.75 MB Privacy Eraser Pro 8.80
ProShow Gold 2/10/2009 67.7 MB
ProShow Producer 2/10/2009 69.7 MB
PS2 Multimedia Keyboard Driver 8/16/2007 1.53 MB
QuickTime Apple Inc. 12/9/2010 73.7 MB 7.69.80.9
Real Pool Media Contact LLC 2/13/2009 33.0 MB 1.0
RealPlayer RealNetworks 5/28/2011 88.3 MB
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 8/4/2011 9.77 MB 6.0.1.6343
Registry First Aid RoseCitySoftware 5/17/2011 14.9 MB 8.1.0
Registry Mechanic 10.0 PC Tools 5/14/2011 27.1 MB 10.0
Remote Control USB Driver 4/10/2009 3.62 MB 2.3.2.317
Revo Uninstaller Pro 2.5.3 VS Revo Group, Ltd. 5/15/2011 12.0 MB 2.5.3
RTC Client API v1.2 Microsoft 7/25/2007 0.11 MB 1.2.0000
ScanToWeb 10/11/2007 0.32 MB
SereneScene Marine Aquarium 2 7/31/2007 36.00 KB
SlimDrivers SlimWare Utilities, Inc. 8/4/2011 25.2 MB 2.2.13867
SmartSound Quicktracks Plugin SmartSound Software Inc 10/29/2009 7.10 MB 3.0.3.0
Sony ACID Music Studio 7.0 Sony 5/19/2008 109.7 MB 7.0.157
Sound Forge Pro 10.0 Sony 9/7/2009 313 MB 10.0.368
Speccy Piriform 8/2/2011 4.37 MB 1.11
SpeedConnect Internet Accelerator v.7.5 CBS Software 2/23/2010 26.3 MB
Spelling Dictionaries Support For Adobe Reader 9 Adobe Systems Incorporated 11/6/2008 30.3 MB 9.0.0
StormPredator 3.24 Trial Version IntelliWeather, Inc 12/30/2008 43.9 MB 3.24 Trial Version
SUPERAntiSpyware SUPERAntiSpyware.com 6/2/2011 41.6 MB 4.52.1000
System Requirements Lab 12/10/2007 1.45 MB
Text-To-Speech-Runtime Magix Development GmbH 10/22/2009 0.25 MB 1.0.0.0
ThreatFire PC Tools 8/28/2009 18.6 MB
Tradewinds WildTangent 7/25/2007 9.84 MB WT022436
TuneUp Utilities 2011 TuneUp Software 6/29/2011 63.8 MB 10.0.4010.20
TweakVI Totalidea Software 11/1/2008 41.8 MB 1.0 build 1085
Uniblue ProcessScanner Uniblue 9/17/2008 1.80 MB
Vegas Movie Studio Platinum 9.0 7/25/2007 174.3 MB
Viewpoint Media Player 1/23/2011 7.30 MB
Vista Services Optimizer Smart PC Utilities 5/14/2011 1.72 MB 1.3.200
VSO Inspector 2.1.0.6 VSO-Software 10/8/2010 8.17 MB 2.1.0.6
VueScan 7/15/2011 10.2 MB
Windows Essentials Media Codec Pack 3.5 [32-Bit] Media Codec 6/16/2011 36.2 MB 3.5
Windows Installer Clean Up Microsoft Corporation 1/7/2010 0.30 MB 3.00.00.0000
Windows Live ID Sign-in Assistant Microsoft Corporation 1/17/2010 4.69 MB 6.500.3146.0
Windows Media Encoder 9 Series 2/7/2010 13.8 MB
Windows Media Player Firefox Plugin Microsoft Corp 8/29/2007 0.29 MB 1.0.0.8
WinRAR 4.01 (32-bit) win.rar GmbH 6/6/2011 3.66 MB 4.01.0
WordPerfect Office X5 Corel Corporation 6/24/2011 803 MB 15.0.0.505
WWII Tank Commander WildTangent 10/4/2008 1,050 MB WT025952
ZENcast Organizer 7/27/2007 7.35 MB
µTorrent 2/22/2010 0.28 MB 2.0.0

Startup:

