Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Please Help need to restore computer to factory settings

Started by Sweetiepie7a , Aug 07 2011 06:51 PM

Please log in to reply

#1
Sweetiepie7a

Posted 07 August 2011 - 06:51 PM

New Member

Member
0 posts

I need help to restore my laptop to factory settings, it won't boot up at all.

#2
rshaffer61

Posted 07 August 2011 - 06:58 PM

Moderator

Moderator
34,114 posts

What brand make and model is it?
Does it turn on and do you get post screens?
Does it get to the windows welcome screen at all and if so what happens?

#3
Troy

Posted 07 August 2011 - 09:09 PM

Tech Staff

Technician
8,841 posts

In case you don't know what a post screen is. A POST screen (stands for Power On Self Test) is the writing that briefly appears when you turn a computer on. An example looks like this:

Posted Image

Or you may have a picture (logo of HP or Toshiba or Dell for example) instead of the writing. Either the writing or the picture counts so let rshaffer61 know if you see this.