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BSOD On Windows 7 Home Premium 64-bit


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#31
Digerati

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The latest Avast includes anti-spyware scanning. Therefore, I personally would not have SAS enabled either and just use if for supplemental scanning. Avast is an able product on it's own. Conflicts may not be an issue from two dogs guarding the same bone - but running two programs that do the same thing consumes more resources.

I am not familiar with the latest version of Spyware Terminator, but I am pretty sure a few years ago, it was considered a rogue (pretending to be legitmate) product.

The deal with security programs is they dig deep into the kernal of the operating system, plus they monitor activities on the hardware. I don't think BSODs caused by a security program is not out of the realm of possibilities. Changing out your security would test that.
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#32
Ech0es

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I know he is right too, but I've always had other programs for as I said earlier, some others pick up on things other scanners didn't find. I have them installed for ease of mind. I mainly only run Norton, Malware-Bytes, and Super AntiSpyware. Once in awhile I'll use the other programs.

And yes, Norton is paid for. It is the anti-virus and the complete internet suite. I have that running, as well as Super Antispyware, and Spyware terminator as mentioned before. That is all I have in the task manager. Oh and Ad-Aware too. Forgot about that one. But it shouldn't be much problems? This is how I've had it on my previous computer and had no problems.
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#33
rshaffer61

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Have you disabled the DVD Maker and if so any more BSOD's since?
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#34
Digerati

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The problem is, you, the human, are the weakest link. So peace of mind comes from a disciplined approach at "practicing safe computing". That comes from keeping your system patched and updated, blocked behind a firewall, and scanned with "a" capable anti-malware solution. That WILL keep your system safe, as long you, the user, don't let the badguys in by participating in risky practices - like using illegal software, illegal downloading of tunes videos via torrents and P2P sites. By visiting illegal porn or gambling sites - these are all places badguys love to introduce their latest malware. And of course, we cannot be being click-happy either - clicking on every (including unsolicited) popup, link, and download without ensuring its source, legitimacy and cleanliness first.
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#35
Ech0es

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Yes, I disabled DVD Maker.

I have not had any BSOD's as of late, but still cannot be 100% sure it is gone entirely. I seem to only get a BSOD at random times, and not very often. In the three weeks now that I have had this computer, I only got a BSOD maybe 3 or 4 times. I'll have to wait awhile to see if I encounter anymore. I hope not.

Is there any more that I can do to ensure BSOD won't occur again?

I have to say again, thank you to both of you for replying and helping me out here. It helped a ton. Very much appreciated.


The problem is, you, the human, are the weakest link. So peace of mind comes from a disciplined approach at "practicing safe computing". That comes from keeping your system patched and updated, blocked behind a firewall, and scanned with "a" capable anti-malware solution. That WILL keep your system safe, as long you, the user, don't let the badguys in by participating in risky practices - like using illegal software, illegal downloading of tunes videos via torrents and P2P sites. By visiting illegal porn or gambling sites - these are all places badguys love to introduce their latest malware. And of course, we cannot be being click-happy either - clicking on every (including unsolicited) popup, link, and download without ensuring its source, legitimacy and cleanliness first.


Oh yeah I'm aware of that, Which is why I don't do any of that on my computer. I only visit a select few websites I know are safe. Some torrents are safe, you just have to watch what you download, read the comments people leave, scan the files before hand. But I'd say a lot of them are unsafe. I don't download music. Only through iTunes. I never click on links from people unless I recognize it and know its safe. I just like to be safe. I do a lot of personal stuff on my computer, the last thing I need is a keylogger being downloaded onto my system and tracking my keystrokes, stealing all my personal information.

Edited by Xanster82, 09 August 2011 - 02:53 PM.

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#36
Digerati

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Some torrents are safe

I know - that's why I said, "illegal downloading via torrents and P2P sites".

Windows 7 is NOT XP. You don't have to smother Windows 7 to be safe.

I do a lot of personal stuff on my computer

I do my banking, my taxes, run my business. You are no different. It is good that you are concerned - because of badguys, we all must be. But overkill does not make you safer. In fact, overkill instills overconfidence, and that can lead to mistakes.

Is there any more that I can do to ensure BSOD won't occur again?

