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Im having trouble removing the google redirect virus


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#1
Ninjas101

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Hey guys i fairly noob with computers can someone please help me. I found out i had the google redirect virus yesterday and i ran malwarebyte's anti malware and scanned my computer. It removed 10 infected files and then i also uninstalled google chrome. But now whenever i log in i cant access the internet because it says there is no internet connection even though the modem is on. I also cant access mcafee or malwarebytes or itunes because most of the programs no longer open for some reason. I tried going to device manager and back up and restore system but i cant get into them either. Please help me =(
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#2
Essexboy

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Can you transfer this programme to the infected system and run it please

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#3
Ninjas101

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my computer doesnt recognise CDs or a usb when i put them in
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#4
Essexboy

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OK next we will work outside of windows then

Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Drag and drop this attached scan.txt into the Custom scans and fixes box, or double click the scan box
    [attachment=51937:scan.txt]
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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#5
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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