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my computer wont run my anti virus or maleware tool


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#1
Chris Lewis

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when i run my computer in normal mode my setup is very slow and once everything is loaded many windows pop up sayng blank window 2 even after closing these windows out they still repop up. cannot get any programs 2 run in normal mode. when i load my computer in safe mode i can get some files 2 open such as my enternet control panel documents but the virus has seem 2 blocked my avast anti virus bc it no longer works. i download maleware bytes hoping that would work but as soon as i start a scan the program jst disappears. tried downloading stopzilla and it wont fully download seems as if the virus knows im trying 2 delete it and wont let me run anything that would help. when i go 2 start run this will not open also. pls help im losing my mind!!! i think the virus is called hello4
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#2
Chris Lewis

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jst tried using the exehelper and the program ran but when i ran malewareb bytes after the scan disapeared and my computer froze
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#3
michaelg9

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Hi
:unsure: . I'm Michael and I'm going to help you fix your computer :yes:

Note: Before we start the process you should:
  • POST your logs, don't attach them, as it makes it harder to read. Also please don't edit any log in any case
  • Disable ANY programs that offer real-time protection features while executing my instructions. That includes your antivirus, antispyware, windows defender or any other program that offers protection. When you're clean or waiting for my next set of instructions, re-enable them .If you need any help disabling them, ask.
  • Topics that are idle for 4 days after I post instructions will be closed, unless I'm notified of the delay.
  • Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.

Sorry for the late replay

Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply
Posted Image

Also in Desktop there should be a file called MBR.dat after that, zip it and then attach it here :)



Next:



Download Combofix from any of the links below but rename it to explorer.com before saving it to your Desktop.

Link 1
Link 2
Link 3


==================================

Click Start --> Run, and enter this command exactly as shown:

"%userprofile%\desktop\explorer.com" /killall

When finished, it will produce a report for you.
Please post the C:\ComboFix.txt so we can continue cleaning the system.
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#4
michaelg9

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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