my computer wont run my anti virus or maleware tool
Posted 11 August 2011 - 04:25 PM
Posted 11 August 2011 - 04:41 PM
Posted 14 August 2011 - 07:37 AM
. I'm Michael and I'm going to help you fix your computer
Note: Before we start the process you should:
- POST your logs, don't attach them, as it makes it harder to read. Also please don't edit any log in any case
- Disable ANY programs that offer real-time protection features while executing my instructions. That includes your antivirus, antispyware, windows defender or any other program that offers protection. When you're clean or waiting for my next set of instructions, re-enable them .If you need any help disabling them, ask.
- Topics that are idle for 4 days after I post instructions will be closed, unless I'm notified of the delay.
- Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.
Sorry for the late replay
Download aswMBR.exe ( 511KB ) to your desktop.
Double click the aswMBR.exe to run it
Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
Also in Desktop there should be a file called MBR.dat after that, zip it and then attach it here
Download Combofix from any of the links below but rename it to explorer.com before saving it to your Desktop.
Click Start --> Run, and enter this command exactly as shown:
When finished, it will produce a report for you.
Please post the C:\ComboFix.txt so we can continue cleaning the system.
Posted 17 August 2011 - 03:33 PM
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users