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rootkit infection


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#31
Musikman212

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Yup. Gonna try again.
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#32
Essexboy

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Can you update windows manually ?
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#33
Musikman212

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Nope. I can't seem to get an update any way.

Dial-a-fix gets as far as "Stopping CRYPTSVC..." then stalls

Edited by Musikman212, 15 August 2011 - 02:37 PM.

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#34
Essexboy

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OK a bit more data there - is cryptservice running within the services section of administrative tools ?

Also if you try a manual update what error do you get ?
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#35
Musikman212

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Yes cryptographic service is running.

Here's on for you! Suddenly "Automatic updates is turned on" YAY!

I'm gonna reboot and see what happens.

Comp is rebooting right now and doing CHKDSK .

Now waiting for it to restart, but it ain't happening.

Edited by Musikman212, 15 August 2011 - 02:48 PM.

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#36
Musikman212

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OK. Had to cold reboot again, but auto updates is now turned on.

I'm going to reboot again and see what happens.
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#37
Musikman212

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I just rebooted and everything started normally. Comp shut down and restarted normally. CHKDSK did not try to run before windows started. Updates are turned on. Here's hoping we've got it.

Edited by Musikman212, 15 August 2011 - 03:02 PM.

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#38
Essexboy

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We may have cured the damage - You may now delete all the programmes I had you download

I would like you to let me know tomorrow how it is behaving - it might be worth checking out your hard drive, or at least defragmenting it to see if that assists
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#39
Musikman212

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I will do all those things. Thank-you for all of your help. I'll post again tomorrow.
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#40
Essexboy

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No problem - I got to play with a lot of my toys :)
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#41
Musikman212

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I shut the comp down last night with no problem. Today it started up and doesn't seem to have any issues. You were very helpful and very patient. Again my thanks.
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#42
Essexboy

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Subject to no further problems :yes:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :)

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself. We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version

SPRING CLEAN

Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check
Posted Image

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :unsure:
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#43
Musikman212

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I had already removed all of the cleanup programs as you advised so I downloaded OTL again and ran it after putting in the specified commands. The screen behind OTL went black and I got a message that said C drive was corrupt and the program couldn't run, but it did and then just sat there saying it had completed. When I tried to close the window I heard the critical stop sound, but the comp was locked up again, so I cold shut down. When I tried to restart I got the following message on a blue screen.

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

SESSION3_INITIALIZATION_FAILED

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer. press F8 to select Advanced Startup options, and then select safe mode.

Technical information:

***STOP: oxoooooo6F (oxcooooooE, oxoooooooo, oxoooooooo, oxoooooooo)"

So . . . I tried to boot up in safe mode and I get the same blue screen. I tried again to boot up using last known good configuration.
Still get the blue screen. Tried to boot up using every option on the screen but get blue screen with the same error message each time. Now what?

Everything was working fine until I ran OTL.



Edited by Musikman212, 19 August 2011 - 09:39 AM.

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#44
Musikman212

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I just ran an express test of the system and got this error code:

MSG: SCSI_0-000_DISK_GENERIC_MULTI-CARD -Target not ready.
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#45
Essexboy

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It's most likely that your hard drive has failed or is failing based on that message.

Do you know the make of your hard drive so that I can get the correct diagnostic tool
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