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DVD/CD Player stopped working (hp BD-ROM BDCTD03HA)

Started by Elvenwarrior2001 , Aug 11 2011 03:08 AM

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#1
Elvenwarrior2001

Posted 11 August 2011 - 03:08 AM

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Member
51 posts

I'm having a problem with my DVD/CD combo player on my HP dv3000 laptop. The hardware is "hp BD-ROM BDCTD03HA" according to the device manager. I was watching a movie and about halfway through it had trouble reading the DVD and then stopped working. The disc is new, and I've tried other discs, both CD and DVD and it doesn't recognize anything being in the drive.

I'm currently running Windows 7 Professional on my HP dv3000 (upgraded from Windows Home Premium a couple months ago) and everything has been running just fine for the year I've had it.

I've tried uninstalling the device and reinstalling it, I've tried Microsoft Fix It (no solution), I've checked for new drivers (they're all up-to-date), and still it's exactly the same: The device manager and my computer recognize the DVD drive is there, but otherwise putting a disc in it is unrecognized, whether it is a CD or DVD, new or old.

Any suggestions?

#2
rshaffer61

Posted 11 August 2011 - 05:22 AM

Moderator

Moderator
34,114 posts

Sounds like the laser has failed. Your only option is to replace it at this point.
It is being recognized by the system because it can read the firmware information.