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Some help please.


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#1
prelatesarah

prelatesarah

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I'm sending my sister to school this weekend with this computer, and it's been having some issues lately but I might have fixed everything. I've run Ad-aware and Spybot S&D and Trend Micro's House Call. Can someone please scan this HijackThis log and make sure everything will be all set for her? Thanks a lot.

Logfile of HijackThis v1.97.7
Scan saved at 11:25:36 PM, on 8/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\LTSMMSG.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: (no name) - {3116891F-DEF6-4A54-DE68-322E3E95910B} - C:\WINDOWS\System32\nkjzvutx.dll
O2 - BHO: (no name) - {460149EC-112A-7C73-AC30-354F481AF774} - C:\WINDOWS\System32\cdphtzla.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {91356C22-792D-B589-F443-ABA26A8E64C2} - C:\WINDOWS\System32\suowinhr.dll
O2 - BHO: (no name) - {E49BBCE3-728D-3A04-0B80-1CC2DF23E148} - C:\WINDOWS\System32\jrvgqymk.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM95\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [] c:\WINDOWS\System32\
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: Yahoo! Towers 2.0 - http://download.game...ts/y/ywt0_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {0DD4833D-DFFA-11D3-94D7-0050DAC353B6} (DndCtrl Class) - http://www.ofoto.com/OfotoDND.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...alls/yinstc.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.priv.wpml...ch/XMLCache.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupd...7575.4105555556
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...ebio5_1_3_0.cab
O16 - DPF: {FF0C042C-98E9-4C36-B2EC-E21FDFDCEF75} - http://download.reds...rsinstaller.cab
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#2
admin

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Hi prelatesarah, welcome to Geeks to Go! <_<

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
O2 - BHO: (no name) - {3116891F-DEF6-4A54-DE68-322E3E95910B} - C:\WINDOWS\System32\nkjzvutx.dll
O2 - BHO: (no name) - {460149EC-112A-7C73-AC30-354F481AF774} - C:\WINDOWS\System32\cdphtzla.dll
O2 - BHO: (no name) - {91356C22-792D-B589-F443-ABA26A8E64C2} - C:\WINDOWS\System32\suowinhr.dll
O2 - BHO: (no name) - {E49BBCE3-728D-3A04-0B80-1CC2DF23E148} - C:\WINDOWS\System32\jrvgqymk.dll
O4 - HKLM\..\Run: [] c:\WINDOWS\System32\
O16 - DPF: {FF0C042C-98E9-4C36-B2EC-E21FDFDCEF75} - http://download.reds...rsinstaller.cab

Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\WINDOWS\System32\nkjzvutx.dll
C:\WINDOWS\System32\cdphtzla.dll
C:\WINDOWS\System32\suowinhr.dll
C:\WINDOWS\System32\jrvgqymk.dll

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log, and let us know how your system's working. :D
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#3
prelatesarah

prelatesarah

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Thanks. Here's the new log:

Logfile of HijackThis v1.97.7
Scan saved at 9:52:35 AM, on 8/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
C:\WINDOWS\LTSMMSG.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM95\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: Yahoo! Towers 2.0 - http://download.game...ts/y/ywt0_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {0DD4833D-DFFA-11D3-94D7-0050DAC353B6} (DndCtrl Class) - http://www.ofoto.com/OfotoDND.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...alls/yinstc.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.micr...922/wmv9VCM.CAB
O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.priv.wpml...ch/XMLCache.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupd...7575.4105555556
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...ebio5_1_3_0.cab

I just realized when I restarted the computer that an error popped up. "Error Loading C:\WINDOWS\System32\NvCpl.dll. A dynamic link library (DLL) initialization routine failed."
If you can help fix that too I'd really appreciate it. Thanks.
-Sarah
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#4
admin

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I just realized when I restarted the computer that an error popped up. "Error Loading C:\WINDOWS\System32\NvCpl.dll. A dynamic link library (DLL) initialization routine failed."

This error is related to your video driver. Please update it here: http://www.nvidia.co...ers/drivers.asp

Congratulations! Your system is CLEAN <_<

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use).

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.
Link to SpywareBlaster: http://www.geekstogo...tion=show&id=12

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend Firefox.
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .

It's okay to delete the Hijack This folder if everything is working okay.

After doing all these, your system will be thoroughly protected from future threats. :D
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#5
prelatesarah

prelatesarah

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Thanks. The error still pops up. I don't remember how to check what video card I have so that I can download the right driver if that's really the problem. But otherwise everything else seems to be working great. Thank you again.
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#6
admin

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Click Here to download Belarc Advisor. Paste the results back to this topic, and we'll help you locate the proper video driver. <_<
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