No HKCU:Run Nero PhotoShow Media Manager
Yes HKLM:Run ModPS2 "C:\Windows\ModPS2Key.exe"
Yes HKLM:Run ThreatFire C:\Program Files\ThreatFire\TFTray.exe
Yes HKLM:Run HostManager C:\Program Files\Common Files\AOL\1296165098\ee\AOLSoftware.exe
Yes HKLM:Run BDAgent "C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe"
Yes HKLM:Run EvtMgr6 C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
Yes HKLM:Run Skytel C:\Program Files\Realtek\Audio\HDA\Skytel.exe
No HKLM:Run BigFix
No HKLM:Run Google Desktop Search
No HKLM:Run MagicTuneEngine
No HKLM:Run NapsterShell
No HKLM:Run NeroFilterCheck
No HKLM:Run Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
No Startup User
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#10
Ztruker

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Nothing jumps out as something that would cause SR to fail. Doing a lot of searching on the internet shows this is not an uncommon problem. What bugs me is why it can't tell you what file it's having problems with.

One suggestion I just came across says to run System Restore from the Recovery Console and see if that works.

What are the system recovery options in Windows Vista?. Scroll down to To access the System Recovery Options menu.

It's also been suggested to setup your system to do a Clean Boot before doing the restore.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7. I don't know if this will work or not as there may be services needed to complete a restore that are not running in this scenario. Woth trying though.
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#11
jds63

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TY,for reply,i have tried doing a system restore from the windows cd once before,didn't work,there is no way for me to do it,from the recovery cd's or from gateway recovery,not sure if trying a clean boot may work,kind of skeptical of trying it,i think i may have or can i try to do it in safe mode,think i did once before.the error i get when i try system restore is,unspecified error occurred during system restore,nothing was changed,system restore failed due to a unspecified error,the system cannot find the file specified (0x80070002),when i did research,people say i can reinstall system restore by looking for an inf file called sr.inf,but this file is missing and i think another file,called sys. something has to do with system restore,although thy said this has nothing to do with it running,just wish i knew a way to reinstall it,except for the confusing slipstream sp2 disc,thinks my only option is a complete reinstall of windows vista,which is timely an a pain to do.ty,again for trying. :)
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#12
Ztruker

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There is no way to reinstall System Restore in Vista or Windows 7 that I'm aware of. sr.inf no longer exists, that was XP.

Found this: System restore is missing from Windows vista ultimate?

If that's a retail DVD...

by John.Wilkinson Moderator - 4/29/08 8:06 PM

In Reply to: Windows Vista Ultimate UPG by cuinspace

The appropriate files are stored in the install.wim file in the Sources folder. The WIM file is much like an ISO, and the contents are extracted during Vista's installation. It is possible to mount the file/extract the contents, but it's doubtful that copying out that one file would resolve the problem. And, unlike Windows XP, Vista does not feature a repair installation option for such occasions. Thus, when SFC fails there's not much recourse.

However:
1.) If you have a manufacturer's system recovery system which offers a non-destructive repair option you can still reinstall Vista without losing your files/settings/programs.

2.) If you have a retail copy of Vista you can run System Restore from the DVD by going through the Repair my computer option instead of choosing Install Now. Using System Restore that way now may enable you to go back to a time while System Restore was still properly installed on your computer.

3.) You can try pressing F8 during boot and choosing the 'Last known good configuration' option, if such is available.

John


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#13
jds63

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I guess there is noway to resolve this,unless i do a reformat,and put everything back on,meaning reinstall vista,i was looking into a program called rollback rx,had issues were it didn't work,also i heard of another program called acronis true image,but skeptical,cause of my issues with rollback rx,can sometimes coorrupt MBR.System restore is a good program to have,in case of an eroor,need to go back,also know of one like Nortons ghost.There is nothing on my recovery disc.i also have a second partition,which has my backup,but made CD'S.TY,for your help.
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#14
Ztruker

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I use Acronis True Image and highly recommend it. I backup my Recovery partition, C:, D: and E: drives. You can have it setup so pressing F11 during boot will take you to the Acronis recovery screen where you can restore form a backup image.

There are free backup programs that also work well, like Macrium Reflect Free which I use at the shop.
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#15
jds63

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Thank you for your help,i will think of giving Acronis True Image a try,cause of good reviews and you say u recommend it too.Had another issue about uknown file in winsock lsp,in a hijackthis log,that u can not post here it was listed 9 times,i was told from someone here it had to do with parental controls,which i don't use.Wondering if u knew this could be an issue.i will post two logs if u can take a look for me,let me know.the two were from a OTL program told me to use here,the highjackThis,which people say,isn't good to use anymore,but i posted,so u can take a look,TY. :)
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