One BSOD in a year is too much. Three in the first weeks of a new machines raises many red flags. Since BSODs can be caused by many things, including heat and electrical anomalies, there is no way to ensure they will never recur. Keeping our systems current, and clean of malware and heat trapping dust helps. But hardware, even that of the highest quality, can, does, and sooner or later will fail - always.
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#37
rshaffer61

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I still believe contacting HP and getting a repair ticket is worth everything at this point. If you don't in a year when the warranty runs out you may find yourself with a expensive repair out of your pocket or a dead system.
Caution is needed and at least get it on record with them in case something is realized and it may be a faulty part in all of that model. That way it will be covered.
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#38
Ech0es

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Yeah I'll be contacting HP next now. I'll inform them of the problem and see what they say. I'll go from there. Should I get another BSOD I will post back here.

Thank you for all the help!
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#39
Ech0es

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Hate to double post but I just got another BSOD. I downloaded the program BlueScreen View and ran the scan. Here are the details from the log file:

==================================================
Dump File : 081511-27752-01.dmp
Crash Time : 8/15/2011 9:54:56 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff8a0`129931d8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01127039
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+5039
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081511-27752-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,311
==================================================

So what driver is that that caused my system to crash? So it seems like a driver issue that is causing a BSOD? What should I do now?

Edit:
Oh and also, every time I get a BSOD, my internet connection stops working. I am using a Cisco Linksys wireless adapter and have a Linksys router. It shows a red X over the icon and tells me there are no internet connections. I have to unplug the adapter and plug it back in to get it to work. It is annoying.

Edited by Xanster82, 15 August 2011 - 11:48 AM.

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#40
rshaffer61

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The process Microsoft Filesystem Filter Manager belongs to the software Microsoft Windows Operating System or FltMgr or Microsoft® Windows ® 2000 Operating System by Microsoft Corporation

It still seems the OS itself is having a issue.
I still think you need to have your system looked at from our malware team just to make sure.

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#41
Ech0es

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Ok I've created a topic in that forum. How long will I have to wait for a reply?

Hopefully I can get this resolved. Since it is a driver issue with Windows, would formatting my hard drive and reinstalling Windows solve the problem?

I assume the driver could have become corrupt from a hard boot. Which I've had to do several times... But I can't remember if the BSODs were occurring before or after though.

The reason I had to hard boot was because my computer became unresponsive. But not entirely... Like, I was able to move the mouse, click on windows, move the windows around, etc. But I was not able to do anything like close a program that was running (and become unresponsive), I was not able to start the task manager, or even restart the computer. When I would click on restart, it did nothing. Task manager never popped up. So I had to hard boot the PC. This has happened several times, and just not too long ago. I am not sure why this happens, but it seems to occur when I am doing something (like installing a program). But like I said it doesn't happen all the time.

So maybe that could be the reason for the corrupted driver file. But any ideas on why my PC became unresponsive like that?

EDIT:
Could Norton be causing problems? I am reading around and I see some saying that Norton could be cause for the fltmgr.sys BSOD. I really hope not because I've paid for Norton. It isn't as bad as it used to be, plus my personal choice for a anti-virus. But wouldn't I get the BSOD every day? I hate the fact I only get a BSOD every week or so actually, because I'll never know if it is resolved or not for like two weeks or something. :\

Edited by Xanster82, 15 August 2011 - 11:54 PM.

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#42
rshaffer61

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Easily enough you could uninstall Nortons and install MSE.
Go to Norton's site and download then run Norton Removal Tool that is appropriate for your version of Norton's you had. Let us know if it works for you.


MSE
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#43
Ech0es

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I could do that... But I wouldn't know for sure if it worked for awhile. I only get a BSOD like once a week or so. And if it does work, I'll be pissed. Lol. Paid for Norton for nothing but BSOD's.
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#44
rshaffer61

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OK well you could also disable Norton's from starting or running and then use MSE . It has to be disabled or you could have other problems as well. If it is the paid version then I wouldn't want you to uninstall it and then that not be the issue.
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#45
Digerati

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Even if you paid for Norton, you can reinstall. I note if you are using Norton's firewall, you will need to enable Windows Firewall or get another. I would just use Windows Firewall. There's nothing wrong with it, and you already have it.

Generally speaking, Norton provides excellent protection from malware, but it, like other "big" suites, has a long history of causing other problems. Whether it is because all the fluff and bloat we don't need that's foisted on our systems, or not, I don't know. But that's my suspicion.
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