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#31
SweetTech

SweetTech

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Hi!

Okay, try this OTL fix then:

OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :Processes
    KILLALLPROCESSES
    :OTL
    
    :Reg
    
    :Files
    rd "\\?\C:\Users\alex\Desktop\Various -" /c
    rd "\\?\C:\Users\alex\Desktop\New Year Flood" /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    [emptytemp]
    [EMPTYFLASH]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

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#32
Alexandra D. Porsi

Alexandra D. Porsi

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Nope. The two files are still on my desktop. I do remember ages ago, trying to delete them while in Safe Mode and not being able to make the computer go into Safe Mode, and wondering if that was a Trojan or something.




All processes killed
========== SERVICES/DRIVERS ==========
========== PROCESSES ==========
========== OTL ==========
========== REGISTRY ==========
========== FILES ==========
< rd "\\?\C:\Users\alex\Desktop\Various -" /c >
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
< rd "\\?\C:\Users\alex\Desktop\New Year Flood" /c >
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


[EMPTYTEMP]

User: alex
->Temp folder emptied: 34613 bytes
->Temporary Internet Files folder emptied: 63832 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 46990108 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 862 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Premiere Alex
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3087 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 45.00 mb


[EMPTYFLASH]

User: alex
->Flash cache emptied: 0 bytes

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Premiere Alex

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.26.1 log created on 08122011_154408

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
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#33
SweetTech

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Can you just confirm that they are files and not folders, also can you confirm that you do not have anything else on your desktop with a similar name as those two files/folders?
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#34
Alexandra D. Porsi

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I searched and found two zip files with those names in Combofix's C:/Qoobox/quarantine. I can delete the zip files (I restored them) but I still can't delete the files on my desktop.
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#35
SweetTech

SweetTech

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Hi!

The reason I asked you is because I am going to give you a script that contains a wildcard in it to try and remove those 2 files from the desktop.

OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :Processes
    KILLALLPROCESSES
    :OTL
    
    :Reg
    
    :Files
    del "\\?\C:\Users\alex\Desktop\Variou*" /c
    del "\\?\C:\Users\alex\Desktop\New Year Floo*" /c
    echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    [emptytemp]
    [EMPTYFLASH]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

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#36
Alexandra D. Porsi

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That got the files!!! Thank you!!!




All processes killed
========== SERVICES/DRIVERS ==========
========== PROCESSES ==========
========== OTL ==========
========== REGISTRY ==========
========== FILES ==========
< del "\\?\C:\Users\alex\Desktop\Variou*" /c >
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
< del "\\?\C:\Users\alex\Desktop\New Year Floo*" /c >
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
< echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c >
Are you sure (Y/N)?processed file: C:\Windows\system32\drivers\etc\Hosts
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\alex\Desktop\cmd.bat deleted successfully.
C:\Users\alex\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


[EMPTYTEMP]

User: alex
->Temp folder emptied: 34297 bytes
->Temporary Internet Files folder emptied: 63832 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 81599770 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 689 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Premiere Alex
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3087 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 78.00 mb


[EMPTYFLASH]

User: alex
->Flash cache emptied: 0 bytes

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Premiere Alex

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.26.1 log created on 08122011_181424

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
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#37
SweetTech

SweetTech

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Great! Glad to hear that! What outstanding issues are you currently experiencing with your computer?
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#38
Alexandra D. Porsi

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I'm fine! Thank you, Sweetie!!!! Where can I nominate you for something?
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#39
SweetTech

SweetTech

    Sir SpamAlot

  • Retired Staff
  • 7,671 posts
Hi!

Great! Glad to hear you're not experiencing anymore issues with your computer. We just need to clean-up our tools, which we will do now.

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.



Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Commands
    [ClearAllRestorePoints]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.


NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.


Make Internet Explorer more secure

  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates

  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.

  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
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#40
SweetTech

SweetTech

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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