[panthertooth]

I been having trouble trying to update the windows update (KB2541763), every time I try to update it it fails.

I have gone to the windows website and tried it through there and even downloaded a "fix me" thinking that may help but to no prevail.

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To apply this update, you must be running one of the following operating systems:

Windows XP Service Pack 3 (SP3)
Windows Vista Service Pack 1 (SP1)
Windows Vista Service Pack 2 (SP2)
Windows Server 2008
Windows Server 2008 Service Pack 2 (SP2)

Do you have one of the above?

[rshaffer61]

To apply this update, you must be running one of the following operating systems:

Windows XP Service Pack 3 (SP3)
Windows Vista Service Pack 1 (SP1)
Windows Vista Service Pack 2 (SP2)
Windows Server 2008
Windows Server 2008 Service Pack 2 (SP2)

Do you have one of the above?

[panthertooth]

Hello,

Yes i have windows XP (sp3)

[rshaffer61]

Have you gone into Add\Remove Programs and at the top of the window click on the box that says Show All Updates?
Look for that update and uninstall it and then try to install it again. Most likely you had a failed install and now it won't install because it sees at least a part of it already installed.

[panthertooth]

I checked add/remove but there is nothing for that update

[rshaffer61]

OK then lets do some further steps to get rid of some stuff.

Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Background info courtesy of DonnaB Thank you

As for TFC, this is a tidbit of an article I found a while back by a MicroSoft MVP.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB).

Before running, it will stop Explorer and all other running applications. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.
-- TFC only cleans temp folders.
-- TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.
http://auslogics.com...defrag/download

[panthertooth]

OK i ran TFC and a defrag, what would you like me to do next

[rshaffer61]

Try the update again.

[panthertooth]

OK i ran windows update again and this time it found 9 updates, 8 was installed and the same one was not

Successful Updates
Microsoft Windows XP
Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2559049)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2566454)
Update Rollup for ActiveX Killbits for Windows XP (KB2562937)
Windows Malicious Software Removal Tool - August 2011 (KB890830)
Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2539631)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2536276)


--------------------------------------------------------------------------------


Failed Updates
For help installing an update successfully, see the solution under each problem description.


Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.

Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.

Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your System Tray.

Problem: Please check your update history for a description.

Microsoft Windows XP
Update for Windows XP (KB2541763)

[rshaffer61]

OK I'm going through each possible scenario now.

Lets take a look at the hard drive and see what you have.

Go to

1: Start
2: My Computer
3: Right Click on "C" drive
4: Click on Properties
5: In this field it will tell you total drive space and also free space

Please include results in your next reply

• Please download WVCheck by Artellos from one of the mirrors below;
  

  Artellos.com (exe)
  Artellos.com (zip)

• After the download, run WVCheck.exe
• As indicated by the prompt, This program can take a while depending on your hard drive space.
• Once the program is done, copy the contents of the notepad file as a reply.

You can call Microsoft for issues with getting Windows Updates to work.
This is a free service and toll-free call.

1-866-PCSAFETY
or
1-866-727-2338
It is available 24 hours a day for the U.S. and Canada.

For support outside the United States and Canada, please contact your Microsoft Help and Support worldwide.
Go to this page and choose your region from the box in the upper right corner: Click Here

[panthertooth]

Here are my results

Used space: 116 gb
Free space: 25.3 gb
Total space 142 gb

And here is the results from WVcheck

Windows Validation Check
Version: 1.9.12.5
Log Created On: 0409_09-08-2011
-----------------------

Windows Information
-----------------------
Windows Version: Windows XP Service Pack 3
Windows Mode: Normal
Systemroot Path: C:\WINDOWS

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2011-08-08 14:38:53
Last Success Time for Update Download: 2011-08-09 07:45:28
Last Success Time for Update Installation: 2011-08-09 04:54:05


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
WVCheck found no known bad files.


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's MBAM Quarantine Check
-----------------------
There were no bad files quarantined by MBAM.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - b26b135ff1b9f60c9388b4a7d16f600b


-------- End of File, program close at 0414_09-08-2011 --------

[rshaffer61]

OK waiting on confirmation from my peers to see what they think because it looks strange to me.

[rshaffer61]

Ok everything good there. Sorry I didn't want to go in the wrong direction.
Do you remember the first time this started?
We may be able to return to a prior date and try this then.

[panthertooth]

Not really sure when it started, maybe a month or more ago, would event viewer tell me ?

[rshaffer61]

Maybe but lets try a system restore.

How To Restore back to a earlier date.


To do a System Restore follow these steps:

 Click Start and then to All Programs
 Scroll to Accessories and then System Tools
 Click on System Restore
 A Welcome screen will come up and you need to click on Restore My Computer To A Earlier Date
 Then click on Next
 Now you will see in the window Select A Restore Point. From here select a date a couple of days before the problem started.
 Then click Next
 On the Confirm Restore Point Selection window verify the Restore Point you chose is correct.
 Close all open programs and click Next
 The computer will now automatically shut down and reboot. When it restarts you will see ”Restoration Complete” page and then click OK
 Once you have made sure that everything is now running correctly then please reply back with the results.
If this does not work then follow the next steps to do a Repair Installation