Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Freezes When Browsing / Task Manager Wont Open


  • Please log in to reply

#1
rappa4tay

rappa4tay

    New Member

  • Member
  • Pip
  • 4 posts
What's happening is, in ANY program that I am using, If i try to save a file, browse to a different directory, the whole application will freeze. The strange thing is, when I use the "Up One Level" icon, it goes up a directory without any problem, and I can access the files just fine. However, if I try to go "Up One Directory" from just the C: drive to My Computer, it freezes. Also when I click on links that are supposed to open in another application, it freezes the application I clicked the link in. When I press ctrl+alt+del, the Task Manager icon appears in my system tray but task manager doesnt open. The more times I press ctrl+alt+del, the more icons appear in the system tray, but they dont come up and clicking them does nothing. The only way for me to close the program is to right click on the name of the application in the task bar and press close, then choose End Now. I reformatted my system drive and re-installed Windows XP. There didnt seem to be a problem initially, but as I installed drivers and kept restarting the computer, eventually the problems came back. I didn't take the time to format my other hard drive that does not have windows on it, and I access data from it frequently, so it may be a virus on that hard drive which Norton isn't detecting. I downloaded Hijackthis and ran a scan... here is the log it gave me

Logfile of HijackThis v1.99.1
Scan saved at 11:25:44 AM, on 5/31/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\ciscv.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Media Access\MediaAccess.exe
C:\Program Files\Media Access\MediaAccK.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\Program Files\Common Files\WinTools\WSup.exe
c:\temp\salm.exe
C:\Program Files\Toolbar\TBPS.exe
C:\PROGRA~1\Toolbar\PIB.exe
c:\PROGRA~1\Toolbar\radio.exe
C:\WINDOWS\System32\ap9h4qmo.exe
C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\Program Files\Internet Optimizer\optimize.exe
C:\WINDOWS\System32\boxide.exe
C:\WINDOWS\System32\taskmgr.exe
C:\program files\internet explorer\iexplore.exe
C:\WINDOWS\System32\taskmgr.exe
C:\program files\internet explorer\iexplore.exe
C:\program files\internet explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\hijackthis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\program files\internet explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50245
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50245
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50245
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [mrclov] C:\WINDOWS\mrclov.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\System32\ap9h4qmo.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [Windows Protectot] boxide.exe
O4 - HKLM\..\Run: [Microsoft Security Management] winexz.exe
O4 - HKLM\..\RunServices: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\RunServices: [Windows Protectot] boxide.exe
O4 - HKLM\..\RunServices: [Microsoft Security Management] winexz.exe
O4 - HKLM\..\RunOnce: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe /boot
O4 - HKLM\..\RunOnce: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe /boot
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....012/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15012/CTPID.cab
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe


I'm hoping its not a hardware issue... any suggestions anyone can give me would be greatly appreciated.
  • 0

Advertisements


#2
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
You are infected with malware--some malware will prevent task manager from opening so you cannot uninstall them.

You are infected with malware

Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty, then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
  • 0

#3
imnotdriving82

imnotdriving82

    New Member

  • Member
  • Pip
  • 2 posts
well i can tell you what you shold get rid of... lots of that stuff is definetly spyware/adware

C:\WINDOWS\System32\ap9h4qmo.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\System32\ap9h4qmo.exe
C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\PROGRA~1\Toolbar\PIB.exe
c:\PROGRA~1\Toolbar\radio.exe
O4 - HKLM\..\RunOnce: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe /boot
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) -Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\Program Files\Internet Optimizer\optimize.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50245
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50245
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50245
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\RunOnce: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe /boot

get rid of all that crap and restart the computer... i wouldnt be suprised if your problem went away
  • 0

#4
rappa4tay

rappa4tay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Thanks, I will try that.

I am wondering, though, how all of that got back on my C: drive when I JUST reformatted it? I'm thinking maybe its a file on my D: drive that I use frequently and is putting them all back on.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP